Jr. CRM Executive
Job Title: Junior CRM Executive Location: Sector 98, Mohali, Punjab Department: Customer Relationship Management (CRM) Experience: 0 to 2 years Salary - 1.8LPA to 2.7LPA Qualification: Graduate (MBA preferred but not mandatory) Employment Type: Full-Time About the Company: One Group Developers is a leading real estate development company committed to delivering high-quality residential and commercial projects across North India. With a strong presence in Delhi-NCR, Rohtak, and Mohali, our mission is to create thoughtfully designed spaces that blend innovation, sustainability, and comfort. At One Group Developers, we believe in building more than just structures we build trust, value, and lasting relationships with our customers. Our team is driven by integrity, transparency, and a passion for excellence in everything we do. Job Summary: We are seeking a motivated and customer-focused Junior CRM Executive to join our team in Mohali. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing documentation, and ensuring a smooth post-sales experience. Key Responsibilities: * Maintain regular communication with customers regarding bookings, payments, and project updates * Manage customer data, documentation, and CRM software entries * Handle customer queries via calls, emails, and in-person visits * Coordinate with internal departments (Sales, Accounts, Projects) for timely updates * Assist in preparing allotment letters, demand letters, and possession-related documents * Schedule and follow up on site visits and meetings * Ensure customer satisfaction and build long-term relationships * Maintain accurate MIS reports and customer records Skills Required: * Excellent communication and interpersonal skills * Basic knowledge of real estate processes * Proficiency in MS Office (Excel, Word) and CRM tools * Good organizational and multitasking ability * Polite, patient, and customer-first attitude Preferred Qualifications: * Prior experience in real estate or a customer service role * Fluency in English, Hindi, and Punjabi (preferred)
