Partner - Office Head

Job Description

Responsible for Revenue targets of the unit Productivity of the General Office Recruit, coach and develop Sales Managers Adherence to Customer service standards KEY RESPONSIBILITIES Meet unit targets Achieve revenue targets Ensure implementation of GOLD system for all agents Supervise the activity plan of ADMs & Agency managers to ensure that these are fulfilled as per the desired standards Ensure that all ADMs & Agency managers under supervision perform as per the company s rules and regulations Track productivity measures as per the GPA for the unit AFYP Case rate Annual mode business Persistency Paid cases per agent YTD appointments SM appointments Pro active agent retention Annual FYC standards Execute plans for growth of the agency Identify, interview and select new ADMs from natural market and by networking Ensure adherence to laid down sales and service standards for Sales Managers Conduct weekly performance review and planning (PRP) for Sales Managers Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis JOB SUMMARY Responsible for Revenue targets of the unit Productivity of the General Office Recruit, coach and develop Sales Managers Adherence to Customer service standards KEY RESPONSIBILITIES Meet unit targets Achieve revenue targets Ensure implementation of GOLD system for all agents Supervise the activity plan of ADMs & Agency managers to ensure that these are fulfilled as per the desired standards Ensure that all ADMs & Agency managers under supervision perform as per the company s rules and regulations Track productivity measures as per the GPA for the unit AFYP Case rate Annual mode business Persistency Paid cases per agent YTD appointments SM appointments Pro active agent retention Annual FYC standards Execute plans for growth of the agency Identify, interview and select new ADMs from natural market and by networking Ensure adherence to laid down sales and service standards for Sales Managers Conduct weekly performance review and planning (PRP) for Sales Managers Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis