Key Responsibilities:
- Initiate timely and regular follow-up activities to ensure seamless communication with clients, vendors, and internal teams.
- Utilize various communication platforms such as WhatsApp, emails, and phone calls to maintain consistent engagement.
- Respond promptly to inquiries and address concerns, providing accurate information and resolving issues to uphold customer satisfaction.
- Maintain a well-organized record of all interactions and communications for future reference and analysis.
- Collaborate closely with cross-functional teams to gather necessary information and updates for effective follow-up processes.
- Monitor and track the progress of ongoing tasks, projects, or transactions, ensuring they are completed within established timelines.
- Proactively identify potential bottlenecks or challenges in the follow-up process and suggest improvements to enhance efficiency.
- Prepare and present regular reports on follow-up activities, highlighting trends, challenges, and opportunities for process optimization.
Minimum Requirements:
- Exceptional written and verbal communication skills.
- Proficiency in using communication tools such as WhatsApp, email clients, and CRM systems.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Detail-oriented with a keen eye for accuracy.
- Problem-solving mindset and ability to adapt to changing circumstances.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) or equivalent software.
Interested candidates can share the updated cv to formosa.hiregroup@gmail.com
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
- Operations: 3 years (Preferred)
- total work: 1 year (Preferred)
Work Location: In person
