Job Summary
Location: Kovalam, Chennai
We are seeking an experienced and dynamic Resort Operations Manager to oversee the day-to-day operations of a resort, ensuring exceptional guest experiences, operational efficiency, profitability, and high service standards.
The ideal candidate should have strong experience in resort or hotel operations, including Front Office, Housekeeping, Food & Beverage (F&B), Guest Relations, Maintenance, Staff Management, and Vendor Coordination.
The candidate will be responsible for managing multiple departments, maintaining hospitality standards, optimizing operational costs, resolving guest concerns, and ensuring the smooth functioning of the resort.
Key Responsibilities
1. Resort Operations Management
- Oversee daily resort operations and ensure smooth coordination between all departments.
- Supervise Front Office, Housekeeping, F&B, Maintenance, Security, and Guest Services.
- Ensure operational procedures and service standards are consistently maintained.
- Conduct daily operational reviews and ensure timely resolution of issues.
- Monitor resort facilities, infrastructure, and overall property upkeep.
2. Guest Experience & Customer Service
- Ensure exceptional guest satisfaction throughout the guest journey.
- Handle guest complaints, feedback, and special requests professionally.
- Maintain high standards of hospitality, cleanliness, and service quality.
- Monitor online reviews and implement improvements based on guest feedback.
- Ensure smooth guest check-in, check-out, and reservation coordination.
3. Staff Management & Leadership
- Lead and supervise departmental managers, supervisors, and operational staff.
- Manage staff scheduling, duty rosters, attendance, and shift allocations.
- Conduct regular staff meetings, performance evaluations, and training sessions.
- Ensure adequate staffing during peak seasons, weekends, and holidays.
- Promote teamwork, discipline, accountability, and a guest-focused work culture.
4. Food & Beverage Operations
- Coordinate with the F&B team to ensure efficient restaurant, banquet, and room service operations.
- Monitor food quality, hygiene, presentation, and service standards.
- Ensure proper inventory control and minimize food wastage.
- Oversee dining arrangements, special events, and guest requirements.
- Ensure compliance with applicable food safety and hygiene regulations.
5. Housekeeping & Property Maintenance
- Ensure guest rooms, cottages, villas, public areas, and recreational facilities are maintained to high standards.
- Coordinate preventive maintenance and timely repair of resort equipment and infrastructure.
- Monitor housekeeping productivity, linen management, and cleaning supplies.
- Ensure swimming pools, landscaped areas, and recreational facilities are properly maintained.
- Conduct routine property inspections and implement corrective measures.
6. Financial & Cost Management
- Monitor operational budgets, expenses, and departmental costs.
- Identify cost-saving opportunities without compromising service quality.
- Control inventory, procurement, and vendor-related expenditure.
- Monitor occupancy, average room rates, revenue performance, and operational profitability.
- Coordinate with management on budgets, financial reports, and operational planning.
7. Vendor & Procurement Management
- Manage relationships with suppliers, contractors, and service providers.
- Ensure timely procurement of operational supplies and essential materials.
- Negotiate vendor agreements and monitor service quality.
- Maintain inventory records and ensure proper stock management.
8. Safety, Security & Compliance
- Ensure compliance with applicable hospitality, health, safety, fire, and statutory regulations.
- Implement emergency response procedures and safety protocols.
- Monitor property security and guest safety arrangements.
- Conduct regular safety inspections and coordinate necessary corrective actions.
9. Revenue & Business Development Support
- Coordinate with Sales and Reservations teams to maximize occupancy.
- Support promotional activities, group bookings, corporate events, weddings, and leisure packages.
- Identify opportunities to improve guest spending and ancillary revenue.
- Assist management in implementing strategies to enhance resort performance.
Required Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Tourism, or a related field.
- Minimum 5 years of experience in hotel or resort operations, preferably in a supervisory or managerial capacity.
- Prior experience managing multiple operational departments in a resort or full-service hotel.
- Strong understanding of Front Office, Housekeeping, F&B, Guest Relations, and Property Maintenance.
- Knowledge of hospitality software, Property Management Systems (PMS), and MS Office.
- Strong leadership, communication, problem-solving, and decision-making abilities.
- Ability to work under pressure and manage operations during peak occupancy.
- Willingness to work flexible hours, weekends, and public holidays as required.
Key Skills
- Resort Operations Management
- Hotel Operations Management
- Guest Relations & Customer Satisfaction
- Front Office & Housekeeping Management
- Food & Beverage Operations
- Team Leadership & Staff Management
- Budgeting & Cost Control
- Vendor & Inventory Management
- Property Maintenance & Facility Management
- Revenue Optimization
- Hospitality SOP Implementation
- Conflict Resolution & Problem-Solving
Key Performance Indicators (KPIs)
- Guest satisfaction scores and complaint resolution
- Occupancy and room revenue performance
- Operational cost control and budget adherence
- Housekeeping and maintenance efficiency
- Staff productivity and retention
- Compliance with service and safety standards
- Overall resort profitability and operational performance
Preferred Candidate Profile
We are looking for a hands-on hospitality professional with proven experience in end-to-end resort operations management. The candidate should be capable of independently managing daily resort activities, leading operational teams, ensuring guest satisfaction, maintaining property standards, and driving operational efficiency.
Candidates with previous experience as Resort Operations Manager, Hotel Operations Manager, Assistant Resort Manager, Resort Manager, or Rooms Division Manager with broader operational exposure will be preferred.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Application Question(s):
- Are you comfortable staying in the resort if accommodation and food is provided?
- Are you comfortable working near Kovalam Beach, Chennai?
- The job would require weekend working flexibility with rotational night shifts. Are you comfortable with it?
- What is your current CTC, expected CTC and notice period?
Work Location: In person
