PearlRain Digital is on the lookout for creative minds who love visual storytelling and can bring ideas to life, whether through scroll-stopping social posts or impactful videos. We are currently looking for: Junior Graphic & Video Designer – Full-Time You will work on social media creatives, reels (even on Canva!), and basic graphic design work. What you need: * A good eye for design and a strong sense of aesthetics * Familiarity with Canva, Photoshop, Illustrator * Willingness to learn and grow * Comfortable in client-facing situations when needed * Clear communication and a proactive attitude Mid–Senior Graphic & Video Designer – Full-Time or Project-Based You will work on long-format video content and also contribute to graphic design tasks. What you need: * Strong skills in AfterEffects & Premiere Pro * Experience working on video campaigns or branded content * Ability to take ownership of creative direction and delivery * Bonus if you're comfortable with graphic design work across formats We are constantly looking for passionate, curious designers who care about their craft and want to grow with us. Think you are a good fit? Send your portfolio and resume to priyamvada@pearlraindigital.net
Job Summary We are looking for a skilled and customer-focused IT Support / Microsoft 365 Support Engineer with 3–5+ years of relevant work experience to join our remote support team. This remote role is preferably open to candidates based in Pune, Bangalore or Mumbai . The ideal candidate will have strong Microsoft 365 expertise, solid troubleshooting skills and experience working in an MSP or IT help desk environment. Position Overview The L1/L2 Help Desk Technician is responsible for resolving a wide range of support requests from basic issues to more advanced workstation, network, and Microsoft 365 troubleshooting. You will work directly with end users, document work in Autotask and collaborate with senior engineers to ensure smooth operations and excellent client experiences. You should be comfortable resolving the majority of workstation level issues on your own while knowing when to escalate more complex items. Key Responsibilities Technical Support Provide remote help desk support via phone, email and Autotask ticketing. Troubleshoot and resolve o Microsoft 365 issues (Outlook, Teams, OneDrive, Exchange Online) o MFA configuration and account administration o Windows 10/11 problems (profiles, OS errors, updates, policies) o Basic macOS support (preferred, not required) o Printers, peripherals, and workstation performance issues o VPN access issues and basic network connectivity failures o Browser and common business software issues Perform L2 tasks depending on skill level: o Workstation imaging, provisioning, and domain onboarding o Group Policy troubleshooting o Basic server awareness (permissions, shares, simple admin tasks) o Advanced Microsoft 365 admin tasks (mail flow rules, security settings, etc.) Processes, Documentation & Tools Create detailed, clear documentation for tickets in Autotask. Follow standardized onboarding/offboarding checklists. Update configurations and passwords in IT Glue / MyGlue. Review RMM alerts and perform guided remediation steps. Assist with basic monthly maintenance tasks (patch checks, AV alerts, backup confirmations). Client Interaction & Professionalism Communicate proactively with clients about ticket progress. Deliver friendly, patient, professional customer service every time. Maintain service-level expectations by managing time and ticket priorities effectively. Escalate tickets that require senior engineering support, with clear notes and troubleshooting steps already completed. Required Skills & Experience You don’t need to check every box—but you should be technically competent and eager to grow. Technical 3–5+ years supporting end users in an MSP or IT help desk environment. Strong Microsoft 365 administration knowledge. Proficiency with Windows troubleshooting (hardware and software). Understanding of networking fundamentals (DNS, DHCP, IP addressing, VPN). Familiarity with RMM tools (Datto/Kaseya preferred). Experience using Autotask PSA (preferred). Ability to follow structured processes and documentation. Soft Skills Excellent communication (written and verbal). Customer service mindset — calm, friendly, and solution-focused. Strong time management and task prioritization. Ability to create new processes and supporting documentation. Ability to work independently and remotely without constant supervision. Willingness to learn new systems, tools, and security technologies. Preferred (Not Required) MSP experience (big plus). IT Glue documentation experience. Familiarity with EDR tools and modern security stacks. Basic PowerShell experience. Knowledge of HIPAA, FTC Safeguards, or other compliance frameworks. Work Environment Remote full-time role. Hours: 9:00 AM to 5:00 PM CST (Monday–Friday). Occasional flexibility may be required for onboarding tasks or scheduled maintenance windows. Team-oriented environment with active collaboration and clear processes.