Operations Manager - Collections

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About the Role:

What You'll Do:

• Manage collection agencies
• Track overdue accounts and bring down delinquency across buckets
• Review daily performance with team members
• Prepare and share MIS reports on collection targets and performance
• Move field cases to other agents based on their performance and workload
• Handle escalations

What We're Looking For:

• At least 4 years of experience in collections, preferably in NBFC or lending
• Experience in NPA or unsecured loan collections
• Good understanding of the collection process, bucket management and roll rate
• Experience in handling field teams and collection agencies
• Working knowledge of MIS reporting and Advanced Excel (VLOOKUP, Pivot Table)
• Working knowledge of MS Office
• Good communication and people management skills
• Able to read data, track performance and take action
• Knowledge of RBI compliance and audit reporting is an added advantage

Qualification:

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Interested?

+91 9152212874