Patient care cordinator MHC/29493

• To lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• Ability to handle Patients and attendants at Hospitals
• To ensure accurate and timely registrations.
• To be Customer centric in approach.
• Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
• To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
• Ability to communicate with both Internal & External customers.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To comply with patient safety policy.

IV. KEY PERFORMANCE INDICATORS

• Minimum errors in the job.