Benefits 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Paid time off Training & development Vision insurance Benefits/Perks Paid time off Stable working hours Excellent Training – with opportunities for training and career advancement Medical, dental, vision, STD available after 60 days Competitive wages 401(k) savings plan with company match Job Summary Are you ready to join the winning team? At Walker Tire Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical. Responsibilities Perform All Duties and skills of a Service Advisor Understand the skills and processes of Service Technician II Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues. Documenting the customer's concerns and collecting relevant information. Recommending tires and basic services based on the vehicle's condition and the customer's concerns. Providing clear explanations of recommended tires and/or services, including costs and timeframes. Providing customers with accurate cost estimates for proposed tires and/or basic services. Scheduling of tires and basic mechanical service Higher level of communication with service technicians and customers. Suggest preventive maintenance services and upsell additional services when appropriate. Educating customers about the importance of routine maintenance. Ordering necessary Tires for customers. Understanding inventory and ensuring the availability of required tires. Educating customers on tire and basic service best practices and answering questions. Qualifications High School Diploma or Equivalent Technical or vocational training courses in automotive repair, tire technology, or a related field a plus Willingness to pursue TIA certification with company support and assistance Valid driver’s license and acceptable driving record required Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians. Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). The ability to upsell services and products based on vehicle condition and customer needs. Compensation: $45,000.00 per year Careers At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.
Benefits 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Paid time off Training & development Vision insurance Benefits/Perks Commission Available Paid time off Stable working hours Excellent Training – with opportunities for training and career advancement Medical, dental, vision and STD available after 60 days Competitive wages 401(k) savings plan with company match Job Summary We are looking for a tire & lube technician who would like to advance their skills and learn more than just doing tires and oil changes. This is an amazing opportunity under our apprentice program with a helpful and friendly staff that enjoys helping new technicians reach their potential! Responsibilities Performing tire repairs, rotations and replacement Performing oil changes and fluid services Replacing air, cabin and fuel filters Conducting visual inspections of the vehicle for signs of wear or damage Adhering to safety protocols and guidelines to prevent accidents or injuries Using proper equipment for fluid services such as coolant, brake, & transmission Applying lubricants to various vehicle components as needed Complete mandatory vehicle inspection forms during oil changes and repairs Communicate vehicle repair recommendations effectively with service advisor Qualifications 1+ years of working in a service shop Personal tools are preferred but not required Willingness to pursue TIA certification with company support and assistance Willingness to learn new skills as a technician such as wheel alignments, brake system repair and suspension replacement Valid driver’s license and acceptable driving record required Physical Fitness: Ability to lift heavy objects, stand for extended periods, and perform physically demanding tasks. Manual Dexterity: Skill in handling tools and performing precise tasks with hands Attention to Detail: Precision in inspecting and repairing vehicles and ensuring personal safety Teamwork: Ability to work well in a team, contributing to a cooperative work environment to work well in a team, contributing to a cooperative work environment Company Overview Are you ready to join the winning team? At Walker Tire Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Compensation: $16.00 - $20.00 per hour Careers At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.