Role & responsibilities Highrise ERP Management: Administer, configure, and optimize Highrise ERP modules including project management, accounting, CRM, procurement, and leasing. Collaborate with departments to ensure proper utilization of Highrise features for improved operational efficiency. Monitor system performance and manage upgrades, customizations, and bug fixes in coordination with the ERP vendor. Train end-users, create documentation, and serve as the primary point of contact for all Highrise ERP-related issues. IT Infrastructure Oversight: Maintain secure and reliable IT infrastructure including network systems, data storage, backups, and cybersecurity protocols. Ensure systems are scalable to meet business growth, with effective disaster recovery and failover mechanisms. Project & Vendor Management: Lead IT projects including system upgrades, hardware procurement, and digital transformation initiatives. Manage relationships with Highrise and other technology vendors, ensuring service levels and contractual compliance. Team Leadership: Supervise IT support staff and ensure timely resolution of user issues. Develop and implement IT policies and standard operating procedures. Data Management & Reporting: Ensure the integrity and confidentiality of data across all business units. Design custom reports and dashboards in Highrise to support real-time decision-making by leadership. Preferred candidate profile Candidates with experience in ERP software : Highrise & Farvision.

Procure and maintain IT hardware assets including laptops, desktops, printers, and other accessories. Troubleshoot hardware and software issues related to desktop, laptop, and printers. Maintain an updated IT asset register and ensure timely handover/takeover during employee onboarding and resignation. Manage mobile infrastructure including procurement of handsets and SIM cards. Network & Security Manage and maintain Internet Lease Lines (Tata Teleservices, GTPL, Airtel) to ensure uninterrupted connectivity. Configure and monitor network equipment including Sophos Firewall, routers, switches, and ensure LAN availability. Coordinate with vendors for LAN implementation and upgradation. Ensure network security and data integrity across the organization. Surveillance & Uptime Solely responsible for managing the company s CCTV infrastructure. Ensure 99% uptime of all surveillance systems through proactive monitoring and maintenance. Vendor & License Management Maintain strong vendor relationships to support IT procurement and services. Handle procurement of IT-related licenses and services (e.g., Google Workspace, Sophos). Coordinate vendor engagement for IT requirements and manage AMC and SLA compliance. Google Workspace Administration Administer the Google Workspace Console: user creation, password resets, security configuration, and license procurement coordination. Ensure mail security and compliance as per company policy. ERP Management Support ERP Highrise usage by coordinating with the Highrise support team. Troubleshoot ERP-related issues independently for commonly used modules. Ensure smooth ERP functioning across departments. Application Development (Google AppSheet) Design, develop, and maintain in-house applications on the AppSheet platform including: Purchase IMS Work Order IMS Demand Follow-up App Ensure all AppSheet applications are updated, user-friendly, and error-free. Address platform-specific issues and coordinate with AppSheet support when required.