Operations Manager - Microfinance

Job Description

Job Purpose To manage the Operations of Branch assigned Duties and Responsibilities 1.Process Management ‚ This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service. ‚ Take end to end ownership of Disbursement TAT. ‚ Ensure effective cash management at Branch. ‚ Ensure Adherence to vaulting process and policy. ‚ Monitor EOD and BOD activities related to respective branches and resolve issues. ‚ Audit query response and resolution. ‚ Identify and provide inputs to bring automation in processes. ‚ Identify need for additional BC/Banking points for cash deposition. ‚ Sharing of Best practices with other branches. 2.Team development ‚ Participate in providing training to sourcing team and vendors. ‚ Support in generating business ideas and taking it to implementation. Major Challenges Following decisions are taken by the role: ‚ Identify projects required to improve the performance of process or systems. ‚ Maintain the productivity and to keep improving the same. Required Qualifications and Experience a)Qualifications ‚ MBA / Graduate ‚ Challenger attitude b)Work Experience ‚ Minimum 2-3 years of experience in financial industry ‚ Past experience in onboarding and operations will be an added advantage ‚ Prior experience in NBFC preferred