Office Staff and Receptionist

Office Staff & Receptionist – Job Description

Job Title: Office Staff & Receptionist
Department: Administration / Front Office
Reports To: Principal / Administrative Officer

Job Summary

We are looking for a polite, professional, and well-organized Office Staff & Receptionist to manage front-office operations and provide administrative support. The candidate will be responsible for handling visitors, phone calls, emails, records, admissions enquiries, and routine office activities while maintaining a welcoming and professional environment.

Key Responsibilities

• Welcome and assist parents, students, visitors, staff, and guests professionally.
• Manage the school reception and front-office operations.
• Answer telephone calls and respond to general enquiries.
• Maintain visitor registers, appointment records, call logs, and office files.
• Handle incoming and outgoing emails, letters, notices, and correspondence.
• Assist parents and students with admission-related enquiries and documentation.
• Maintain student, staff, and administrative records.
• Prepare letters, notices, certificates, reports, and other official documents.
• Schedule appointments and coordinate meetings with the Principal and school management.
• Receive and distribute courier items, documents, and official communications.
• Assist with data entry, attendance records, fee-related enquiries, and general office work.
• Maintain confidentiality of school, student, and staff information.
• Coordinate with teachers, parents, transport staff, and other departments.
• Keep the reception and office area clean, organized, and professional.
• Support school events, examinations, meetings, and other administrative activities.

Required Qualifications

• Minimum 12th Pass / Graduate from a recognized board or university.
• Basic knowledge of MS Word, MS Excel, Email, Internet, and Data Entry.
• Good communication skills in English and Hindi.
• Previous experience in school administration, reception, or office work will be preferred.
• Professional appearance and courteous behavior.

Key Skills

• Excellent communication and interpersonal skills
• Computer and data-entry skills
• Front-office management
• Telephone and email handling
• Record keeping and documentation
• Time management
• Multitasking ability
• Customer/parent handling
• Teamwork and coordination
• Professional and positive attitude

Employment Type: Full-Time
Experience: 1–5 years preferred
Position: Office Staff & Receptionist
Location: [School/Institution Location]

Work Location: In person