ORM Internship

ORM (Online Reputation Management )Intern

Location: Vasanth Nagar, Bangalore
Employment Type: Internship
Work Mode: Onsite

About the Role

We are looking for an enthusiastic ORM Intern to join our team in Bangalore. The role will involve monitoring and managing online brand reputation, tracking customer conversations, responding to reviews and queries, and supporting the team in maintaining a positive digital presence for our clients.

Key Responsibilities

• Monitor brand mentions, reviews, comments, and customer conversations across digital platforms.
• Respond to customer queries, comments, and reviews in a timely and professional manner.
• Track positive, negative, and neutral conversations around brands.
• Escalate sensitive or critical issues to the concerned team.
• Maintain daily ORM trackers and reports.
• Identify recurring customer concerns and share insights with the team.
• Support the team in managing online reputation and brand sentiment.
• Coordinate with internal teams to ensure timely resolution of customer queries.
• Stay updated on ongoing brand conversations and relevant trends across social and digital platforms.

Required Skills & Qualifications

• Graduate or pursuing a degree in Marketing, Mass Communication, Journalism, PR, or a related field.
• Strong written and verbal communication skills.
• Good command of English with attention to grammar and tone.
• Ability to write clear, professional, and customer-friendly responses.
• Good understanding of social media platforms and digital communication.
• Strong attention to detail and ability to handle multiple conversations simultaneously.
• Basic knowledge of Excel/Google Sheets.
• Proactive, responsible, and willing to learn.
• Prior internship or exposure to ORM, social media, customer support, or digital marketing will be an added advantage.

Pay: ₹8,300.00 - ₹10,000.00 per month

Application Question(s):

• This Role requires to carry your own Laptop for the duration of the Internship

Work Location: In person