Operations Executive Intern

Support Executive :

Job Description:

We’re looking for an empathetic, responsible, and proactive Operations & User Experience Executive to help support our users, guide new users during onboarding, and ensure smooth day-to-day operations on the Feelin’s App.This role focuses on user onboarding, user support, basic tele-calling, and maintaining strong trust and comfort during interactions. If you enjoy interacting with people, solving user problems, and contributing to a growing community, you’ll be a great fit.Key Responsibilities1. User Support & Relationship Management

• Assist users in understanding how the app works and help troubleshoot issues.
• Respond to user queries via chat, email, or calls in a friendly and supportive manner.
• Maintain high levels of user satisfaction by providing timely, empathetic assistance.
• Build trust with users by ensuring clear and respectful communication.
• Document key issues, common questions, and user insights for internal teams.

2. User Onboarding & Basic Telecalling

• Make outbound calls to walk new users through onboarding steps, if required.
• Explain important app features and usage guidelines in simple language.
• Follow up with users who need assistance completing onboarding.
• Maintain basic notes on user interactions.
• Keep users informed about new updates, features, or important announcements.

3. Trust & User Well-being

• Ensure users understand platform rules and community standards.
• Flag cases of user discomfort or direct violations.
• Support users who may need clarity on safety, privacy, or platform policies.

Requirements Languages Fluency in one or more regional languages:
Tamil / Kannada /Telugu

• Fluency in English (read, write, speak)

Skills & Experience

• Prior experience in support, operations, tele-calling, or customer-facing roles is a plus.
• Strong communication skills with a friendly and patient approach.
• Ability to handle complaints calmly and professionally.
• Basic ability to use CRM tools, Excel, or common workplace software.
• Good judgment and attention to detail.
• Comfortable speaking on calls when required.

Other Requirements

• BYOD: Must have a personal laptop.
• Bachelor’s degree preferred but not mandatory.
• Positive attitude and willingness to learn quickly.

Job Type: Internship
Length: 3 monthsWork Location: HSR Layout

Pay: ₹15,000.00 - ₹15,001.00 per month

Benefits:

• Flexible schedule

Work Location: In person