As an experienced candidate with strong writing skills and excellent verbal communication, you will be responding promptly to customer queries in a timely and accurate manner via email. Your role will involve acknowledging and resolving customer queries and technical problems by understanding the help required and ensuring resolution. It is essential to maintain a comprehensive understanding of the product and any updates to deliver prompt and precise responses to customer inquiries. Collaboration with team members and colleagues is crucial to provide customers with the best possible solutions to their concerns. You should always maintain a positive, empathetic, and professional attitude towards customers, upholding exceptional standards to deliver consistent quality. The company is dedicated to maintaining its esteemed reputation for superior customer service in all interactions. Strong communication skills are required for effective interaction with customers via email. Emotional intelligence plays a key role in identifying the emotions and concerns conveyed in written communication. Excellent email etiquette, empathy, and proficiency in processing emails quickly and accurately are essential. A meticulous eye for detail, problem-solving attitude, and good investigation skills are also important. Preferred skills include good customer service skills in general, such as excellent written and verbal communication, empathy, compassion, and patience while dealing with customers. Analytical thinking, maintaining a cheerful attitude, and providing accurate information and guidance to customers are valued. Prioritizing tasks effectively to ensure timely resolution of customer issues is crucial. Experience in providing customer support in an email process is preferred, especially with worldwide customers. The opportunity offers gaining experience in providing customer support to Executive level members, learning basic technical knowledge, and operating different tools. The working shifts include 8-hour rotations, including night and weekend shifts divided among all team members. PTW is a boutique games services company that provides custom solutions worldwide, aiming to accelerate innovation globally. With a rich history in gaming and a commitment to superior customer service, PTW offers an exciting environment for individuals with a passion for gaming and customer support.,
As a 3D Artist at PTW in Hyderabad, Telangana, India, you will have the exciting opportunity to work on engaging and innovative game projects in a collaborative environment. We are seeking an individual with 8+ years of experience in Mobile gaming to join our team on a 6-month contract basis. Your responsibilities will include creating 3D art from concept sketching to final render, contributing to an efficient pipeline of 3D content, game-level design in Unity, adhering to the project's art style and technical requirements, collaborating with Art leads and Art Directors to provide high-fidelity 3D assets, creating a grey box for the level layout, creating level layout blocking, finalizing and polishing the level, following the review process, implementing necessary changes and feedback, and more. To excel in this role, you should possess a good understanding of form, shape, structure, and silhouette, proficiency in 3D asset creation (Low and high poly Modeling and texturing skills), knowledge of Unity 3D in level building, understanding of art, composition, light, and color, familiarity with game development life cycle, and proficiency in technical aspects of game asset creation for mobile. A strong portfolio demonstrating various styles of 3D game art, good organization, time management skills, excellent English communication, proactive nature, problem-solving capability, and self-motivation are also essential. At PTW, you will have the opportunity to join a dynamic and entrepreneurial culture in a global games services company. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. If you are passionate about creating high-quality 3D game art, enjoy working in a collaborative environment, and want to be part of a growing business at an exciting time, we encourage you to apply for this opportunity at PTW.,