Operations Manager – Strategic Projects & Planning

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Role Purpose

We are looking for a high-ownership, execution-focused Operations Manager to work closely with the SDP and VBU leadership to translate strategic priorities into measurable outcomes.

The role will act as the execution and planning arm of the SDP, combining operational governance, special-project ownership, business and workforce planning, and leadership follow-through across the VBU.

This is not a traditional PMO role. The successful candidate will be expected to own initiatives, influence stakeholders, solve problems and drive actions to closure.

Key Responsibilities

Operations & Governance

• Drive annual, quarterly and monthly operating plans aligned with VBU priorities.
• Establish governance across delivery, workforce, quality, productivity, capability and operational excellence.
• Build executive dashboards covering KPIs, milestones, risks, dependencies and actions.
• Identify operational risks and bottlenecks early and drive resolution.
• Establish a disciplined Plan Review Act Close operating rhythm.

Strategic & Special Projects

• Independently own high-priority initiatives sponsored by SDP/VBU leadership from concept to closure.
• Define project objectives, scope, milestones, owners, risks and success measures.
• Lead cross-functional initiatives involving Delivery, HR, Talent Acquisition, Quality, Business Excellence, Training and other enabling functions.
• Take ownership of complex or stalled initiatives and accelerate execution.
• Provide crisp executive updates on progress, risks, decisions and outcomes.

Typical initiatives may include:

• Strategic customer relationship meetings
• Customer and leadership visits
• Delivery excellence initiatives
• Demand planning and forecasting
• Productivity, quality and operational improvement projects
• Other VBU-level strategic priorities

Business & Workforce Planning

• Translate business demand into actionable workforce and capability plans.
• Track hiring, deployment, utilization, attrition, critical skills and capability needs.
• Partner with Delivery and Talent Acquisition to identify gaps and drive closure.
• Connect future business opportunities with workforce and capability readiness.

Leadership Execution

• Translate leadership discussions into clear actions, owners, milestones and measurable outcomes.
• Maintain an integrated view of strategic VBU initiatives and priorities.
• Drive accountability and timely closure of leadership actions.

Candidate Profile

• 7 -12 years of experience in program/project management, operations, business planning, delivery operations, PMO or strategic initiatives.
• Experience in Engineering Services, Energy, Technology Services or large delivery organizations preferred.
• Proven ability to lead complex, cross-functional initiatives.
• Strong program/project management and structured problem-solving skills.
• Strong analytical capability with proficiency in Excel, PowerPoint and preferably Power BI.
• Excellent executive communication and stakeholder-management skills.
• Ability to operate effectively in ambiguity and changing priorities.
• Strong ownership, persistence and follow-through.

Above all, we are looking for a strong “See it Own it Drive it Close it” mindset.

Career Opportunity

This is envisioned as a four-year leadership development assignment, providing broad exposure to VBU operations, customer engagement, strategic planning, workforce management and operational excellence.

The role is designed to develop a strong Program/Project Manager into a business-aware, execution-focused leader capable of independently managing complex programs and broader delivery responsibilities.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.