Order Management

Role & responsibilities

• Manage end-to-end customer order fulfilment activities, ensuring timely and accurate order processing, confirmations, and delivery updates.
• Coordinate with warehouses, logistics partners, shipping teams, and internal stakeholders for smooth shipment execution.
• Handle shipment planning, consolidation, containerization, and necessary shipping documentation.
• Monitor customer orders and assigned market portfolios to ensure delivery timelines and service commitments are met.
• Identify and resolve order, shipment, delivery, documentation, and system-related issues.
• Communicate regularly with customers and internal teams regarding order status, delays, and delivery-related concerns.
• Ensure compliance with internal processes, documentation standards, and operational controls.
• Track fulfilment performance, analyse service issues, and support root-cause analysis and process improvement initiatives.

Preferred candidate profile

• 2+ years of experience
• End to End Order Management Experience
• SAP Experience is a mandate
• Excellent communication