About the Role: Join our dynamic E-commerce team as a Product Catalog Specialist. You will be the crucial link in ensuring our online product listings are flawless, compelling, and legally compliant. This role requires exceptional attention to detail and a passion for data quality in a fast-paced retail environment. Key Responsibilities: Data Management: Collect, cleanse, standardize, and format large volumes of product data (specs, descriptions, assets) from sellers and warehouses. Catalog Upload: Accurately upload and maintain product listings using our CMS/bulk tools, ensuring 100% data integrity and resolving live listing errors quickly. Compliance & QA: Enforce strict internal and external industrial compliance standards (e.g., safety, regulatory labeling) before products go live. Conduct compliance audits. SEO Optimization: Optimize product titles, descriptions, and attributes for maximum searchability and clarity. Stakeholder Liaison: Serve as the primary contact for sellers and internal teams, providing training on data submission protocols and collaborating with Marketing on digital assets. What You'll Bring: Experience: 1+ years in product data management, catalog creation, or e-commerce operations. Technical Expertise: Expert proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data cleaning). Platform Familiarity: Exposure to E-commerce platforms (Shopify, Magento, etc.) or PIM systems is highly desirable. Skills: Exceptional attention to detail, strong organizational abilities, and a basic understanding of e-commerce compliance requirements. Education: Bachelor’s degree in Business or a related field. Why Join Us? Be a key player in the rapid growth of our e-commerce platform. Gain hands-on experience in e-commerce compliance and data optimization.
Role Summary We are seeking a highly proactive and resourceful CRM Operations and Field Support Associate to act as the primary liaison between our field management (Cluster/Regional Managers) and our centralized backend and cross-functional teams. This entry-level role is essential for ensuring that field-reported issues and challenges are efficiently routed, tracked, and resolved within the defined Service Level Agreements (SLAs), thereby maximizing field team productivity. Key Responsibilities 1. Field Issue Management and Triage Receive and log all incoming requests, challenges, and reported issues from Cluster and Regional Managers via designated communication channels (e.g., CRM system, email, internal chat). Accurately triage and categorize incoming issues (e.g., technical support, inventory, training, logistics, resource allocation). Assign and escalate issues to the appropriate backend team (e.g., IT, Supply Chain, HR, Finance) for resolution. 2. SLA Tracking and Communication Monitor the status of all open field tickets and ensure that backend and cross-functional teams are adhering to established Service Level Agreements (SLAs) for resolution time. Proactively follow up with teams to prevent bottlenecks and escalate delays to the Manager as needed. Communicate resolution updates clearly and promptly back to the respective field managers, ensuring they are aware of the status and final outcome of their issues. 3. CRM Data Integrity and Reporting Maintain meticulous records of all interactions, issues, and resolutions within the company's Customer Relationship Management (CRM) system. Generate basic reports on key metrics, such as common field issues, team response times, and SLA adherence rates, to help identify trends and areas for process improvement. Assist in developing and maintaining a Knowledge Base (KB) of frequently asked questions (FAQs) and standard operating procedures (SOPs) for field support. Required Qualifications and Skills Education: High School Diploma or equivalent; an Associate's or Bachelor’s degree is a plus. Experience: 0-1 year of professional experience in an office environment, customer service, coordination, or a support role. Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel) or Google Workspace. Basic familiarity with CRM software (e.g., Salesforce, HubSpot, or similar ticketing system) is desirable, but not mandatory training will be provided. Core Skills: Exceptional verbal and written communication skills for effectively bridging field and backend teams. Highly organized with a proven ability to manage multiple tasks and competing priorities. Demonstrated strong work ethic, reliability, and attention to detail . A proactive and solutions-oriented mindset. What We Offer An excellent opportunity to start a career in operations and business coordination. Extensive training on CRM systems and cross-functional business processes. The chance to work closely with senior management and field leadership.
About the Role: Join our dynamic E-commerce team as a Product Catalog Specialist. You will be the crucial link in ensuring our online product listings are flawless, compelling, and legally compliant. This role requires exceptional attention to detail and a passion for data quality in a fast-paced retail environment. Key Responsibilities: Data Management: Collect, cleanse, standardize, and format large volumes of product data (specs, descriptions, assets) from sellers and warehouses. Catalog Upload: Accurately upload and maintain product listings using our CMS/bulk tools, ensuring 100% data integrity and resolving live listing errors quickly. Compliance & QA: Enforce strict internal and external industrial compliance standards (e.g., safety, regulatory labeling) before products go live. Conduct compliance audits. SEO Optimization: Optimize product titles, descriptions, and attributes for maximum searchability and clarity. Stakeholder Liaison: Serve as the primary contact for sellers and internal teams, providing training on data submission protocols and collaborating with Marketing on digital assets. What You'll Bring: Experience: 1+ years in product data management, catalog creation, or e-commerce operations. Technical Expertise: Expert proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data cleaning). Platform Familiarity: Exposure to E-commerce platforms (Shopify, Magento, etc.) or PIM systems is highly desirable. Skills: Exceptional attention to detail, strong organizational abilities, and a basic understanding of e-commerce compliance requirements. Education: Bachelor's degree in Business or a related field. Why Join Us Be a key player in the rapid growth of our e-commerce platform. Gain hands-on experience in e-commerce compliance and data optimization.