Operations Associate - Chat Support

WALK-IN INTERVIEW | AXENTRA NEXUS
we're Hiring- Operations Associate ( International Chat Process)
Date : 22th Oct - 30th Oct
Time : 11 Am

Venue:No 23,1st floor, 12th Main Rd,near BDA Complex, Above Punjab National Bank, HSR Layout, Bangalore 560102
Contact :8971974488 - Niveditha ( HR)

About Axentra Nexus

Axentra Nexus is a customer experience (CX) and business process outsourcing (BPO)

company specializing in delivering high-quality customer support and operational excellence.

We provide scalable solutions across chat, email, voice, and back-office operations, helping

businesses enhance customer satisfaction, improve efficiency, and achieve measurable

business outcomes.

Driven by innovation, people, and process excellence, Axentra Nexus partners with

organizations across diverse industries to deliver seamless customer experiences through

skilled professionals, robust quality frameworks, and technology-enabled operations. Our

culture emphasizes continuous learning, integrity, collaboration, and a commitment to exceeding

client expectations.

Our Vision:

To be a trusted global partner in customer experience and business process services by

delivering exceptional value through innovation, operational excellence, and a people-first

approach.

Our Mission:

To empower businesses with reliable, efficient, and customer-centric outsourcing solutions

while fostering a workplace that enables our employees to grow, innovate, and succeed.

Job Summary

We are looking for enthusiastic and customer-focused Operations Associates to join our Chat

Support team. The ideal candidate should possess excellent written communication skills,

strong problem-solving abilities, and the capability to handle multiple customer conversations

simultaneously while maintaining high service quality.

Key Responsibilities

● Provide prompt and accurate customer support through live chat.

● Resolve customer queries while ensuring a positive customer experience.

● Maintain excellent response time and quality standards.

● Escalate complex customer issues to the appropriate teams when required.

● Accurately document customer interactions and resolutions.

● Adhere to defined SLAs, productivity, and quality metrics.

● Maintain professionalism and empathy in all customer interactions.

Minimum Requirements

● Graduate in any discipline.

● 0–2 years of experience, preferably in an International or Domestic Chat Support

process.

● Typing speed of at least 45 WPM.

● Excellent written English communication skills.

● Strong comprehension and grammar.

● Basic computer proficiency and multitasking skills.

● Willingness to work in rotational shifts.

Preferred Skills

● Customer-centric mindset.

● Good analytical and problem-solving abilities.

● Ability to work in a fast-paced environment.

● Positive attitude and willingness to learn.

Employment terms

● 24 hrs rotational shift

● 6 days working (Sunday fixed off)

● 3 shifts (5:30, 13:30 and 21:30

Pay: ₹240,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person