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Operation Manager- Healthcare

Foundever

12 - 18 years

Hyderabad

Posted:4 days ago

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Job Description

Req ID#: 418251
IN, Hyderabad,
Job Description:
Primary Job Responsibilities

  • Responsible for operations delivery for the customer service process for the largest
  • Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
  • People Metrics – Shrinkage and Attrition
  • Channel of service – Inbound Voice, Social Media, Chat & Email
  • Conducting Performance Reviews and Coaching for team members
  • Weekly client interaction
  • Quality and Training
  • Team management / Performance evaluation
  • Process Improvement / Compliance
  • Identify and drive continuous improvements and initiatives in process
  • Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team
Skills/Knowledge/Abilities
Education-Any Graduate
Experience Target-12- 18 years
Specialized Certifications

Skills Required

Healthcare Customer Service Quality Assurance Inbound Social Media Coaching Client Interaction Process Improvement Process Compliance Revenue Generation Team Skills Voice process (calls)

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