About Nudge At Nudge, we enable consumer companies to automate experimentation and deliver personalized user experiences in real time. We’re backed by marquee investors across the globe and are now expanding our founding team. Role Overview As a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our customers. Your mission is to drive product adoption, ensure customer value realization, and foster long-term relationships that fuel both customer success and business growth. Location: Bangalore (In-office role) Core Responsibilities Develop and execute customer success plans that ensure customers unlock the full potential of Nudge’s platform. Lead the onboarding process and conduct tailored training sessions to accelerate product adoption and integration. Establish and nurture strong relationships with key stakeholders, turning customers into loyal advocates. Act as the bridge between customers and internal teams (Sales, Product, Support) to relay feedback, resolve issues, and drive continuous improvements. Identify and capitalize on upsell and cross-sell opportunities to help customers grow while expanding Nudge’s footprint. Who we're looking for A proactive, results-driven professional with a passion for technology and customer success. A natural relationship builder with strong communication skills and a knack for translating customer needs into actionable strategies. A collaborative team player who thrives in a fast-paced, dynamic startup environment. Qualifications 2-4 years in a customer-facing role, preferably within B2B SaaS Proven ability to manage and grow customer relationships. Strong project management and analytical skills. Excellent written and verbal communication skills. Familiarity with CRM tools and customer success methodologies. Success Metrics High customer retention rates and positive satisfaction scores. Measurable increases in product usage and engagement. Achievement of upsell targets and revenue growth within the customer portfolio. Consistently positive feedback from regular health checks and executive business reviews. How to Apply If you think you’d be a good fit for this role, we’d love for you to apply!
About Nudge Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer. Role Overview As a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our customers. Your mission is to drive product adoption, ensure customer value realization, and foster long-term relationships that fuel both customer success and business growth. Location: Bangalore (In-office role) Core Responsibilities Develop and execute customer success plans that ensure customers unlock the full potential of Nudge’s platform. Lead the onboarding process and conduct tailored training sessions to accelerate product adoption and integration. Establish and nurture strong relationships with key stakeholders, turning customers into loyal advocates. Act as the bridge between customers and internal teams (Sales, Product, Support) to relay feedback, resolve issues, and drive continuous improvements. Identify and capitalize on upsell and cross-sell opportunities to help customers grow while expanding Nudge’s footprint. Who we're looking for A proactive, results-driven professional with a passion for technology and customer success. A natural relationship builder with strong communication skills and a knack for translating customer needs into actionable strategies. A collaborative team player who thrives in a fast-paced, dynamic startup environment. Qualifications 2-4 years in a customer-facing role, preferably within B2B SaaS Proven ability to manage and grow customer relationships. Strong project management and analytical skills. Excellent written and verbal communication skills. Familiarity with CRM tools and customer success methodologies. Success Metrics High customer retention rates and positive satisfaction scores. Measurable increases in product usage and engagement. Achievement of upsell targets and revenue growth within the customer portfolio. Consistently positive feedback from regular health checks and executive business reviews. How to Apply If you think you’d be a good fit for this role, we’d love for you to apply!
About Nudge: Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer. Role Overview: As a Business Development Representative at Nudge, you will be the first point of contact for potential customers and play a crucial role in building our sales pipeline across the US. This position offers an exciting opportunity to join a fast-growing startup and lay the foundation for our expansion. Core Responsibilities: Execute high-volume cold-calling campaigns to reach decision-makers at target accounts Research and develop detailed prospect profiles to create highly personalized outreach strategies Craft compelling cold emails & LinkedIn messages, multi-touch outreach sequences that drive responses Conduct in-depth research on target companies, their tech stack, and potential use cases for Nudge Schedule and qualify demos with potential customers Maintain detailed records of all prospecting activities and conversation insights in our CRM Analyze response rates and adjust messaging strategies based on data Share market intelligence and buyer feedback to help refine our ideal customer profile Support Account Executives in early-stage pipeline development What We're Looking For: Self-starter with exceptional drive and a hands-on approach to work High-energy personality with enthusiasm for technology and innovation Strong interpersonal skills and ability to build rapport quickly Natural curiosity and eagerness to learn and grow in a fast-paced environment Qualifications: 1-2 years of proven cold-calling experience in B2B sales Demonstrated success in writing compelling cold emails that drive responses Strong research skills with the ability to identify decision makers and craft personalized outreach Experience with or understanding of user experience platforms, product analytics, or related B2B SaaS tools Excellence in crafting personalized email sequences and follow-up strategies Proven track record of consistently hitting outbound sales targets Strong understanding of B2B SaaS sales processes Success Metrics: Your performance will be measured against: Number of qualified meetings scheduled $ Pipeline generated' If you think you’d be a good fit for this role, we’d love for you to apply!
About Nudge Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer. Role Overview: The Founding Account Executive position is responsible for growing the business in the US and India, leveraging professional connections and relationships, and demonstrating executive presence and value proposition. What do you get to do: ● Handle end-to-end sales cycle from product demo to closing the deal ● Learn and demonstrate the platform to new prospective customers ● Negotiate agreements with the prospects/customers to close the deals ● Build a pipeline for the current quarter + next quarter ● Maintain post-sales interface with the customers to build long-term relationships and enhance customer satisfaction What are we looking for? ● 2+ years of dedicated experience in a sales role (closing deals) ● Have closed multiple mid-market/enterprise deals in a B2B SaaS fast-paced setting ● Ability to present and articulate key value propositions to CXO’s, decision-makers, and influencers in the assigned account with excellent communication skills in a B2B2C setup ● Conceptual understanding of APIs, Webhooks, SDKs, Cloud, and SaaS technologies required ● Proven experience in account management and growing the business in the existing accounts in Indian region Measures of Success: ● Revenue Achievement (Booking, ARR) ● Revenue retention (NRR) ● Sustainable revenue growth (CAC:LTV) If you think you’d be a good fit for this role, we’d love for you to apply!