Operational Excellence Manager

Job Description

The Operational Excellence Manager is responsible for leading the organizations efforts in streamlining processes, ensuring cost optimization, and enhancing overall efficiency and profitability. This individual will play a pivotal role in fostering a culture of continuous improvement and operational excellence through Lean Six Sigma methodologies and effective performance management systems. The candidate should have 6 to 10 years of relevant experience Productivity Improvement: Drive and oversee the measurement and computation of workforce productivity. Develop plans to enhance organizational efficiencies through process improvements and resource optimization. Set productivity targets and build initiative pipeline for the next 5 years. DILO (Day in a Life Of) exercises for each department to build Elemental-level work content estimates for operational processes. Map Current State inefficiencies and build a To-Be state roadmap by eliminating non-value-add activities AT (Turn Around Time) Improvement: Measure TAT for processes and set targets Monitor and improve TAT by building initiative pipelines Build TAT trend month on month, call out anomalies, and recommend actions. Measure and reduce manual journey touchpoints and handshakes. Monitor NOC touch points with other govt. entities and build a roadmap to automate, reduce, and eliminate Post Optimization and Efficiency: Maintain ownership of overall cost reduction and efficiency improvement initiatives. Analyze and identify cost levers across the enterprise to uncover opportunities for financial improvement. Implement strategies to enhance profitability through systematic cost control. Monitor, sustain, and Improve EBITDA margins. Build baseline and monitor key cost metrics such as CAC (Customer Acquisition Cost), Cost per Opportunity, Cost of Renewal, etc. Lean and Six Sigma: Build Lean transformation roadmap through Lean Six Sigma program deployment \u2013 Kaizen Culture, Structured Problem Solving, LSS Yellow Belt, Green Belt & Black Belt training and certifications. Build Organization Staffing\/Operating Model to create a Lean Org. Benchmark competitor operating models and periodically review the organizational structure to maintain best-in-class practices Strong experience in source systems such as SAP ERP, Salesforce CRM, Adept in agile methodologies and well-versed in applying them to analytics projects End-to-end experience in applying Analytics to business problems including problem analysis, and exploratory data analysis. Experience in Data Science is a plus. Experience in launching and leading significant business impact projects. Willingness and ability to learn new technologies while on the job fulfilling normal duties Ability to communicate complex results to technical and non-technical audiences Self-driven, collaborative, curious, and creative. Ability to work in diverse, cross-functional teams in a dynamic business environment Confident, energetic self-starter, with strong moderation and communication skills. Superior presentation skills, including storytelling and other techniques to guide and inspire.