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Opening For Shift Lead Servicedesk at Noida Salary 45 k CTC

Aforeserve

4 - 9 years

3 - 5 Lacs

Delhi

Posted:1 week ago

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Job Description

Dear Candidate,

Please find required JD below

Location:Noida Sector 8

Salary: 45 k CTC

Required Experience: Minimum 4 years

JD:

  • Ensure that specific and measurable targets are developed for all IT services

  • Monitor and improve customer satisfaction with the quality of service delivered

  • Monitor service performance against SLAs

  • Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered

  • Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so

  • Review and revise underpinning agreements and service scope, Produce service reports

  • Should be flexible to work in rotational shifts

  • source Management /Roaster Management

Skills Required

service desk lead Service Desk Management Service Desk Salary Desk Management

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