Parts Executive & Service Advisor

We are looking for a personable service advisor with Maximum 3+ years of experience in premium brand to act as the liaison between our customers and service technicians. The service advisor's responsibilities include managing customer interactions, vehicle diagnostics, and repair coordination for motorcycles. Assess service needs, provide repair recommendations, estimate costs, and ensure timely completion of work, ultimately aiming for high customer satisfaction.

SERVICE ADVISOR JOB RESPONSIBILITIES

Ø Welcoming customers and their vehicles with a positive and professional demeanor. Listening to customer concerns and accurately diagnosing vehicle issues.

Ø Communicating service recommendations, repair options, and associated costs clearly and transparently & providing regular updates on the progress of repairs.

Ø Creating job cards and maintaining accurate records of service requests. Coordinating with technicians and other internal teams to ensure efficient service delivery.

Ø Managing service appointments and optimizing workflow to minimize customer wait time also ensuring the timely completion of repairs and the delivery of vehicles.

Ø Addressing customer inquiries and concerns promptly and effectively. Following up with customers after service to ensure satisfaction and address any issues. Building and maintaining strong customer relationships.

Ø Having a strong understanding of two-wheeler mechanics and electrical systems. Staying up-to-date with the latest service recommendations and repair procedures.

Ø Handling paperwork related to service documentation. Maintaining accurate records of customer interactions and service history. Ensuring compliance with company policies and procedures. Proficiency in using relevant software for service management and record-keeping.

The Spare Parts Executive manages inventory, issues parts to mechanics, handles counter sales, and tracks stock levels to ensure smooth service operations.

SPARE PARTS EXECUTIVE JOB RESPONSIBILITIES

Key Responsibilities

• Issue Parts: Provide correct parts to workshop technicians and retail customers.
• Manage Stock: Track inventory, handle new shipments, and organize storage bins.
• Billing: Generate invoices, check pricing, and process payments via the billing system.
• Order & Track: Identify fast/slow-moving items and alert management to reorder stock.

Requirements

• Experience: 1–3 years in an automobile parts role (two-wheeler preferred).
• Skills: Knowledge of parts catalogs, basic computer/Excel skills, and high accuracy.

Pay: ₹17,000.00 - ₹27,000.00 per month

Work Location: In person