NxtGen

Employee Lifecycle Management • Handle end-to-end employee lifecycle activities from onboarding to offboarding. • Oversee employee induction, background verification, and documentation. • Manage confirmation, transfers, promotions, and exit processes. • Maintain and update HRIS systems accurately and timely. HR Operations & Processes • Ensure smooth execution of HR operations such as attendance, leave, payroll inputs, and benefits administration. • Assist in implementing and monitoring HR policies and procedures. • Ensure compliance with labor laws and company policies. • Coordinate with internal departments and external vendors for HR-related services. Employee Engagement & Relations • Support and execute employee engagement activities and communication plans. • Handle grievance redressal, coordinate employee surveys, and support conflict resolution. • Partner with line managers to support employee morale and productivity. Data Management & Reporting • Maintain employee records and generate HR dashboards/reports as needed. • Provide insights from HR data to support decision-making and planning. Key Requirements • Bachelors degree (preferably in HR, Business Administration, or related field); MBA/PGDM in HR preferred. • 46 years of relevant HR generalist/operations experience. • Strong knowledge of HR processes and employment laws. • Proficiency in MS Office and HRIS tools. • Excellent communication, interpersonal, and problem-solving skills. • High degree of professionalism, integrity, and attention to detail

Strategic HR Leadership • Partner with the executive team to design and implement HR strategies that support NxtGen's vision and growth. • Translate business objectives into HR plans and initiatives. Talent Management & Acquisition • Drive end-to-end recruitment strategy to attract top talent across technical and business roles. • Build and nurture a strong employer brand and employee value proposition (EVP). Employee Engagement & Culture • Champion employee-centric initiatives and programs that foster an inclusive, highperformance culture. • Ensure effective communication and accessibility to leadership across levels. • Lead DEI (Diversity, Equity & Inclusion) initiatives across the organization. Performance & Rewards • Oversee performance management processes (OKRs/KPIs, feedback cycles, appraisals). • Develop competitive compensation structures including retention strategies, and variable pay programs. Compliance & Policy Governance • Ensure HR practices are compliant with statutory regulations and labor laws. • Define and update HR policies, code of conduct, and grievance mechanisms. HR Technology & Analytics • Leverage HRMS and data-driven insights to improve decision-making and HR efficiency. • Monitor and analyze HR metrics to support proactive workforce planning. Key Competencies: • Strategic thinking and ability to influence senior stakeholders. • Strong business acumen with a hands-on approach. • Excellent communication, negotiation, and conflict-resolution skills. • Proven track record of leading change and transformation initiatives. Qualifications: • Postgraduate degree in Human Resources / Business Administration from a reputed institute. • Experience in scaling HR operations in a mid-sized technology/start-up environment is preferred.

Responsibilities: Revenue Assurance & Billing Integrity: Monitor the full revenue lifecycle from service delivery to billing and payment, identifying risks or discrepancies. Analyse system data flows between service provisioning, billing, and finance platforms to detect potential revenue leakage. Ensure completeness, accuracy, and timeliness of billing. Conduct regular reconciliations between service usage data and billed revenue. Review and reconcile transactions monthly, payment entry & TDS accounting. Collections & Receivables Management: Monitor accounts receivable aging reports and prioritize collection efforts based on risk and exposure. Develop and execute proactive collection strategies to reduce Days Sales Outstanding (DSO). Engage with clients/customers to resolve payment delays, disputes, or discrepancies. Partner with Sales and Customer Service teams to address payment & renewal PO issues while preserving client relationships. Escalate severely overdue accounts and collaborate with legal or external agencies as needed. Implement collection strategies to reduce delays and improve cash flow Process & Control Improvements: Design and implement revenue assurance and collections controls across systems and processes. Identify and correct root causes of billing delays or payment issues. Support automation initiatives to streamline invoicing, reconciliation, and follow-up. Reporting & Analysis: Provide timely and accurate reporting on collections target, outstanding status, DSO, and revenue leakage trends. Analyze cash flow patterns for allocated accounts and recommend improvements in receivables forecasting and cash recovery. Maintain dashboards and KPIs to measure and improve payment collections.

Key Responsibilities: • 3-5 years of experience in enterprise sales with a focus on cloud services or technology solutions. • New Business Development: Identify and pursue new opportunities for cloud service sales in assigned regions or sectors. Prospect and qualify leads to grow the customer base. • Account Management: Manage and grow relationships with existing enterprise clients, acting as a trusted advisor to enhance customer retention and account expansion. • Customized Cloud Solutions: Understand client needs, collaborate with technical teams to develop tailored cloud solutions, and deliver compelling value propositions that align with business goals. • Sales Strategy & Execution: Develop and implement strategic sales plans to drive cloud adoption and ensure long-term growth within large enterprise accounts. • Sales Cycle Management: Oversee the entire sales process, from lead generation and product demonstrations to contract negotiation and closing deals. • Revenue & Growth Goals: Achieve and exceed sales quotas by effectively managing the sales pipeline, providing accurate forecasts, and closing large, complex deals. • Client Advocacy: Serve as the primary point of contact for clients, resolving issues promptly and ensuring customer satisfaction to foster long-term relationships. • Market Insights: Stay updated on cloud technology trends and competitor activities to strategically position solutions and maintain a competitive edge.