Oahelper

As a Data Entry & Chat Support Specialist at OAHelper, you will be responsible for maintaining the question database and providing real-time support to students using the platform. You will play a crucial role in ensuring data accuracy and delivering excellent customer service. **Key Responsibilities:** - **Data Entry (60%):** - Accurately input and update company interview questions, solutions, and related content into the database. - Review and verify question details such as company names, difficulty levels, and categories. - Upload and organize PDF documents containing questions and solutions. - Maintain data quality by identifying and correcting errors. - Tag and categorize questions appropriately (MCQ, descriptive, coding, etc.). - Update company information and question metadata. - Perform regular data audits to ensure accuracy. - **Chat Support (40%):** - Provide real-time assistance to students via live chat on the platform. - Answer questions about platform features, premium plans, and OACoins system. - Guide users through the question search and solution request process. - Troubleshoot basic technical issues and escalate complex problems. - Assist with account-related queries and premium subscription inquiries. - Collect user feedback and report common issues to the product team. - Maintain professional and friendly communication with all users. **Qualifications Required:** - **Essential Skills:** - Excellent typing speed (minimum 40 WPM) with high accuracy. - Strong attention to detail and commitment to data quality. - Excellent written communication skills in English. - Basic computer literacy (MS Office, Google Workspace, web browsers). - Ability to multitask between data entry and chat support. - Strong organizational and time management skills. - **Personal Attributes:** - Patient and empathetic when dealing with user queries. - Self-motivated and able to work independently. - Quick learner who can adapt to new tools and processes. - Problem-solving mindset. - Reliable and punctual. **Additional Details:** OAHelper is an innovative educational technology platform dedicated to helping students prepare for interviews and assessments. They offer competitive salary, flexible working hours, remote work opportunities, performance-based incentives, training programs, and a supportive team environment. The company values diversity and inclusivity and provides growth opportunities within the organization. This is a dynamic role that may evolve based on platform growth and user needs. Additional responsibilities may be assigned as the company scales. Please submit your updated resume/CV, a brief cover letter explaining your interest in the role, and optionally a sample of your typing speed test result to apply. The selection process includes application review, video/phone interview, and a job offer. For more information, you can visit the OAHelper website [oahelper.in] or contact them via email at [support@oahelper.in]. Apply now to be a part of OAHelper's team and contribute to empowering students on their career journey!,