OpenText ITOM Engineer – NOC

OpenText ITOM / OBM Monitoring Engineer – NOC Operations | DIAN Technology Solutions

Experience: 2-4L1)

Key Skills: OpenText OBM/OMi, NNMi, SiteScope, APM, OBR, uCMDB, SMAX, Event Correlation, Alarm Management, RCA, Linux, SQL, Production Support

Locations: Bengaluru | Pune | Delhi | Jaipur | Lucknow | Kolkata | Udhampur | Chandimandir

Rotational Shift | Joining within 15–30 days

Education: Diploma / B.Tech

Key Responsibilities:

• Senior Systems & Operations Engineer responsible for advanced troubleshooting, cross-stack incident resolution, deep-dive Root Cause Analysis (RCA), custom correlation/policy configuration, and vendor escalation management across both OSS (HPE Stack) and Enterprise ITOM/APM (OpenText Stack), including Third-Party performance applications.
• Experience in OSS/Fault Management with hands-on knowledge and good understanding of Fault Management, Event Correlation, Alarm Management, Network Inventory and Service Provisioning.
• Leading P1/P2 major incident bridges, delivering formal RCA reports, authoring SOPs/MOPs for L1 execution, OEM vendor ticket tracking, and testing vendor patches/hotfixes.
• Proficiency in RHEL/Linux, SNMP, Syslog, TCP/IP, DNS, Oracle/SQL basics, REST/API, application monitoring and log analysis.
• Experience in 24×7 application health monitoring, incident handling, SOP/MOP execution and escalation management.
• Hands-on experience or good understanding with HPE OSS platforms (vTeMIP, FAS, UCA, UOC, ESP, TrueView, UTM) and OpenText (OT) platforms (SMAX, OBM, ODL, NNMi, NA, OO, APM, RUM, BPM, UD, CMDB), with high-level platform awareness across IBM Tivoli/Netcool, Netcracker, Nokia FlowOne, Oracle COSM/UIM/Field Service, Amdocs, Dynatrace, SolarWinds, BMC Helix, Splunk, ServiceNow (ITSM/CMDB/Discovery) and ManageEngine.

Skills Required:

OpenText ITOM Platforms: OBM / OMi, NNMi, SiteScope, APM, OBR, uCMDB, SMAX

Monitoring & Event Management: Infrastructure Monitoring, Application Monitoring, Network Monitoring, Fault & Event Management, Event Correlation, Alarm & Alert Management, Monitoring Policies, Threshold Tuning, Health Checks, Dashboard Configuration

Production Operations & NOC Support: Incident Management, Production Support, 24×7 Monitoring Operations, Incident Troubleshooting, Root Cause Analysis (RCA), SLA Monitoring & Compliance, Escalation Management, Platform Health Checks, Operational Reporting, Technical Documentation

Platform Administration & Maintenance: Monitoring Agent Configuration, Management Packs, Platform Maintenance, Upgrades, Migration Support, Configuration Changes, Testing & Production Validation, Patch Support

Oracle Enterprise Manager (OEM): Agent Installation, Patching, Application Upgrades, Integrations, Reporting, Troubleshooting, Maintenance

Systems & Databases: Linux, Windows, Oracle, SQL Server, Basic SQL

Scripting & Performance Tools: Shell / Bash Scripting, Python (Basic), VuGen

Pay: ₹200,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance

Application Question(s):

• which location do you prefer ? Bengaluru | Pune | Delhi | Jaipur | Lucknow | Kolkata | Udhampur | Chandimadir

Education:

• Diploma (Preferred)

Experience:

• OpenText ITOM: 2 years (Preferred)
• Monitoring & Event Management: 2 years (Preferred)
• Production Operations & NOC Support: 2 years (Preferred)
• Platform Administration & Maintenance: 2 years (Preferred)
• Systems & Databases:: 2 years (Preferred)
• Oracle Enterprise Manager (OEM):: 2 years (Preferred)

Work Location: In person