Patient Care Officer- Customer Support

Jupiter Hospital

Pune

Posted:11 hours ago

Job Description

Handling patient queries.

Assist patients with wheelchair facility.

Help visitors with IP patient details during visiting hours/ at any time needed.

Appointment booking & scheduling

Providing appropriate information on all hospital facilities and services.

Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.

Taking care of cluster keys.

Being up-to-date with Doctors leave & the respective circulars.

Transferring & connecting all phone calls.

Providing hospital staff assistance with phone no’s

Receiving written complaints of patients.

Shall handle OPD related enquiries- Telephonic and personal.

Shall give information on OPD.

Shall give information on Health Check Packages.

Shall give information on Diagnostic Services.

Shall give information on OPD timings.

Shall direct to the concerned department for the service.

Shall help regarding where to collect the reports.

Skills Required

Patient Care Customer Support Customer service

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Jupiter Hospital

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Patient Care Officer- Customer Support