Role & responsibilities • Physically verify every order before packing and dispatch • Ensure correct batch number, expiry date, and quantity • Cross-check uploaded prescription with the order • Print and attach digitally signed prescriptions • Coordinate with the doctor/pharmacist if substitutions or issues arise • Maintain logs for all outbound orders and regulatory audits • Follow barcode scanning or WMS protocols (if implemented)
Role & responsibilities Handle both inbound & outbound calls and WhatsApp chats to guide customers through the right medication choices with empathy and clarity. Drive sales with trust by explaining Akidha’s value and closing orders, especially for chronic and recurring needs, without ever overselling. Build relationships, not just orders — be the voice people trust and ensure every conversation feels personal, not transactional. Stay organized by logging every interaction and updating records accurately in the CRM. Be a team player by sharing learnings, helping teammates, and improving processes as we scale together.
Role & responsibilities Oversee day-to-day warehouse operations, including inventory management, order processing, picking, packing, and dispatch. Maintain accurate and up-to-date inventory records and implement best practices for inventory optimization and waste reduction. Ensure compliance with pharmacy regulations and cold chain standards where applicable. Plan and implement warehouse layout and operational improvements for better efficiency. Lead and manage a team of warehouse staff, ensuring productivity, discipline, and adherence to safety protocols. Establish and monitor key warehouse metrics (accuracy, turnaround time, fill rate) and implement improvement initiatives. Coordinate with the procurement, customer support, and logistics teams to ensure seamless order fulfilment and delivery. Maintain equipment, facilities, and systems to ensure warehouse safety and efficiency. Identify bottlenecks and implement process improvements using lean practices and technology. Maintain accurate warehouse records for audits and compliance. Ensure timely returns and handle expired/damaged products per regulations and company policies.