Pleo

Business Systems Analyst (Web and CMS) - Pleo Business Systems Analyst (Web and CMS) At Pleo, we re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters. Our culture is built on transparency, collaboration, and a deep commitment to innovation which is reflected in our spending solution. At Pleo, you ll join a passionate team shaping the future of work, all while having some fun along the way. About the role As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership CX) Your role in this will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes. In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, as well as monitoring business performance. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat! What Youll Be Doing We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in web technologies to join our dynamic team. In this role, you will serve as the bridge between the business and IT teams, focusing on the analysis, design, and implementation of web-based applications and systems. The ideal candidate will have a strong understanding of web development stacks, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams Requirement Gathering & Analysis: Collaborate with stakeholders to understand business processes, needs, and objectives. Elicit, document, and prioritize business and technical requirements for web-based solutions. Conduct gap analysis to identify areas for improvement in existing systems. System Design & Documentation: Translate business requirements into detailed system specifications, user stories, and use cases. Develop workflow diagrams, wireframes, and mock-ups to support system design. Ensure systems are designed to meet scalability, security, and performance requirements. Project Coordination: Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of web applications. Track project milestones and deliverables, ensuring alignment with timelines and business goals. Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements. Testing & Quality Assurance: Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements. Identify, document, and resolve any issues or bugs during the testing phases. Continuous Improvement: Monitor system performance and make recommendations for improvements and optimizations. Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems. Required Skills & Qualifications: Bachelor s degree in Information Systems, Computer Science, Business, or related field. 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on web-based technologies. Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions. Experience with web technologies such as HTML, CSS, JavaScript, APIs, and content management systems (CMS). Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence). Proficiency in creating detailed business process documentation, system requirements, and technical specifications. Excellent communication, problem-solving, and analytical skills. Ability to work independently and manage multiple tasks in a fast-paced environment. Preferred Skills: Experience with cloud platforms like AWS, Azure, or Google Cloud. Experience with Hubspot CMS is an added advantage. Familiarity with web security standards and practices (e.g., OWASP). Knowledge of databases and SQL for data analysis and reporting. Certification in Business Analysis (CBAP, CCBA) or related field. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or M dis We offer 25 days of holiday + your public holidays For our Team, we offer both hybrid and fully remote working options Option to purchase 5 additional days of holiday through a salary sacrifice We use MyndUp to give our employees access to free mental health and well-being support with great success so far Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that were supportive of families and help you feel that you dont have to compromise your family due to work Why join us? Working at Pleo means youre working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means more than you d expect , and it s been the secret to our success over the last 8 years. So it s only fitting that we d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn t be siloed from the rest of the organisation they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is champion the customer , which means we address real pain points that businesses face. Next up is succeed as a team , which highlights how our strength lies in our diversity and trust in each other. We also make it happen by taking bold decisions and following through to deliver results. Last but not least, we build to scale , creating lasting solutions that address today s challenges and anticipate tomorrow s needs. So, in a nutshell, thats Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices and quite a few full-time remotes in 35 other countries! Being HQd out of Copenhagen means were inspired by things like a good work-life balance. If you dont work in the office with us, well help you set up the best remote setup possible and make sure you still have time to connect with your team. About your application Please submit your application in English; it s our company language so you ll be speaking lots of it if you join We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isnt able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone We re on a mission to make everyone feel valued at work. That s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs. When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page. Apply for this role We re looking for new friends, gifted minds, team players, restless talents and passionate problem solvers. (File type: pdf, doc, docx, txt, rtf), max 5MB LinkedIn Profile Some more roles for you... And it doesn t stop there. Why not have a browse at our other open roles in this department? 1 The first call(s) Let s get to know each other. We want to find out more about you, your motivations, and give you more information about the role. The task is deliberately open-ended and based on something youll actually work on. There are no right or wrong answers here. Expect to share a (virtual) meeting room with two to three people youll work with regularly if you get the job. A call with someone in leadership who ll walk you through the big picture and chat about how your role will figure into that.

Senior Operations Analyst- (CRM Processes)- (Partnerships Operations) - Join Pleo's Chennai Hub! Let's be real - expense reports shouldn't feel like a chore. No one enjoys waiting for reimbursements, and finance teams definitely have better things to do than battle with Excel sheets. At Pleo, we believe in making spend management smart, simple, and stress-free- for businesses, finance teams, and employees alike. But guess what? We need YOU to make this happen! What's the role? We're on the lookout for a Senior Operations Analyst to be part of our brand-new Chennai hub! You'll play a key role in Partnership Operations , using data and insights to supercharge our strategies and drive revenue growth ✨ This is a hybrid role, and you'll be working on CET hours - so get ready to collaborate with an International team 🌏! What You'll Be Doing: Data & Strategy: Impact! You’ll create dashboards, track partnership KPIs, and analyse performance trends to drive smart decisions. GTM Powerhouse: Your insights will shape our go-to-market strategy, ensuring we maximise growth opportunities. Problem-Solving like a Pro : Help streamline processes, making our partnership operations more efficient and effective. Cross-Team Collaboration: Work with multiple teams to align goals, optimise processes, and make partnerships even more impactful! What we are looking for: 5+ years of experience in data analysis, business operations, or strategic planning (preferably within partnerships or sales) Strong skills in Tableau, PowerBI, SQL, and CRM tools (HubSpot is a plus!) A data-driven mindset – you love turning numbers into actionable insights Excellent communication skills in English – clarity and persuasion are key! A Bachelor’s degree in Business, Finance, Economics, or related fields. Bonus points for certifications or a Master's in relevant areas! 🎓 A hands-on, problem-solving attitude – you don’t just analyse data, you make things happen! Show me the Benefits! Your own Pleo card – No more out-of-pocket expenses! INR equivalent of €55 per month for your lunch – because great work needs great fuel! Hybrid & flexible working – We value outcomes, not just office hours 25 days PTO + public holidays – Need extra time off? You can buy 5 more days too! Wellbeing days – Fully paid time off to recharge and prioritise self-care Free mental health & wellbeing support – We’re trialing MyndUp with great success! ❤️‍🩹 LinkedIn Learning access – Grow your skills, stay ahead in your career! Paid parental leave – Because family comes first At Pleo, we don’t just build products – we build a culture of empowerment, innovation, and fun! If you’re looking for a role where your work truly matters, where you can drive impact with data, and where you’re supported both professionally and personally, this is the place for you! Ready to join us? 🚀 Apply now and let’s make spend management smarter, together! Please send your CV in English! Why join us? Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs. So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team. About Your Application Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕 We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊 We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page Show more Show less

Intro At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters. Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way. About The Role We're looking for a Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help our SMB customers achieve success and maximise the value of Pleo’s solutions and be part of a dynamic and collaborative team as we scale our innovative expense management platform across the UK/I and Benelux. If you're excited about building long-term relationships, solving customer challenges, and driving growth through exceptional service and are passionate about Customer Success in the SaaS industry, then this is the opportunity for you! What you’ll be doing As a Digital Customer Success Manager, you will: Nurture, support and process expansion for any opportunity from the customer base As a customer's trusted product advisor and business consultant advise them on how to create their ideal processes with the tool to optimise their value-add Own the adoption journey of your customer portfolio (after the onboarding phase) Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experience Receive, qualify and triage all inbound communication from all communication channels; email, Intercom (web chat), and/or other performance marketing channels Cultivate key customers to become advocates of Pleo and the Fintech community Manage day-to-day operations and long-term business relationships with our customers Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption and acting proactively on those Optimise the product-market-fit by building the bridge between the customer's feedback and our product team What you bring You’ll thrive in this role if you have: Prior experience in account management or sales or customer success roles You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious You truly enjoy helping others move and improve. You love helping your customers scale and grow You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them You love a fast-paced and dynamic environment, where you have different kinds of tasks - from customer calls to meetings with our product team This is a high volume, high velocity role. Being able to think and do things at scale is a huge plus You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you You are empathetic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathetic way and touch people's emotions You are fluent in English Who you’ll be working with and reporting to You’ll report to our Customer Success Manager and work closely with teams in Customer Experience and Sales. Our team of 4 professionals is highly collaborative and dedicated to helping customers achieve success and maximise the value of Pleo's solutions. You’ll also have the chance to partner with teams across Product, Marketing, and Support to ensure customer satisfaction and growth. How you’ll develop in this role In your first 6 months at Pleo, you’ll: Lead customer adoption projects to drive impact in helping SMB clients maximise the value of Pleo’s solutions Collaborate with Customer Success and Product teams to improve customer experience processes and feedback loops Grow your skills in relationship management and upselling strategies, taking on new challenges as the company continues to scale We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in customer success. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜 We offer 25 days of holiday (annual) + your public holidays For our Customer Success team we offer hybrid working, with three days a week in the office Option to purchase 5 additional days of holiday through a salary sacrifice Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹 Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶 Why join us? Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs. So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team. About Your Application Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕 We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊 We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page Show more Show less

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees. But.. we need your help! What do we need? We are looking for a best in class Analyst to join our new Hub in Chennai, India on a hybrid working arrangement, we will need you to work on a CET timezone. As a crucial member of our Strategy, Planning and Tracking team, you will play a pivotal role in providing key insights to support our company's growth trajectory by planning revenue targets & driving strategic business performance reports. So, if you’re a seasoned analyst with a passion for revenue planning, an affinity for spreadsheet wizardry and a knack for leveraging data to drive business growth, we’d love to have you join our team and contribute to our continued success! What To Expect In The Role 💡 Utilise advanced Excel/Gsheets skills to analyse historical data, create predictive models, and generate accurate revenue forecasts. Collaborate with cross-functional teams to refine revenue projections and drive strategic planning Translate complex data into actionable insights and recommendations for stakeholders, enabling informed decision-making. Develop reporting mechanisms to track and communicate revenue performance metrics Continuously improve revenue planning processes, methodologies, and tools to streamline operations and enhance efficiency. Implement best practices in revenue operations to maximise revenue potential Work closely with cross-functional teams including Sales, Finance, Partnerships, CX and Marketing to align revenue strategies, address challenges and capitalise on growth opportunities Conduct ad hoc analyses as needed, supporting strategic initiatives, business cases, and other special projects requiring revenue-focused insights What we need from you: Minimum of 2+ years of experience in business/commercial analytics or finance Advanced proficiency in Excel or Gsheet, including complex formulas, pivot tables, and data visualisation techniques. Experience with BI tools (Looker) is a plus Strong analytical skills with the ability to interpret complex data sets and derive actionable conclusions. Experience with data modelling in gsheet/excel preferred Deep understanding of the SaaS industry, revenue models, subscription-based businesses, and relevant KPIs/metric is a plus Excellent verbal and written communication skills in English (our company language) with the ability to present findings and recommendations clearly and effectively to diverse stakeholders Proven ability to collaborate effectively in a cross-functional team environment, driving consensus and achieving shared goals with global teams Bachelor’s degree in Business, Finance, Economics, Mathematics, or a related field. Master’s degree is a plus Show me the Benefits! Your own Pleo card (no more out-of-pocket spending!) A monthly allowance of €55 per month (INR equivalent) towards your lunch 🍜 Hybrid, flexible working arrangement 25 days of PTO + public holidays Option to purchase 5 additional days of holiday through a salary sacrifice We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹 Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶 Why join us? Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs. So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team. About Your Application Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕 We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊 We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page Show more Show less

At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters. Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way. About The Role As part of our growing Revenue Operations department, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data and tools for our commercial part of the business (Marketing, Sales, Partnership and CX) Your role in this will be to help us design and implement new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack and related processes. In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, as well as monitoring business performance. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat! What You'll Be Doing We are seeking a skilled and detail-oriented Business Systems Analyst with expertise in Hubspot CRM to join our dynamic team. In this role, you will serve as the bridge between the business and Engineering teams, focusing on the analysis, design, and implementation of solutions on Hubspot CRM and other integrated tools. The ideal candidate will have a strong working knowledge and administrative experience of Hubspot CRM - Sales, Marketing, Service and CMS modules, experience in gathering and defining business requirements, and the ability to translate them into functional specifications for technical teams Requirement Gathering & Analysis: Collaborate with stakeholders to understand business processes, needs, and objectives Elicit, document, and prioritize business and technical requirements for web-based solutions Conduct gap analysis to identify areas for improvement in existing systems System Design & Documentation: Translate business requirements into detailed system specifications, user stories, and use cases Develop workflow diagrams, wireframes, and mock-ups to support system design Ensure systems are designed to meet scalability, security, and performance requirements Project Coordination: Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of solutions Track project milestones and deliverables, ensuring alignment with timelines and business goals Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements Testing & Quality Assurance: Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements Identify, document, and resolve any issues or bugs during the testing phases Continuous Improvement: Monitor system performance and make recommendations for improvements and optimizations Stay updated on emerging web technologies and industry trends to drive innovation in Hubspot CRM Required Skills & Qualifications: Bachelor’s degree in Information Systems, Computer Science, Business, or related field Certification in Hubspot CRM with administrative experience 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on managing Hubspot CRM Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions Experience with GTM systems such as CRM, Marketing automation platforms, Customer success tools and other GTM tools Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence) Proficiency in creating detailed business process documentation, system requirements, and technical specifications Excellent communication, problem-solving, and analytical skills Ability to work independently and manage multiple tasks in a fast-paced environment Preferred Skills: Experience with Hubspot CRM, Vitally and other GTM tech stack Experience with cloud platforms like AWS, Azure, or Google Cloud appreciated Familiarity with web security standards and practices (e.g., OWASP) Knowledge of databases and SQL for data analysis and reporting Certification in Business Analysis (CBAP, CCBA) or related field Show me the benefits! 🥁 Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜 Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays For our Team, we offer both hybrid and fully remote working options Option to purchase 5 additional days of holiday through a salary sacrifice We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️‍🩹 Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶 Why join us? Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs. So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team. About Your Application Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕 We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊 We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page