Job Responsibilities: Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken. Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+. Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests. Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health. Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times. Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team. Attend and complete all mandatory training courses. Engage and own the transition of new services into Service Operations. Participate in the out of hours on call support rota. Requires : Advanced Microsoft SQL server experience. L2/L3 level Application Support Windows Server and desktop management and configuration. Microsoft IIS web services administration and configuration. SQL backups experience. Scripting and automation capabilities. Advanced knowledge of Azure analytics and KQL. Advanced knowledge of card payment and bank transfer processing. Preferred candidate profile : L2/L3 Application Support, SQL, IIS, Servicenow exp