Platform Quality Control Analyst

About Your Role:

• We are looking for a detail-oriented E-commerce Platform QC Analyst to ensure high quality and reliability across the end-to-end customer journey. The QC team will validate functionality, performance, and data accuracy across key funnels including Storefront, Search, Product Page, Cart, and Checkout.
• The role involves rotational on-call support (247), issue debugging, and active monitoring of quality metrics to ensure seamless customer experience.

Your Responsibilities:

• Funnel Quality Assurance

1. Perform end-to-end QC across e-commerce funnels:

2. Storefront (Homepage & CLPs)

3. Search and Discovery

4. Product Pages

5. Cart & Checkout

6. Validate UI/UX, functional behavior, data accuracy, pricing, promotions, and availability.

7. Ensure cross-platform compatibility (web, mobile web, apps).

• On-call and Production Support

1. Participate in rotational on-call shifts, including 247 coverage.

2. Monitor production issues, alerts, and incidents impacting customer journeys.

3. Perform quick triage, root cause analysis, and provide timely resolution or escalation.

• Debugging and Issue Analysis

1. Debug issues across frontend, backend, and APIs using logs, monitoring tools, and dashboards.

2. Reproduce production issues and collaborate with engineering, product, and operations teams.

3. Track defects through closure and verify fixes in production.

• Metrics and Reporting

1. Define, track, and analyze QC and funnel health metrics (defect leakage, incident rate, funnel drop-offs, etc.).

2. Monitor platform performance and quality dashboards.

3. Provide regular reports and insights to stakeholders for continuous improvement.

Required Skills and Qualifications:

• A bachelor/masters degree in a Technical or Sciences field(Preferred: Computers).
• You should be a Web-savvy/ Tech/Ops savvy individual who is a take-charge team player, as well as a quick learner and you are strongly interested in interpreting the whys and hows.
• Strong understanding of e-commerce flows and customer funnels.
• Tech oncall support in the past
• Excellent problem-solving skills.
• An ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
• Scripting(any,) MS Excel and Basic Data understanding & Analysis
• Willingness to work in rotational shifts, including nights and weekends
• Demonstrated ability to communicate complex technical problems through simple means.
• Ability to present information professionally & concisely with supporting data.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• A history of teamwork and willingness to roll up one’s sleeves to get the job done.

Key Competencies:

• Strong analytical and problem-solving skills
• High attention to detail
• Ability to work under pressure during production incidents
• Effective communication and collaboration
• Customer-first mindset