Patient Scheduling & AR Caller (US Healthcare)

We are looking for confident, highly motivated professionals with at least 5 years of US Healthcare experience in Patient Appointment Scheduling and Payment Collections.

Candidates must possess exceptional English communication skills, a strong professional attitude, confidence, ownership, and a proactive, results-driven mindset.

Key Responsibilities:

• Handle inbound and outbound calls with US patients.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Update and maintain accurate patient information in EHR/EMR systems.
• Clarify queries related to medical bills, insurance adjustments, and account balances.
• Follow up with patients regarding outstanding balances.
• Collect payments securely and accurately.
• Assist eligible patients in setting up payment plans as per company guidelines.
• Update patient accounts, call notes, payment details, and follow-up activities.
• Explain copays, deductibles, coinsurance, and patient financial responsibilities.
• Collect patient payments over the phone through secure payment systems.
• Resolve patient billing inquiries and appointment-related concerns.
• Proactively follow up on missed appointments and pending payments.
• Maintain accurate documentation and achieve daily productivity targets.
• Escalate disputed or complex billing issues to the appropriate team.
• Provide professional, courteous, and empathetic customer service.
• Maintain patient confidentiality and comply with HIPAA requirements.

Mandatory Requirements:

• Excellent English Communication.
• Exceptional verbal fluency, clarity, confidence, and professional telephone etiquette.
• Strong writing skills.
• Strong Professional Attitude: Positive mindset, accountability, discipline, ownership, and willingness to take initiative.
• Night Shift Only: Must work in the US Eastern time zone.
• Patient Handling: Ability to handle challenging conversations professionally and confidently.
• Experience: Minimum 5 years in US Healthcare Patient Scheduling.
• Performance Mindset: Ability to independently manage responsibilities and achieve assigned targets.