Platform Architect ServiceNow

Responsibilities

• Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.
• Data Integrity & Governance Support: Partner with the Product Managers to uphold governance policies, ensuring data quality, consistency, and compliance with internal and external requirements.
• Configuration Management Process Design: Architect and optimize configuration management processes in line with ITIL and Customer.com best practices, ensuring deep integration with ITSM, ITOM, and ITAM capabilities.
• Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment, ensuring industry-standard modelling and adaptability to future needs.
• Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy, including integration patterns, cross-domain capabilities, and platform governance frameworks.
• Stakeholder Collaboration: Work closely with the Lead Platform Architect (AMS), Product Managers (AMS), and cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure) to ensure architectural alignment with both business and platform goals.
• Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, cloud platforms, and third-party systems.
• Support Discovery & EOL Initiatives: Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments, ensuring CMDB architecture supports and benefits from these improvements
• Reporting & Insights: Use platform architecture data to provide actionable insights, influence decisions, and highlight improvement opportunities.
• Continuous Improvement: Lead architectural continuous improvement initiatives, adopting emerging technologies and best practices to enhance platform resilience and scalability.
• Training & Documentation: Produce and maintain architectural documentation for Business processes and patterns, supporting training and knowledge transfer across the platform team.