About the Role We are seeking an experienced and capable Technical Account Management Lead to build, manage, and mentor a growing TAM function — while remaining hands-on in resolving complex campaign and platform-related challenges. You will act as the key interface between the Head of Trading and the wider delivery and client teams, ensuring operational excellence, technical precision, and a culture of ownership and accountability. This role is ideal for a technically proficient TAM or Programmatic Lead ready to expand their leadership impact while remaining deeply embedded in platform delivery and client success. Key Responsibilities Lead and manage a team of Technical Account Managers supporting clients across programmatic platforms. Act as a senior individual contributor alongside the Head of Trading to ensure every campaign is launched, tracked, and optimised with precision. Provide escalation support for complex technical and delivery issues, including PMP setups, tag troubleshooting, DSP/SSP integration, and underdelivery problems. Oversee QA processes, platform SOPs, and delivery workflows to maintain internal standards. Collaborate with product, trading, and insights teams to proactively resolve operational bottlenecks and enhance platform usage. Onboard, coach, and develop junior TAMs to foster a world-class technical service culture. Ensure timely reporting, platform documentation, and closure of internal feedback loops. Contribute to platform process development, automation planning, and technical solution design to support commercial growth. What You Bring 5+ years of hands-on experience as a TAM, Programmatic Trader, or Technical Lead Minimum 3 years of experience managing people, including mentoring and team development Strong expertise in DSPs (e.g., DV360, The Trade Desk, Amazon), SSPs (e.g., OpenX, PubMatic, Index Exchange), and campaign QA processes Deep knowledge of PMP setups, pixels, ad tags, bid strategies, and troubleshooting delivery issues Proven operational excellence, with a detail-oriented and error-prevention mindset Clear prioritisation skills — you know when to act, when to delegate, and when to escalate Strong communicator able to bridge technical, operational, and commercial functions You’re a Great Fit If You: Lead from the front and proactively solve problems Take ownership without ego and foster high accountability Build confidence and capability in your team with empathy and clarity Take pride in precision, launch success, and technical performance Thrive in fast-paced environments where ambiguity and scale coexist Want to help shape and build the platform — not just manage it Show more Show less
About the Role We are seeking an experienced and capable Technical Account Management Lead to build, manage, and mentor a growing TAM function — while remaining hands-on in resolving complex campaign and platform-related challenges. You will act as the key interface between the Head of Trading and the wider delivery and client teams, ensuring operational excellence, technical precision, and a culture of ownership and accountability. This role is ideal for a technically proficient TAM or Programmatic Lead ready to expand their leadership impact while remaining deeply embedded in platform delivery and client success. Key Responsibilities Lead and manage a team of Technical Account Managers supporting clients across programmatic platforms. Act as a senior individual contributor alongside the Head of Trading to ensure every campaign is launched, tracked, and optimised with precision. Provide escalation support for complex technical and delivery issues, including PMP setups, tag troubleshooting, DSP/SSP integration, and underdelivery problems. Oversee QA processes, platform SOPs, and delivery workflows to maintain internal standards. Collaborate with product, trading, and insights teams to proactively resolve operational bottlenecks and enhance platform usage. Onboard, coach, and develop junior TAMs to foster a world-class technical service culture. Ensure timely reporting, platform documentation, and closure of internal feedback loops. Contribute to platform process development, automation planning, and technical solution design to support commercial growth. What You Bring 5+ years of hands-on experience as a TAM, Programmatic Trader, or Technical Lead Minimum 3 years of experience managing people, including mentoring and team development Strong expertise in DSPs (e.g., DV360, The Trade Desk, Amazon), SSPs (e.g., OpenX, PubMatic, Index Exchange), and campaign QA processes Deep knowledge of PMP setups, pixels, ad tags, bid strategies, and troubleshooting delivery issues Proven operational excellence, with a detail-oriented and error-prevention mindset Clear prioritisation skills — you know when to act, when to delegate, and when to escalate Strong communicator able to bridge technical, operational, and commercial functions You’re a Great Fit If You: Lead from the front and proactively solve problems Take ownership without ego and foster high accountability Build confidence and capability in your team with empathy and clarity Take pride in precision, launch success, and technical performance Thrive in fast-paced environments where ambiguity and scale coexist Want to help shape and build the platform — not just manage it Show more Show less
Ruby on Rails Full-Stack Developer Job Summary: About Mapulus: Mapulus is a location intelligence platform helping businesses answer complex “where” questions. We deliver advanced geospatial analytics, mapping, and optimization tools to industries like healthcare, construction, and logistics, enabling them to operate more efficiently and make smarter decisions. What You’ll Do: · Build and maintain full-stack features using Ruby on Rails and Stimulus + Hotwire · Work with PostGIS/PostgreSQL for advanced spatial data handling · Implement interactive mapping features with Mapbox , Google Maps APIs , and Deck.gl · Design scalable and performant Rails APIs for geospatial data visualization · Improve UX/UI for mapping and dashboards within a Hotwire-based architecture · Optimize performance for large datasets and real-time updates · Write and maintain tests using MiniTest (with WebMock and VCR for API stubbing) · Contribute to CI/CD pipelines and deployment automation Tech Stack: · Backend: Ruby on Rails, Sidekiq, Redis · Frontend: Stimulus, Hotwire, TailwindCSS · Database: PostgreSQL + PostGIS · Mapping: Mapbox, Google Maps, Deck.gl · Hosting: Heroku, AWS S3 + CloudFront · Testing: MiniTest, WebMock, VCR What We’re Looking For: · Strong experience with Ruby on Rails and Hotwire/Stimulus · Experience with PostgreSQL , ideally with PostGIS for spatial queries · Comfortable with Turbo Streams and real-time updates in Rails apps · Familiarity with RESTful APIs and data visualization · Ability to write clean, maintainable, and well-tested code Nice to Have: · Experience with geospatial tools and mapping libraries (Mapbox, Deck.gl, Turf.js, H3) · Familiarity with CI/CD pipelines and deployment automation · Knowledge of background job systems (Sidekiq) and large dataset performance optimization · Previous experience in SaaS or analytics-heavy products Why Join Mapulus? · Work on geospatial challenges that matter in healthcare, construction, and logistics · Build meaningful software that makes location intelligence accessible · Join an early-stage startup where your work drives core product evolution · Flexible and remote-first work culture
We're on the hunt for a technically-minded, carrier-savvy Voice/Telecommunications Support Engineer to join our team. You’ll be the frontline detective, problem solver, and system tuner — ensuring smooth operation of our core voice systems and integrations across our global footprint. This is a hands-on role supporting both internal operations and external customers via our Atomic Solution Centre, with a focus on VoIP, SIP routing, carrier interconnects, softswitch functionality, and end-to-end service delivery. Key Responsibilities Provide Level 2/3 support for voice and UCaaS services including SIP trunking, DID provisioning, number porting, Teams Direct Routing, and Hosted PBX. Manage and troubleshoot call routing logic, carrier interconnects, and softswitch configurations. Work closely with global voice and SMS carriers to manage interconnects, test routing paths, and resolve downstream quality issues. Configure and monitor routing policies, codecs, call detail records (CDRs), and fraud mitigation parameters. Maintain and update system-wide infrastructure components (e.g. SBCs, SIP proxies, load balancers). Assist with monthly billing reconciliations, call rating issues, and reporting anomalies. Support infrastructure updates and software upgrades in production and staging environments. Contribute to the customer knowledge base and internal documentation repository (e.g. Atomic Solution Centre). Participate in a rotating on-call schedule for incident response and after-hours escalations. What You’ll Bring 3+ years in a technical telco, VoIP, or UCaaS support role. Strong understanding of SIP, RTP, DNS, NAT traversal, and voice codec behaviour. Experience with softswitch environments (e.g. SippySoft, FreeSWITCH, Kamailio, OpenSIPS). Familiarity with billing systems (e.g. rate plans, mediation, CDR reconciliation). Previous involvement with carrier provisioning, global numbering plans, and LCR. Proficiency using Wireshark or similar tools for SIP diagnostics. Comfortable with Linux-based systems and basic scripting for automation/troubleshooting. Excellent communication and customer engagement skills. Nice to Have Exposure to Microsoft Teams Direct Routing and Operator Connect configuration. SMS gateway knowledge and Sender ID registration practices. Experience with fraud detection platforms and IP reputation scoring tools. Familiarity with REST APIs for service integration and automation. Training & Certifications We’re looking for candidates who’ve invested in their technical growth and understand the intricacies of modern voice and telecom networks. Preferred certifications include: SIP/VoIP Technologies: - Ribbon, Oracle, or Audiocodes SBC certifications - SIP School Certification (SSCA) Networking & Infrastructure: - Cisco CCNA/CCNP - Juniper JNCIA - CompTIA Network+ or equivalent Cloud/Unified Comms: - Microsoft Teams/365 Administrator certifications (e.g., MS-700) - AWS Certified Cloud Practitioner or Solutions Architect (nice to have) Security/Fraud Mitigation (bonus): - CompTIA Security+ - Experience with STIR/SHAKEN, IP filtering, or voice firewall systems If you haven’t ticked every box — but you're sharp, resourceful, and eager to learn — don’t let that stop you. We invest in upskilling the right people. Monitoring & Tools Experience with the following tools and platforms will be highly regarded: VoIPmonitor for SIP call tracing, MOS scoring, and packet analysis. Grafana for real-time system monitoring and dashboard visualisation. AWS services including CloudWatch, EC2, S3, and networking components for infrastructure management and scalability. Basic scripting for automation (Bash, Python) and log parsing.
Company Description Outposter is an outsourcing agency committed to finding the right people for your business. Known for its willingness to tackle challenging tasks, Outposter ensures you have the most suitable employees to meet your business needs. We focus on delivering excellent performance and value through comprehensive outsourcing solutions. Role Description This is a full-time hybrid role for a Back Office Assistant, based in Kolkata with some work-from-home flexibility. The Back Office Assistant will handle administrative tasks, support back office operations, manage data entries, prepare reports, and ensure efficient communication between departments. Additional responsibilities include customer service and providing administrative assistance to various teams to ensure smooth business operations. Qualifications Proficiency in Back Office Operations and Administrative Assistance Strong Analytical Skills Detail-oriented with strong organizational skills Ability to work independently and in a team environment Previous experience in a similar role is beneficial Good Knowledge about Computers Requirement Candidate Must Have their Own system with Stable Internet Flexible to work from Home and Night Shift 2 Days week off Salary 9-15 k Depending upon the Experience
Key Responsibilities Identify and prospect new business opportunities through calls, emails, networking, and referrals. Manage and grow existing client accounts by providing excellent customer service and support. Conduct sales presentations and product/service demonstrations to potential clients. Negotiate contracts, close deals, and consistently achieve/exceed monthly and quarterly sales targets. Prepare and deliver regular sales reports, forecasts, and pipeline updates. Collaborate with marketing and operations teams to ensure smooth client onboarding and satisfaction. Stay updated on industry trends, competitors, and market developments relevant to the Indian market. Qualifications Proven experience in sales (minimum 2-3 years; B2B sales experience preferred). Fluency in both Hindi and English (written and verbal communication). Strong interpersonal, presentation, and negotiation skills. Self-motivated, target-driven, and able to work independently with minimal supervision