As an Associate Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will:Achieve high levels of customer satisfaction when responding to customer requests via phone or emailTroubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levelsEnsure customer has best product that suits their needsParticipate in the content creation lifecycle for support documentationWe are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.WHAT THE ROLE OFFERSAssist customers with live and deferred transactions via phone and email with technical support inquiries.Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues.Learn the technical architecture of company products.Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offeringsManage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreementsWork with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature requestAssist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of timeBecome trained to support additional products within the product suiteMake business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when neededProperly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant.Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation.Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role.WHAT YOU NEED TO SUCCEEDA track record of good judgment and decision-making in positions with significant responsibility.Ability to independently identify high value projects and drive them to completion.Demonstrated leadership capability in cross-functional team environments.High degree of comfort with complex technical environments.Having and being able to articulate/defend an informed opinion on important topics.Skills & Experience:Ideally, 6 months - 1 years experience supporting windows applicationsMinimum 6 months of answering Inbound call experience for supporting global customers.AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement.Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage.Experience with configuration and implementation of Microsoft and/or Linux based servers.Knowledge of Active Directory and Microsoft Exchange.Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP).Ability to analyze technical problems without visual contact with the machine.Excellent learning skills.Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune)Experience with mail configuration on android/IOS mobile devicesAbility to utilize available resources to the fullest; must have excellent computer skills.Ability to organize and manage multiple priorities.Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions.Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.Not required but preferred:MS CertificationsKnowledge of but not limited to:Intune (Endpoint Management)Azure AD ConnectSharePoint/OneDrive ManagementMS Teams ManagementMS 365 DynamicsKnowledge of network security practices and anti-virus programs

APAC Sales Operations team in Opentext is growing, and we have an exciting opportunity to join the team! The role will be supporting APAC Sales team in their day-to-day operations and contributing to organizational success. Strong analytical skills and a pragmatic approach towards the responsibilities are essential to be successful in this role. Important Note: This role will require someone to be able to work in Singapore time zone to provide real time support to APAC Sales team. What the Role Offers:Deliver weekly forecast report and work with the sales team in weekly sales forecast submission.SFDC pipelines management to maintenance the SFDC hygiene. Liaise with internal departments incl. Billing Operations, Legal, Deal Desk, Rev Rec etc. to assist the sales team in deal close process. Revenue reconciliation to ensure the accuracy in revenue reporting and variance analysis.Annual business planning support including AE quota setting and account coverage mapping. Weekly headcount tracking the submission.Quarterly management reports e.g., regional performance KPIs, business review and AE attainment.Process improvements and creations where required. Other tasks / projects as assigned.What you need to Succeed:Advanced Excel skills is a must and the ability to work independently with large volume of data.Bachelors degree in business / accountings3+ years relevant experiencesDiligent with a can do attitude.High attention to details as well as the ability to see the big picture. The ability to think outside the box.The ability to work independently as well as a collaborator.

The ESM R&D team is seeking an experienced Performance engineer, to join our Global R&D team to deliver innovative enterprise software solutions by working in a fast paced challenging and enriching environment. This is a high-growth business, and our solutions are used by enterprise class highly demanding customers across the globe. We are using a Microservices based architecture composed of multiple services running on Kubernetes using Docker Containers. As a Senior Performance Engineer, You will lead efforts to optimize the performance and efficiency of our applications, services, and systems. You will work closely with development, quality assurance, and infrastructure teams to identify performance bottlenecks, define performance testing strategies, and implement solutions that enhance the overall user experience. You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices. You will work under general guidance with progress reviewed on a regular basis.What the role offers:Design, develop, and manage automated CI/CD pipelines for building, testing, and deploying applications across different environments (e.g., staging, production).Ensure seamless integration of CI/CD pipelines with version control systems (e.g., Git).Implement and maintain infrastructure-as-code (IAC) frameworks and templates (e.g., Terraform, CloudFormation).Set up monitoring, alerting, and reporting systems to track the status of deployments, performance metrics, and any issues.Collaborate with software engineers, QA, and operations teams to ensure alignment on delivery goals, processes, and requirements.Ensure that CD pipelines meet security best practices, including code scanning, vulnerability assessments, and compliance checks.Resolve any issues with the CD pipeline and work on continuous improvements to the deployment process.Mentor and guide junior performance engineers and support their professional growth.What you need to succeed:Strong knowledge of CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI, Travis CI) and version control systems (e.g., Git).Proficiency in scripting languages (e.g., Bash, Python, Ruby) and experience with configuration management tools (e.g., Ansible, Chef, Puppet).Experience with cloud providers like AWS, GCP, or Azure, and containerization technologies such as Docker and Kubernetes.Hands-on experience with tools like Terraform, CloudFormation, or similar.Knowledge of automated testing frameworks and integration with CI/CD processes.Familiarity with Agile development practices and DevOps culture.Strong troubleshooting skills and the ability to address complex issues in a fast-paced environment.Excellent collaboration and communication skills to work effectively across teams.Knowledge of performance testing tools such as LoadRunner, JMeter or similar.

As a Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will:Achieve high levels of customer satisfaction when responding to customer requests via phone or emailTroubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levelsEnsure customer has best product that suits their needsParticipate in the content creation lifecycle for support documentationWe are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.WHAT THE ROLE OFFERS:Assist customers with live and deferred transactions via phone and email with technical support inquiries.Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues.Learn the technical architecture of company products.Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offeringsManage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreementsWork with engineering on technical escalations, bug and a feature requestAssist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of timeBecome trained to support additional products within the product suiteMake business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when neededProperly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant.Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation.Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions.Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role.WHAT YOU NEED TO SUCCEED :A track record of good judgment and decision-making in positions with significant responsibility.Ability to independently identify high value projects and drive them to completion.Demonstrated leadership capability in cross-functional team environments.High degree of comfort with complex technical environments.Having and being able to articulate/defend an informed opinion on important topics.Skills & Experience:Ideally, 2-4 years' experience supporting Windows Server environment.Minimum 1+ years of answering Inbound call experience for supporting global customers.AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement.Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage.Experience with configuration and implementation of Microsoft and/or Linux based servers.Knowledge of Active Directory, Microsoft Exchange and SQLKnowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP).Ability to analyze technical problems without visual contact with the machine.Excellent learning skills.Experience with troubleshooting 365 and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, Sharepoint, Intune)Experience with mail configuration on android/IOS mobile devicesMicrosoft 365 Admin Center experienceAbility to utilize available resources to the fullest; must have excellent computer skills.Ability to organize and manage multiple priorities.Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions.Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.Must have excellent spoken and written communication skills and speak English.Not required but preferred:MS CertificationsKnowledge of but not limited to:Intune (Endpoint Management)Azure AD ConnectSharePoint/OneDrive ManagementMS Teams ManagementMS 365 DynamicsPower BIPower AutomateKnowledge of network security practices and anti-virus programs

Your Impact:The ESM R&D team is seeking an experienced Performance engineer, to join our Global R&D team to deliver innovative enterprise software solutions by working in a fast paced challenging and enriching environment. This is a high-growth business, and our solutions are used by enterprise class highly demanding customers across the globe. We are using a Microservices based architecture composed of multiple services running on Kubernetes using Docker Containers. As a Senior Performance Engineer, You will lead efforts to optimize the performance and efficiency of our applications, services, and systems. You will work closely with development, quality assurance, and infrastructure teams to identify performance bottlenecks, define performance testing strategies, and implement solutions that enhance the overall user experience. You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices.You will work under general guidance with progress reviewed on a regular basis.What the role offers:Performance testing, profiling, and benchmarking efforts for new and existing products and services. Identify performance bottlenecks and work closely with the development team to propose and implement optimization solutions. Develop and execute load, stress, and scalability tests to ensure that systems can handle high traffic and user loads. Collaborate with cross-functional teams to define performance goals and ensure that performance is a key consideration throughout the development lifecycle. Build and maintain automated performance testing frameworks and tools to continuously monitor the performance of systems. Generate detailed performance reports, including recommendations and root cause analysis for performance issues. Conduct performance tuning for databases, servers, and cloud services. Analyze system behavior, identify areas of improvement, and make proactive recommendations for performance enhancements. Stay up to date with emerging performance testing tools and methodologies and drive their adoption.What you need to succeed:Strong experience with performance testing tools such as LoadRunner, JMeter, Gatling, NeoLoad, or similar. Knowledge of monitoring tools (e.g., Yourkit, VirtualVM, Prometheus, Grafana, New Relic) and how to leverage them for performance insights.Proficiency in programming languages like Java, Python, Selenium or similar for automation and scripting purposes. Experience with CI/CD pipelines, GitLab CI, Jenkins and integrating performance testing into automated testing workflows. Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders. Strong problem-solving abilities and the ability to thrive in a fast-paced, dynamic environment. Strong analytical skills with the ability to interpret complex data and provide actionable insights.

Your Impact:Fortify is the industry-leading provider of Application Security solutions that empower organizations to develop secure software. Fortify offers a comprehensive portfolio of application security solutions with the flexibility of testing on-premise and on-demand to cover the entire software development lifecycle. Over 80% of security breaches exploit application vulnerabilities, and at Fortify, you will be at the forefront of one of the fastest-growing segments in the security market. Fortify is ranked market leader in Application Security by Gartner.Join our experts and help us expand our security team!What the roles offer:You drive the expansion of Fortify Aviator by creating more test cases for Fortify Aviator. A test case for Fortify Aviator is a Fortify SAST scan result, with added knowledge of whether this result is a true or false positive, why that is, and what should be done to remediate it. Fortify Scan results may be provided directly from the testing process. In other cases, youll scout for open-source code and scan this with Fortify. Regardless, you will need to do the auditing of the results.In those cases where relevant test code cant be found in the wild, youll need to write small test cases yourself (synthetic code) in a wide variety of languages.Youll work with the Fortify Aviator prompt engineers and help them to make Fortify Aviator predict your test cases correctly. Youll also work with product management, tool engineers, and Fortify SAST researchers.What you need to Succeed:Bachelor's or Masters degree in computer science, Information Systems, or equivalent.At least 8+ years of experience in software development as a Security ChampionYoure an expert in application security (OWASP Top-10, CWE, secure coding practices, etc.). Youve previously worked as a security champion, security auditor, or penetration tester.You have experience with at least one SAST tool, and dealing with false positives coming from such a tool.You know at least one programming language well. With Fortify supporting 33+ programming languages, its even more important that you are willing and able to learn the essentials of any programming language in an on-demand way.Strong communication and analytical skillsWork Independently, and deliver on expectationsDesired Knowledge and Skills:Fortify SAST experienceData science or AI experiencePython experience.

Your ImpactThe Engineering Manager is responsible for end-to-end software development, maintenance of released products, ownership for the products / features owned by his/her teams. He / she is expected to help evolve and define the product features working with various product stake holders, in the area of enterprise software development and is abreast with related technologies. He / she is responsible for managing and coordinating resources and processes to make quality & timely deliveries. He/She will be responsible for product patches, hot fix releases, customer interaction and timely delivery.What the Role Offers:Provides direct and ongoing leadership for a team of individual contributors designing and developing new products, enhancements and updates and coordinating projects for end-user applications software running on local, networked, and Internet-based platformsTechnically hands-on, guide the team on technical and functional aspects of the project. Actively involves in the technical discussions in the teams and adds value to the discussion with his / her experience.Works with internal customers like product management & other engineering functions to cater to the product requirements and delivery.Helps the teams to prepare the detailed work plan for the given release cycle, guides the team on estimation, planning and execution of the release content.Responsible for developing and releasing the defined work content as per the committed plan with the expected quality. Works with the stakeholders to resolve the dependencies & impediments and makes the necessary course corrections to keep the team on track on their commitments.Influences the engineers to conform to the defined engineering practices & standards through active involvement and hands-on tracking. Measures the quality of the deliverable using the defined quality metrics and addresses the issues that impact the quality of the deliverable from the engineers.Helps team members to set their objectives and prepare their competency improvement plan. Guides the team members by providing the appropriate opportunities to achieve their objectives and improve competencies to help them grow in their career.Closely observes the performance of the engineers on both the deliverable and competencies. Provides the appropriate feedback (both the appreciations & focus areas) in a timely manner as part of the performance appraisal process.What you need to succeed:People manager or leadership experience already leading a team, or a technical lead or scrum master role.Must have hands-on experience in developing enterprise grade UI software with considerations of scale, security and manageability.Working knowledge in full-stack UI technology like HTML5, CSS, React, Node.js and proficient in UX design.Knowledge of GIT, Jenkins, Webpack, Cypress, SeleniumCustomer oriented approach ability to work with customer and solve their issues. Ability to demo products and lead a discussion with customersStrong communication skills to oversee personnel and foster collaboration with other organizational departments. Good written and communication skills in English.Outstanding technological orientation - ability to learn, analyze and troubleshoot various technologies.Must enjoy working in an agile development environment, where the measure of success is the swift and frequent delivery of useful software.

What the role offers:Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools.Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Ability to write good clean code on a day-to-day basis and actively participates in Code reviews.Should be open to work across technologies as a full stack developer. Facilitate and manage all ART ceremonies including PI Planning, System Demo, Iteration Review, and Backlog Refinement, ensuring alignment across teams and stakeholders. Collaborate with Product Managers to maintain a healthy program backlog, prioritize features, and ensure clear understanding of work items. Coordinate dependencies between Agile teams within the ART, resolve conflicts, and promote collaboration to achieve program objectives. Enforce SAFe principles and practices, ensuring teams adhere to established guidelines and escalate issues where necessary. Track key performance indicators (KPIs) related to program delivery, identify improvement areas, and report progress to stakeholders. Collaborate with Product Owners, System Architects, and other program stakeholders to align on goals and ensure successful program execution. Foster open communication across the ART, ensuring all stakeholders are informed about program status and potential risks. Provides guidance and mentoring to less- experienced staff members.What you need to succeed:Strong experience in Java development (Java 8+), with a deep understanding of frameworks such as Spring Boot, Hibernate, or Java EE.Expertise in designing and building microservices-based architectures.Strong knowledge of HTML, CSS, JavaScript is a must. Knowledge of UI frameworks like Angular/React is desirable.Strong knowledge of REST APIs, Spring, Spring boot, Hibernate etc.Experience working with RDBMS Databases such as PostgreSQL, Oracle or MSSQL Server with good SQL knowledge.Strong knowledge of DevOps process and tools, continues integration and delivery.Experience in working with version control and build tools like GitLab, GIT, Maven, and Jenkins, GitLab CI.Deep understanding of Agile principles and practices, particularly within the SAFe framework Strong leadership and facilitation skills to guide teams through complex program initiatives Excellent communication and collaboration abilities to manage cross-functional teams Problem-solving and decision-making skills to address challenges during program execution Technical knowledge to understand the system architecture and dependencies within the ART Proven experience in managing large-scale Agile projects

YOUR IMPACTSr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.WHAT THE ROLE OFFERS:Assisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.Incident management in adherence to the defined processes.Documenting interactions with internal & external stakeholders using the CRM tool.Collaborating with other teams while adhering to SLOs and KPIs.Advanced troubleshooting on escalated cases.Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Collaborating with various stakeholders to act as a trusted customer advocate.Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.WHAT YOU NEED TO SUCCEED5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or Bachelor's degree preferred.Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.Excellent understanding of application lifecycle management (Software development lifecycle).Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.Familiarity with security concepts and practices such as server hardening, encryption and SSL.

The Senior Technical Support Specialist will be responsible for making our customers wildly successful by providing -to-end technical support experience of the highest quality on our products and providing support and guidance to the Technical Support Specialists. Our Senior Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the worlds top Fortune 500 companies. As a Senior Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. Our strong team-based environment ensures that if you get stuck or need help, you will always feel supported and in-turn, you will provide support to others.What the role offers:Assisting customers with complex, technical support enquiries via chat, phone and email.Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues.Working with customers who have our solutions on premise and in the cloud.Written and verbal communication and able to use them to represent our organization with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls.Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations.Properly escalating cases to the appropriate teams as needed based on issue complexity, progress and process documentation. Work closely with these teams to identify new trend/resolutions. Positively promoting Knowledge Centred Services and assisting in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes, but is not limited to, documenting new issues and solutions, editing existing content for clarity, and removing content that is no longer relevant. Continued use, and encouraging others use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer issues. Remaining current on internal alerts, training and process changes that are designed to prepare you for the evolving requirements of the role. Acting as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary.Familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity.You can serve as an escalation point and mentor to your team for more complex issues.Being flexible with your working hours to allow us to provide on-call / outside business support hours as, and when, needed.Maintaining excellent communications with others in support and managementRepresenting the company as a technical expert with customers, sharing knowledge in area of expertise and being recognized as an expert in your field.What you need to Succeed:You enjoy learning about new technologies and teaching others about themThe ability to interact with people and be able to adjust your communication style based on their individual needs You are passionate about resolving customer issues and helping to proactively resolve issues for future customers A quick learner who, understands the need for and, follows process and acts as a role-model for others in the teamYou will not be satisfied until you are an expert in what you do A strong focus on continuous improvement and career progression Demonstrated strong analytical and critical thinking skills Strong verbal and written communication skills 5+ years experience in a technical support and customer centric environment A Science, Technology, Engineering, or Mechanics University or Bachelor's degree preferred.Extensive knowledge of either Windows and/or Linux/UNIX Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Proven experience working in a fluid environment that is ever growing and changing.

OpenText Application Lifecycle Management (ALM) empowers organizations to manage the core application lifecycle, from requirements through deployment, granting application teams the crucial visibility and collaboration needed for predictable, repeatable, and adaptable delivery of modern applications.What The Role OffersGood hands-on technical skills in Java full stack development using Spring Boot, REST API development, Database Systems & UI Technologies like ReactJSProfound database knowledge, Oracle and PostgreSQL. Experience with PL-SQL is a strong advantage.Lead the design, development, DevOps and project activities such as planning, daily stand-ups and retrospectives and collaborate with stakeholders to drive project goalsBuild, lead, and mentor high performing software development teams.Highly motivated and ability to own independently in a fast-paced Agile development environment.Maintain a current understanding of industry and technology trends.Be part of organization-wide initiatives and drive the changeWhat You Need to SucceedMinimum BE CS or equivalent experience6+ years of Java full-stack application development experience using Spring Boot, REST API development, Database Systems & UI Technologies like React, Angular, Vuejs etcKnowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live operationsExperience on Cloud (Ex AWS), DevOps, Kubernetes etc is an advantage.Experience partnering with product and program management teamsAgile project management training and experience is an added advantage.Excellent communication and time management skillsExperience in communicating with other technical teams, and senior leadership to collect requirements, describe software product features and technical designs.

The OpenText Vertica provides a state-of-the-art Big Data Analytics platform that handles petabytes of data. It is a commercially successful, high performance, distributed database. Every industry is finding ways to benefit from data analytics. We continue to engineer our product to be flexible so that it supports all of them. Vertica is a recognized leader in analytics powering some of the worlds most data driven organizations like Uber, Wayfair, Intuit, Cerner, and more. Our columnar, MPP, distributed database delivers unprecedented speed, petabyte scale, with analytics and machine learning functions built into the core.You are great at:Produce high quality code according to design specifications.Analyze, troubleshoot, and fix highly complex code defects.Propose creative solutions or alternatives balancing risk, complexity, and effort to meet requirements.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Participate in the software development process from design to release in an Agile Development Framework.What it Takes:Bachelors degree in Computer Science or related field8+ years of product development experience.Strong programming experience on Go or Python.Extensive knowledge on AWS platform and its services like Storage, EKS, Network and deployment.Excellent knowledge of Webservices and underlying architecture.Strong design principles knowledge and their application.Fundamentally good programming and debugging skills.Strong hands-on experience with building enterprise applicationsGood experience in Server and Client-side technologiesContribute to the continual improvement of our agile development processesMaintain up-to-date documentation on processes and code.Experience working with groups of people across several geographiesExcellent communication and time management skills

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java script

What the role offers:Design and implement static analysis algorithms based on recent relevant computer science research and literature.Develop new analysis features and add support for new languages and language features.Apply recent research developments from computer science literature where we can benefit from upgrading our algorithms and program representations.Write specifications for features as they are implemented.Analyse the quality of security finding results and product performance characteristics.Maintain the Fortify Static Code Analyzer code base using good software engineering practices.Collaborate with a project team of other software engineers, security researchers, and quality engineers, to develop reliable, cost-effective, and high-quality solutions.What you need to Succeed:Master's degree or Ph.D. (preferred) in Computer Science or equivalent, with emphasis on programming languages, static program analysis, compilers, or software security. 8+ years of solid enterprise C/C++/Java backend engineering skillsExcellent written and verbal communication skills; Ability to effectively communicate design proposals and specifications. Qualified candidates have prior expertise in or knowledge of one or more of the following areas:Background in knowledge of compiler internals, static code analysis algorithms (abstract interpretation, dataflow, higher order analysis, buffer analysis, shape analysis, separation logic, context-insensitive incremental analysis).Background in Compiler construction (frontends, IR, type inference, program transformations) in one or more programming languagesBackground in the software security domain Desirable skills:Programming skills in additional coding languages and frameworks and desire to learn new programming languagesCompiler tools (LLVM, MLIR, Rust HIR/MIR, Eclipse JDT, etc.)Experience with software systems running on multiple platform types.Strong analytical and problem-solving skills.Familiarity with agile development methodologiesOne last thing:You are persistent and inquisitive. You have to understand why things are happening the way they are.You are determined to understand cyber attack techniques at a very detailed level.You are a self-starter who is able to work with minimal management, however have strong collaboration and interpersonal skills to work together with several other professionals from other information security fields.Youre a creative thinker who wants to answer the question, Why?Your workstation is a pyramid of monitors that you can't take your eyes off of at the risk of missing something.You have a desire to learn new technologies.Your sense of humor, passion and enthusiasm shines through in everything you do.

Your Impact:OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We are committed to being the best place to work for more than 24,000 employees in over 180 locations. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about directing people towards a better way to work, then let OpenText enable your digital world career. Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText. We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast and looking for talented candidates around the globe.Are you ready to grow with us?What the role offers:Design, develop, troubleshoot and debug software programs for software enhancements and new products.Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools.Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Ability to write good clean code on a day-to-day basis and actively participates in Code reviews. Should be open to work across technologies as a full stack developer. Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.Represents the software systems engineering team for all phases of larger and more-complex development projects.Provides guidance and mentoring to less- experienced staff members.What you need to succeed:Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.Typically, 3-5 years of experienceStrong experience in Java development (Java 8+), with proficiency in frameworks like Spring Boot or Java EE. Should have good hands-on experience in designing and writing modular object-oriented code.Good knowledge of HTML, CSS, JavaScript is a must. Knowledge of UI frameworks like Angular or React is desirable.Good knowledge of REST APIs, Spring, Spring boot, Hibernate.Excellent analytical, troubleshooting and problem-solving skills. Ability to demonstrate effective teamwork both within the immediate team and across teams.Experience working with RDBMS Databases such as Oracle, MSSQL Server, PostgreSQL or MySQLExperience in working with version control and build tools like GIT, GitLab, Maven and Jenkins, GitLab CI.Desirable Skills:Hands-on experience working with Docker and Kubernetes for container orchestration and deployment.Microservices designing.Knowledge of Python, Golang etc.Knowledge of Cloud Computing and SaaS model. Experience in working with event-driven architectures and messaging systems (e.g., Kafka, RabbitMQ).Experience working in public cloud technologies - (AWS, Azure or GCP is preferred).Familiar with Agile framework/SCRUM development methodologies.

Your ImpactFortify offers a comprehensive portfolio of application security solutions with the flexibility of testing on-premise and on-demand to cover the entire software development lifecycle. Over 80% of security breaches exploit application vulnerabilities, and at Fortify, you will be at the forefront of one of the fastest-growing segments in the security market. Fortify Static Code Analyzer: https://software.microfocus.com/en-us/products/static-code-analysis-sast/overview Join our experts and help us expand our security team! A typical day in your life in this roleWhat the role offers:Design and implement static analysis algorithms based on recent relevant computer science research and literature.Develop new analysis features and add support for new languages and language features.Apply recent research developments from computer science literature where we can benefit from upgrading our algorithms and program representations.Write specifications for features as they are implemented.Analyse the quality of security finding results and product performance characteristics.Maintain the Fortify Static Code Analyzer code base using good software engineering practices.Collaborate with a project team of other software engineers, security researchers, and quality engineers, to develop reliable, cost-effective, and high-quality solutions. Education and Experience RequiredWhat you need to Succeed:Master's degree or Ph.D. (preferred) in Computer Science or equivalent, with emphasis on programming languages, static program analysis, compilers, or software security. 12+ years of solid enterprise Java backend engineering skillsExcellent written and verbal communication skills; Ability to effectively communicate design proposals and specifications.Qualified candidates have prior expertise in or knowledge of one or more of the following areas:Background in knowledge of compiler internals, static code analysis algorithms (abstract interpretation, dataflow, higher order analysis, buffer analysis, shape analysis, separation logic, context-insensitive incremental analysis).Background in Compiler construction (frontends, IR, type inference, program transformations) in one or more programming languagesBackground in the software security domain Desirable skills:Programming skills in additional coding languages and frameworks and desire to learn new programming languagesCompiler tools (LLVM, MLIR, Rust HIR/MIR, Eclipse JDT, etc.)Experience with software systems running on multiple platform types.Strong analytical and problem-solving skills.Familiarity with agile development methodologiesOne last thing:You are persistent and inquisitive. You have to understand why things are happening the way they are.You are determined to understand cyber attack techniques at a very detailed level.You are a self-starter who is able to work with minimal management, however have strong collaboration and interpersonal skills to work together with several other professionals from other information security fields.Youre a creative thinker who wants to answer the question, Why?Your workstation is a pyramid of monitors that you can't take your eyes off of at the risk of missing something.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java scriptIdentity Management, Access Management, Data Security, Application Security SIEM applications.Experience on Cloud technologies AWS, AzureFamiliarity with containerization tools like Docker or KubernetesExperience in Docker/Kubernetes is a plus.

YOUR IMPACTAs Sr Software Engineer at Opentext with in the Opentext Cloud Platform organization, you will get the opportunity to build and drive the Enterprise Information Management Services and SaaS applications management platform.What The Role OffersBuilding a high-quality, clean, scalable and reusable code by enforcing best practices and processes.Work with the product owners and architect to understand the requirements and architecture.Own your code from design, implementation, test automation and delivery of high-quality product.Contribute to the design and implementation of new products and features to existing products.Good understanding distributed architecture, scaling and HA.Play a constructive role within a geographical dispersed team.What You Need To SucceedMust have at least 6 years experience with Java and Spring bootMust have experience working with Kafka and Elastic searchExperience with any of the modern UI frameworks like Angular, React.Strong understanding of SSO, OAuth2 and spring security.Analytical and design skills.Good understanding of agile, scrum, CI, CD, BDD and DevOps.Should be able to quickly learn and adapt to a fast-paced environment.Should have excellent communication & comprehension skill.

YOUR IMPACTOpenText ValueEdge is a cloud-based value stream management (VSM) and DevOps platform. Adopt at your own pace with a modular platform that covers your entire digital value stream from planning, testing, delivering, and running your applications. ValueEdge is a robust application that leverages AI-powered functionality across the board.We are on the lookout for an experienced Senior Software Engineer or Architect with a demonstrable track record in developing robust, maintainable, and scalable technology solutions. The role involves leading the architectural design across various products, ensuring technical excellence, and promoting best practices within the engineering team.What The Role OffersThorough assessment and analysis of system requirements, ensuring comprehensive coverage and anticipation of business and user implications.Guiding the translation of requirements into actionable development plans, with accurate estimations and detailed task divisions.Leading and mentoring agile teams through the intricacies of the software development life cycle with a focus on delivering exceptional quality.Collaborating effectively with geographically dispersed teams, ensuring seamless communication and integration of development efforts.What You Need To SucceedA Bachelors or Masters degree in Computer Science, Information Systems, or a comparable field.A minimum of 10 years experience in software engineering, with a history of successful project deliveries.Strong analytical skills and the ability to tackle problems methodically, paired with excellent system design and coding capabilities.Extensive knowledge and hands-on experience in Java, JavaScript, and TypeScript, including familiarity with UI Frameworks such as React and Angular.In-depth experience with Spring Boot and microservices architecture.Proficiency in SQL, database design, and data modeling with practical knowledge of Elasticsearch.Solid skills in version control with Git.Experience in test-driven development using testing frameworks such as JUnit and Selenium.

Your Impact:We are OpenText-Fortify and we specialize in Enterprise Application Security. Our product helps you manage, measure and integrate security for the entire software lifecycle.What the role offers:Design and implement infrastructure-as-code deployments of Fortify/Fortify on Demand components in AWS and/or GCP architectures.Develop tools and components that better integrate our application code with the various cloud stacks.Sharpen your cloud engineering skills using a variety of programming languages, infrastructure as code, and other cloud technologies.Work across and in conjunction with several project teams of software engineers, testers, and security researchers, to develop reliable, cost effective and high-quality solutions for the public/private cloud.Collaborate and communicate with management and development partners regarding software systems design status, project progress, and issue resolution.Additional responsibilities are Customer Product Engineering - Handling customer escalations Role. Where, its more of working withTechnical SupportUnderstanding the problem in customer environmentReproducing in local environmentDebugging and Troubleshooting skills and techniquesStakeholder communication and Customer EngagementProviding hotfixes/patchesSuggesting workaroundsIdentifying the environment specific issues and suggesting solutionsWorking with Engineering in case of a product problem and making them understand the bottleneck areaWhat you need to succeed:At least 3 to 5 years software development experience in one of the following languages: C#/.NET, Golang, Java, Python2+ years of experience in designing, developing, implementing, and testing cloud solutions on one of the following: AWS, Azure, or GCPConceptual understanding of networking, network routing and network infrastructureExperience in dealing with security practices in hyper-scalers.2+ years of experience utilizing standard DevOps tools such as Packer, Helm, Terraform, Terragrunt, TerratestDemonstratable experience on handling Customer Escalations and amicable handling of critical situations L2/L3 SupportTroubleshooting, DebuggingBreaking down the problemsSuggesting WorkaroundsQuickly build product understandingStrong understanding of microservice design, containerization, Kubernetes, and scalingScripting experience in Python, Linux shell (bash preferred), and PowerShell.Experience with at least one or more industry-standard SQL implementations (e.g. MS-SQL, PostgreSQL, MySQL)Able to communicate clearly and effectively in both written and spoken English.

Your ImpactThe OpenText Vertica provides a state-of-the-art Big Data Analytics platform that handles petabytes of data. It is a commercially successful, high performance, distributed database. Every industry is finding ways to benefit from data analytics. We continue to engineer our product to be flexible so that it supports all of them. Vertica is a recognized leader in analytics powering some of the worlds most data driven organizations like Uber, Wayfair, Intuit, Cerner, and more. Our columnar, MPP, distributed database delivers unprecedented speed, petabyte scale, with analytics and machine learning functions built into the core.You are great atProduce high quality code according to design specifications.Detailed technical design of highly complex software components.Analyse, troubleshoot, and fix highly complex code defects.Propose creative solutions or alternatives balancing risk, complexity, and effort to meet requirements.Lead software design/code reviews to ensure quality and adherence to company standards.Mentor other team members.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Participate in the software development process from design to release in an Agile Development Framework.What it takesBachelors degree in computer science or related field5 - 7 years of product development experienceStrong proficiency in C++Good knowledge of working with any database and SQL.Thorough knowledge of the standard library, STL containers, and algorithms.Good understanding of memory management.Good understanding of Linux based OS and application development for the same.Hands on experience on multithreading.Strong knowledge on building distributed applications.AWS and Kubernetes knowledge will be an advantage.Good collaboration skills to work with other developers and testers.Ability to work in agile team using pull organization.Have good interpersonal and communication skills.Hardworking individual with a strong work ethic and excellent interpersonal skills.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java scriptIdentity Management, Access Management, Data Security, Application Security SIEM applications.Experience on Cloud technologies AWS, AzureFamiliarity with containerization tools like Docker or KubernetesExperience in Docker/Kubernetes is a plus.

OpenText Application Lifecycle Management (ALM) empowers organizations to manage the core application lifecycle, from requirements through deployment, granting application teams the crucial visibility and collaboration needed for predictable, repeatable, and adaptable delivery of modern applications.What The Role OffersGood hands-on technical skills in Java full stack development using Spring Boot, REST API development, Database Systems & UI Technologies like ReactJSProfound database knowledge, Oracle and PostgreSQL. Experience with PL-SQL is a strong advantage.Lead the design, development, DevOps and project activities such as planning, daily stand-ups and retrospectives and collaborate with stakeholders to drive project goalsBuild, lead, and mentor high performing software development teams.Highly motivated and ability to own independently in a fast-paced Agile development environment.Maintain a current understanding of industry and technology trends.Be part of organization-wide initiatives and drive the changeWhat You Need To SucceedMinimum BE CS or equivalent experience6+ years of Java full-stack application development experience using Spring Boot, REST API development, Database Systems & UI Technologies like React, Angular, Vuejs etcKnowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live operationsExperience on Cloud (Ex AWS), DevOps, Kubernetes etc is an advantage.Experience partnering with product and program management teamsAgile project management training and experience is an added advantage.Excellent communication and time management skillsExperience in communicating with other technical teams, and senior leadership to collect requirements, describe software product features and technical designs.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java script

Your Impact:You will have to design and develop new product capabilities by working with the System Architect and a team of Engineers and other architects.You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices. You will work under general guidance with progress reviewed on a regular basis. You will also be involved in handling customer incidents (CPE), understanding customer use cases, designing & implementing, and troubleshooting and debugging of software programs. What the role offers:Writing design docs and specifications for the features and align with stakeholders.Leading the design discussions and meetings with all stake holders.Produce high quality code according to design specifications.Software design/coding for a functional requirement, ensure quality and adherence to company standards.Utilize analytical skills to troubleshoot and fix complex code defects.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Participate in the software development process from design to release in an Agile Development Framework.Design enhancements, updates, and programming changes for portions and subsystems of the softwareAnalyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Current Product Engineering (CPE) based on customer submitted incidents. Experience in troubleshooting and providing solutions for customer issues in a complex environment.Drive innovation and integration of new technologies in the R&D organization.Excellent team player and focus on collaboration activities. Ability to take up other duties as assigned.Provide guidance and mentoring to less-experienced team members.What you need to succeed:Bachelor's or Master's engineering degree in Computer Science, Information Systems, or equivalent from premier institutes.5 - 8+ years of overall software development experience, with at least 2+ recent years of experience in developing Micro services using Java, spring and deploying them on a large-scale environment.Web based platform/application development.Fundamentally good programming and debugging skillsExtensive working experience with designing and developing Micro services running on a large-scale environment.Expertise in Python and Core Java programming skillsProficiency in Docker/Container technologies, Kubernetes, HelmWorking knowledge on Virtualization technologiesKnowledge on Shell Scripting, HTML, CSS, JavaScript, XML, JSON and processing them programmatically.Experience in integrating solutions with SSO using different User Authentication technologies like LDAP, Kerberos etcUser or Administration knowledge on Linux Operating SystemDatabase user level Knowledge, preferably PostgreSQL, Vertica and Oracle DB.Should be capable of writing and debugging complex SQL queries. Exposure to Cloud technologies usage and deployments would be good (AWS, GCP, Azure etc.)Working experience in Agile environment or Scaled Agile (SAFe)Strong Knowledge on Object oriented design and Data Structures.Ability to work independently in a cross functional distributed team culture with focus on teamwork.Experience of technically mentoring and guiding the team.Strong Communication, analytical and problem-solving skills.Understanding on CI-CD/build tools like GIT, Maven, Gradle, Jenkins Knowledge and experience in IT Operations Management Domain.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TCP/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java scriptIdentity Management, Access Management, Data Security, Application Security SIEM applications.Experience on Cloud technologies AWS, AzureFamiliarity with containerization tools like Docker or KubernetesExperience in Docker/Kubernetes is a plus.

YOUR IMPACT:OpenText is looking for Senior Test Automation / Quality Assurance Engineer to join our Quality Assurance Team. The ideal candidate will help us build a culture that believes everybody owns quality and that our customers and partners come first. Were looking for someone with a passion for leveraging test automation to deliver high-quality solutions to market. As a hands-on developer, coach, and evangelist, the candidate will influence and guide agile development teams toward quality engineering within a DevOps culture.WHAT THE ROLE OFFERS:Complete code reviews of test automation across levels of the test pyramid: e.g. unit tests, browser/UI tests, integration/API tests Work alongside Product Owners, Developers, and fellow QA team members to plan test automation and architectural evolution for new and existing products Apply and enhance understanding of practices of risk-driven exploratory testing Evaluate and inform automation solutions for current manual testing suites Collaborate with the development team to architect and develop automation testing practices, tools, and solutions Create and maintain automated regression, smoke, and feature-focused test suites in various programming languages.Define test plans and create test scenarios and cases for web services, user interfaces, and back-end systems Create and maintain test data for use with automated and manual testing Create and organize test documentation to provide audit and traceability reporting Troubleshoot and analyze test failures and drive resolutions WHAT YOU NEED TO SUCCEED:5+ years of experience as a Manual QA Engineer and SDET4+ years of experience with static analysis, white box testing and/or debugging in a C# or Java environmentStrong Object-Oriented design skills is desiredStrong ability to pick up new products, develop test plans, measure test coverage based on automationProficiency in developing stable and maintainable automation frameworks and test data management systems in a shared environment An understanding of how test automation fits into an automated deployment pipeline (quality gates, CI/CD, deployment verification, etc.) Experience using Selenium, JMeter, BlazeMeter, Postman or comparable testing tools. Proficiency in Python based test frameworks like Pytest, Robot, Behave, etc.Proficiency in Java or .NET-based test frameworks such as TestNG, JUnit/xUnit, Selenium, etc. Basic competency with Git source control A clear understanding of Agile/XP methodologies.

Your Impact:The Fortify Aviator team is building a suite of tools to help our clients leverage artificial intelligence and machine learning to review, audit, and resolve vulnerabilities. You will be Senior Software Engineer on the team and you will contribute to projects that aid in building these tools. You will work with bright, motivated teammates to implement solutions to some of the toughest code analysis problems in the industry. Join our experts and help us expand our security team!What the role offers:Analyze, design, program, debug, and modify software enhancements and/or new products used in local, networked, or Internet- related computer programs, primarily for end users.Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications.Completes documentation and procedures for installation and maintenance.May interact with users to define system requirements and/or necessary modifications.Develops product architectures and methodologies for software applications design and development across multiple platforms and organizations within the Global Business Unit.Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value; creates plans for integration and update into architecture.Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups.Provides guidance and mentoring to less-experienced staff members to set an example of software applications design and development innovation and excellence.What you need to succeed:Bachelor's or Masters degree in computer science, Information Systems, or equivalent.At least 8+ years of experience in software developmentStrong knowledge of the Java languageAbility to learn rapidly in the quickly evolving technical landscape of artificial intelligence (AI) and large language models (LLM) Collaborative and can be productive with loosely defined requirements.Knowledge and understanding of Docker, Kubernetes, Helm, microservices.Knowledge and understanding of GitExcellent analytical and problem-solving skills.Experience in overall architecture of software applications for products and solutions.Designing and integrating software applications running on multiple platform types into overall architecture.Knowledge and experience of Agile development practices and working in global team environmentExcellent written and verbal communication skillsAbility to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.Knowledge and understanding of SQL databases (Postgres preferred), queries.Strong understanding of static and dynamic application security testing (SAST & DAST), the evidence it gathers, why users are interested in this evidence and how they use it to evaluate the security of their products.Prior experience leveraging LLMs to enhance a software application and getting results in a performant way, preferred but not a requirement.Evaluating and selecting tools and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.History of innovation with multiple patents or deployed solutions in the field of software design, preferred but not a requirement.Experience with PostgresKnowledge and understanding of Secure coding practices.

Your Impact:OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We are committed to being the best place to work for more than 24,000 employees in over 180 locations. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about directing people towards a better way to work, then let OpenText enable your digital world career. Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText. We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast and looking for talented candidates around the globe. Are you ready to grow with us?.What the role offers:Design, develop, troubleshoot and debug software programs for software enhancements and new products.Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools.Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Ability to write good clean code on a day-to-day basis and actively participates in Code reviews. Should be open to work across technologies as a full stack developer. Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.Represents the software systems engineering team for all phases of larger and more-complex development projects.Provides guidance and mentoring to less- experienced staff members.What you need to succeed:Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.Typically, 3-5 years of experienceStrong experience in Java development (Java 8+), with proficiency in frameworks like Spring Boot or Java EE. Should have good hands-on experience in designing and writing modular object-oriented code.Good knowledge of HTML, CSS, JavaScript is a must. Knowledge of UI frameworks like Angular or React is desirable.Good knowledge of REST APIs, Spring, Spring boot, Hibernate.Excellent analytical, troubleshooting and problem-solving skills. Ability to demonstrate effective teamwork both within the immediate team and across teams.Experience working with RDBMS Databases such as Oracle, MSSQL Server, PostgreSQL or MySQLExperience in working with version control and build tools like GIT, GitLab, Maven and Jenkins, GitLab CI.

Your Impact:You will have to design and develop new product capabilities by working with the System Architect and a team of Engineers and other architects.You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices. You will work under general guidance with progress reviewed on a regular basis. You will also be involved in handling customer incidents (CPE), understanding customer use cases, designing & implementing, and troubleshooting and debugging of software programs. What the role offers:Produce high quality code according to design specifications.Software design/coding for a functional requirement, ensure quality and adherence to company standards.Utilize analytical skills to troubleshoot and fix complex code defects.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Participate in the software development process from design to release in an Agile Development Framework.Design enhancements, updates, and programming changes for portions and subsystems of the softwareAnalyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Current Product Engineering (CPE) based on customer submitted incidents. Experience in troubleshooting and providing solutions for customer issues in a complex environment.Excellent team player and focus on collaboration activities. Ability to take up other duties as assigned.Provide guidance and mentoring to less-experienced team members.What you need to succeed:Bachelor's or Master's engineering degree in Computer Science, Information Systems, or equivalent from premier institutes.3-5 years of overall software development experience, with at least 2+ recent years of experience in developing python applications on a large-scale environment.Fundamentally good programming and debugging skillsWorking knowledge in Python and Core Java Programming skillsWorking knowledge in Docker/Container technologies, Kubernetes, HelmKnowledge on XML, JSON and processing them programmatically.User or Administration knowledge on Linux Operating SystemDatabase user level Knowledge, preferably PostgreSQL, Vertica and Oracle DB.Should be capable of writing and debugging SQL queries. Exposure to Cloud technologies usage and deployments would be good (AWS, GCP, Azure etc.)Working experience in Agile environment or Scaled Agile (SAFe)Strong Knowledge on Object oriented design and Data Structures.Ability to work independently in a cross functional distributed team culture with focus on teamwork.Experience of technically mentoring and guiding junior engineersStrong Communication, analytical and problem-solving skills.Understanding on CI-CD/build tools like GIT, Maven, Gradle, Jenkins Knowledge and experience in IT Operations Management Domain.

Your Impact:Resource will be responsible for Level 2 Operations & Maintenance activities of Fault Management System (FMS) including OpsB. What the Role Offers:Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java, Perl scripting, Shell scripting etc.Should have very good knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security w.r.t OpsB, APM, SIS on Telco domain. Should understand complete Incident lifecycle till the closure of IncidentShould be well aware of various correlation techniques and able to build based on customer environmentShould have end to end knowledge of OpsB, APM, SIS and it's integrations with other OT/MF toolsShould have knowledge of automation domainShould have knowledge of monitoring domain with agent based and agentless monitoringShould have knowledge in end user transaction, real user transaction, monitoring domainShould have expertise in working on Linux/Unix environmentShould have expertise in reviewing and managing reportsShould have knowledge on databases including Oracle/Postgre databaseShould have detailed knowledge on TCP, SNMP protocols.Should have OpsB, APM, SIS system performance improvement skillsShould be able integrate new devices, applications to OpsB, APM and SISWhat you need to Succeed:Resource will be responsible for Level 3 management of Fault Management System (FMS) including OpsB, APM, SIS.This includes all Operations & Maintenance activities as well as adding new enhancements.L3 resource will act as service owner for OpsB, APM, SIS system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the OpsB, APM, SIS system. L3 resource will also coordinate with application leads of other .

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:You will have to design and develop new product capabilities by working with the System Architect and a team of Engineers and other architects. You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices. You will work under general guidance with progress reviewed on a regular basis. You will also be involved in handling customer incidents (CPE), understanding customer use cases, designing & implementing, and troubleshooting and debugging of software programs. What the role offers:Produce high quality code according to design specifications.Software design/coding for a functional requirement, ensure quality and adherence to company standards.Utilize analytical skills to troubleshoot and fix complex code defects.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Participate in the software development process from design to release in an Agile Development Framework.Design enhancements, updates, and programming changes for portions and subsystems of the softwareAnalyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Current Product Engineering (CPE) based on customer submitted incidents. Experience in troubleshooting and providing solutions for customer issues in a complex environment.Excellent team player and focus on collaboration activities. Ability to take up other duties as assigned.Provide guidance and mentoring to less-experienced team members.What you need to succeed:Bachelor's or Master's engineering degree in Computer Science, Information Systems, or equivalent from premier institutes.3-5 years of overall software development experience, with at least 2+ recent years of experience in developing python applications on a large-scale environment.Fundamentally good programming and debugging skillsWorking knowledge in Python and Core Java Programming skillsWorking knowledge in Docker/Container technologies, Kubernetes, HelmWorking knowledge on Virtualization technologiesKnowledge on XML, JSON and processing them programmatically.User or Administration knowledge on Linux Operating SystemDatabase user level Knowledge, preferably PostgreSQL, Vertica and Oracle DB.Should be capable of writing and debugging SQL queries.Exposure to Cloud technologies usage and deployments would be good (AWS, GCP, Azure etc.)Working experience in Agile environment or Scaled Agile (SAFe)Strong Knowledge on Object oriented design and Data Structures.Ability to work independently in a cross functional distributed team culture with focus on teamwork.Experience of technically mentoring and guiding junior engineersStrong Communication, analytical and problem-solving skills.Understanding on CI-CD/build tools like GIT, Maven, Gradle, JenkinsKnowledge and experience in IT Operations Management Domain.workplace.

Your Impact:We are seeking a talented and experienced Java Expert to join our team in Hyderabad, India, to work on OpenTexts Product. This role involves developing and enhancing our product solutions to meet the evolving needs of our global clients.What The Role Offers:Design, develop, and maintain features for the OpenText PPM product.Collaborate with cross-functional teams to ensure seamless integration and delivery of new functionalities.Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.Leadership qualities, provide technical guidance and mentorship to junior team members as the team grows.Troubleshoot and resolve complex technical issues.Ensure code quality and maintainability through code reviews and automated testing. What You Need to Succeed:Bachelors or Masters degree in Computer Science, EngineeringMinimum 8 years of technical experience in enterprise software development including at least 5 years of complicated Java framework development experience.Proven experience in software development, with a strong background in Java including networking, database, Swing and AppletsProven experience in Web Technologies (HTML, CSS, JavaScript, REST, SOAP)Excellent problem-solving and trouble shooting skills and attention to detail.Strong communication and teamwork abilities. Excellent English communication capabilities (verbal and writing).Profound database knowledge, Oracle and PostgreSQL. Experience with PL-SQL is a strong advantage. Strong architecture design skills.Experienced in software security.Experience with cloud technologies and SaaS solutions is a plus.Familiar with software development lifecycle methodologies, e.g. Scrum, Kanban, SAFe, etc., strong advantage.Experience in working with customers is a strong advantage

Your Impact:Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. Understands customer requirements, conducts detailed technical design, determines level of effort & implementation approach, performs installation, development & integration and prepares technical documentation. Key responsibility is to assist the project manager and other senior staff as part of consulting engagements to evaluate client needs, assess implementation options, propose appropriate solutions and ensure delivery quality. Capable of performing assigned tasks with minimal supervision. Provides assistance and guidance to junior staff members in solving technical implementation issues.What the role offers:Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all timesProvide expert advice on cloud architectures, best practices, and strategies for successful cloud deployment and migration projectsWork closely with sales and business development teams as a technical consultant, enhancing OpenTexts capacity to secure new business in cloud solutions.Support and report to engagement project manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning. Assist in the creation of proposals that address current and evolving client requirementsUnderstand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approachPerform installation, development, configuration, integration and testing activities. Collaborate with senior staff and the engagement project manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementationsPerform code reviews and periodic quality checks to ensure delivery quality is maintainedPrepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvementsProvide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvementsAcquire OPENTEXT Proven Certification in Documentum Content Management foundations, administration, programming, development What you need to succeed :12+years of experience .Bachelors in Engineering discipline (or) Bachelors in Science with Masters in Computer ApplicationsProven expertise in at least one major cloud platform (GCP, AWS, Azure) with a solid understanding of the others.Hands-on experience with Kubernetes and cloud architecture principles.Relevant certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Google Cloud Certified Architect, Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.Excellent grasp of the principles of Enterprise Content Management systems Desired experience in Documentum Content Server, DFS, DFC, BOF, DQLDesired experience in architecting an Enterprise Content Management solution, assisting customers with the proper sizing and scaling of the architecture and performing the installation and configuration of the solutionStrong background in designing and implementing cloud solutions, with a focus on migrations and deployments.Good understanding of ETL tools, writing migration plugins. Design migration projects from other Non-Documentum Platforms to Documentum platformProficiency with Database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup and high available structures.Proficient in programming using Core Java, JSP, Servlets, XML, JDBC or Microsoft .NET, C#, VB, ODBCStrong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teamsExcellent verbal and written communication skillsGood team and interpersonal skills workplace.

YOUR IMPACT:The ESM R&D team is seeking an Engineering manager, to join our Global R&D team to deliver innovative enterprise software solutions by working in a fast paced challenging and enriching environment. This is a high-growth business, and our solutions are used by enterprise class highly demanding customers across the globe. We are using a Microservices based architecture composed of multiple services running on Kubernetes using Docker Containers.The Engineering Manager, within Software Engineering R&D is responsible for setting direction and leadership to development teams, working on medium to large scale global projects. She/he will be responsible for Technical Direction to the teams, Project Management and People Management for driving the R&D functions. This position requires strong technical and people leadership, excellent communication, and hands-on product development skills. The candidate must have strong technical background, and proficient in motivating and leading the team, through vision, strategic positioning, and leadership characteristics. The candidate is expected to have worked closely with the Product and Program management teams in defining product roadmaps. Working exposure to diverse cross geo teams is important. The candidate must be highly energetic and passionate about delivery; define goals, objectives and measurements for the teams, track performance and show continuous improvement. The candidate will provide mentoring and coaching for the team to develop an iterative, continuous approach to feature delivery.We look for "The Startup Spark", a desire to create new things, dive in wherever there's aneed, eagerness to make an impact as an individual and the willingness to learn newthings. You must be self-motivated, innovative, and proactive.WHAT THE ROLE OFFERS:Guiding the team on technical and functional aspects of the project, being a technical hands-on Manager. Helps team achieve sprint/release goals while partnering with the Product Manager on overall business goals.Work with cross-functional teams to ensure plans & resources are coordinated, and project deliverables are well defined, scoped and achieved.Deliver assigned projects on time, budget and agreed quality standards.Drive the planning, daily stand-ups and result oriented retrospectives.Provide guidance, technical feedback and ensure release goal is achieved.Provide visibility to team impediments/risks and help eliminate them.Should be able to fill in, to address gaps in process / practices followed by the team / organization.As a leader you should be able to lead by example.Ensure Team development and career progression. WHAT YOU NEED TO SUCCEED:BE CS or equivalent experience, 12+ years of industry engineering experience, with at least 4 years in a management or project management position. Must have hands-on full stack development experience in systems level engineering with emphasis on application and communications architectures, data management, and low-level application infrastructure. Must have experience in development of Enterprise scale, mission-critical, highly available, systems-level applications using J2EE, React, Angular Kubernetes/containers, PostgreSQLExperience building and deploying production generative AI applicationsleveraging open source foundation models, prompt engineering, fine-tuning,Retrieval-Augmented Generation (RAG), and/or Generative AI frameworks(LangChain etc.).Exposure and knowledge to building Microservices based applications, hands-on in Cloud Native architecture, Kubernetes, AWS, Azure, GCP Cloud Environments, building RESTful Web Services will be an advantage. Proven track record of successful project/program management of mid to largesize projects/products.Prior working experience in product development companies, working on large Enterprise Scale applications would be essential.Agile project management experience is a must. Experience with SAFe is an advantage.Excellent communication and people leadership is mandatory.Ability to organize, plan and create a team environment where everyone in the team can perform at their best.Ability to serve as a technical leader and mentor at an architectural and coding level to the team.Should have good understanding and hands-on with tools related to CI-CD/DevOps.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offersAssisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.Incident management in adherence to the defined processes.Documenting interactions with internal & external stakeholders using the CRM tool.Collaborating with other teams while adhering to SLOs and KPIs.Advanced troubleshooting on escalated cases.Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Collaborating with various stakeholders to act as a trusted customer advocate.Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.What you need to succeed:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.Flexible for 24x7 rotational shifts.A Science /Technology Engineering or Bachelor's degree preferred.Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.Excellent understanding of application lifecycle management (Software development lifecycle).Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.Familiarity with security concepts and practices such as server hardening, encryption and SSL.

Your ImpactAs a Sr. Quality Assurance Engineer you will utilize superior knowledge and experience to perform QA activities on highly complex product architecture, design, systems analysis and other activities. You will also play a key role in the development of work teams by providing others with direction and leadership. You will also be involved in cross-team planning activities such as providing status updates and coordinating activitiesWhat The Role OffersDevelop and maintain test strategies and test cases while performing all testing activities including functional, integration and regression testingDesign/Develop/Maintain the Automation Framework. Also setup regular execution test-beds for continuous deliveryIdentify, isolate, regress and communicate bugs effectively and efficientlyEvaluate and communicate test coverage, *red flags- and anomalies to the Scrum team to aid in making the decision to certify releases.Work with a diverse set of enterprise applicationsPerform business/requirements analysis and identify requirements traceabilityHave expertise in Scrum and be able to help team members create automation strategies for new featuresWhat You Need To SucceedBachelors degree in software engineering, computer science or equivalent with 5+ years of experience with test-driven, behaviour-driven, or acceptance test-driven developmentsExperience in testing complex enterprise level applicationsExperience with open source automation frameworks such as JUnit, TestNG or RobotExperience on automation framework and tools like Selenium Black Box / Grey Box testing experience in testing product API (Java)Knowledge of bug tracking tools such as Bugzilla and/or JiraKnowledge of Java and Apache/Opens Source ProjectsSolid testing experience with SQL and database technologies (e.g., SQL Server, MySQL, Oracle)Experience testing software in both Unix, Linux, and Windows systemsGood understanding of performance and security aspects of software developmentExperience with SOA, Web Services and SOAP is desirablePrior experience in Search domain is a plus

Your Impact:We are seeking a highly skilled and experienced Lead Software Engineer to design, implement, and manage robust and scalable CI/CD pipelines using GitLab CI and other DevOps tools. The ideal candidate will have a deep understanding of infrastructure as code (IaC), cloud platforms (AWS, GCP, Azure), and automation techniques to streamline deployment and infrastructure management. This role requires expertise in Terraform, Ansible, Kubernetes, and Python to enhance operational efficiency and security.What the role offers:Define and lead the architectural vision for Helm-based installers and upgrade frameworks for Kubernetes applications.Design and optimize Helm charts to streamline installation, upgrades, and rollbacks.Establish best practices for Kubernetes-based deployments, scalability, and fault tolerance.Lead the evaluation and adoption of new tools and technologies in the Kubernetes ecosystem.Oversee security, compliance, and performance considerations in installation and upgrade processes.Provide technical leadership and mentorship to engineers in the Helm/Kubernetes domain.Troubleshoot and resolve complex deployment and upgrade issues.Stay up to date with emerging trends and advancements in Kubernetes, Helm, and cloud-native technologies.What you need to succeed:Bachelors or Masters degree in computer science, Information Technology, or a related field.6 to 9 years of experience in software engineering or DevOps/CD.Strong understanding on Cloud Platforms: AWS, Azure, GCP, OpenShiftProficiency in Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.Hands on experience with CICD pipelines, GitOps mythologies and automation framework.DevOps Tools: GitLab CI/CD, ArgoCD/FluxCD, Helm, Maven, NodeJs, JFrog Artifactory, SonarQubeDataBase: PostgresExperience in Monitoring C Logging tools like Prometheus, Grafana.Automation C Scripting: Shell Script, PythonDeep knowledge of security, networking, and performance optimization in Kubernetes environments.Strong problem-solving, leadership, and communication skills..

Your ImpactOpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.What The Role OffersAs a Lead Quality Assurance Engineeryou will utilize superior knowledge and experience to perform highly complex product installation, setup, testing , systems analysis, research, maintenance, troubleshooting and other testing and QA activities. You will also play a key role in the development of work teams by providing others with direction and leadership. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities.What You Need To SucceedDevelopment and execution of test plans and scriptsCollaboration with Development teams, managers, leads and Product managementDocumenting test results and test reportsUnderstanding of web servers/clusters and configuring and deploying web applications Sound Automation testing experience Ability to lead a small team of skilled testers, if requiredAn understanding of configuring Databases, web serversCreating and deploying VMWare/VMlogix/Vcloud virtual machinesWorking on Documentation requirements/reviewsJunits, shell/python scripting, selenium, RanorexSetting up infrastructure configurations (Web servers, app servers, DB servers, clusters)Collecting data for generating useful metrics and Utilizing metrics for improving plans, execution and trackingRisks management and collaborating with required stakeholders at leadership level on planning, risk mitigation/escalationTest case/plans management toolsLead and mentor other team members.Collaborate with Product Owner to plan and prioritize tasks for others to support the achievement of team objectives.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Scripting/build technologies Ant/maven etc.Bug tracking tools, workflowsExperience on UI Automation tools and build toolsExperience in Cloud platforms like AWS, GCP, Azure and technologies like Docker, Kubernetes and HelmUnderstanding of Web Applications.J2EE/.Net understanding and configurationWebPortal, web parts, widgets, java portlets configuration Windows Services, DCOM and registry configurationKnowledge of JScript and VBScript and Ant/mavenAccessibility / Section 508/web application securityExposure to multiple automation test tools. Bachelors degree in Computer Science or related discipline 8+ years of testing experience .

Your Impact:We are OpenText-Fortify and we specialize in Enterprise Application Security. Our product helps you manage, measure and integrate security for the entire software lifecycle.What the role offers:Develops product architectures and methodologies for software applications design and development across multiple platforms and organizations within the Global Business Unit.Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value; creates plans for integration and update into architecture.Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups.Provides guidance and mentoring to less-experienced staff members to set an example of software applications design and development innovation and excellence.What you need to succeed:Strong programming experience in JavaExperience/Knowledge of SAST/static code analysis algorithms/Application Security Domain Background in Code Analysis/Application Security/Compiler internals/construction in one or more programming languages is preferredBackground in the OWASP/software security domain is preferredDesign and implement static analysis algorithms based on recent relevant computer science research and literature. Develop new analysis features and add support for new languages and language features.