A Service Advisor is a vital role in the automotive industry, acting as a bridge between customers and service technicians. They are responsible for providing exceptional customer service, accurately assessing vehicle needs, and ensuring smooth and efficient service operations. Key Responsibilities: Customer Interaction: Greet customers warmly and professionally. Actively listen to customer concerns and questions regarding their vehicle. Provide clear and concise explanations of technical issues in easy-to-understand terms. Build rapport with customers to foster trust and loyalty. Vehicle Assessment: Conduct thorough inspections of vehicles to identify necessary repairs or maintenance. Utilize diagnostic tools and software to accurately assess vehicle problems. Consult with technicians to determine the best course of action for repairs. Service Planning and Scheduling: Develop accurate repair estimates, including labor and parts costs. Schedule appointments efficiently to minimize customer wait times. Communicate with technicians to ensure timely completion of repairs. Communication and Documentation: Maintain detailed records of customer interactions, vehicle issues, and repair orders. Provide regular updates to customers on the status of their vehicle. Address customer concerns promptly and professionally. Sales and Upselling: Identify opportunities to sell additional services or products, such as extended warranties or accessories. Promote dealership specials and promotions to increase revenue. Quality Assurance: Ensure that all repairs and services meet dealership standards. Conduct quality control checks on completed work. Address any customer complaints or concerns. Required Skills and Qualifications: Excellent Communication Skills: The ability to effectively communicate with customers, technicians, and other team members is crucial. Technical Knowledge: A strong understanding of automotive systems and repair processes is essential. Customer Service Skills: A commitment to providing exceptional customer service is vital. Problem-Solving Skills: The ability to diagnose and troubleshoot vehicle issues is key. Organizational Skills: Strong organizational and time management skills are necessary to manage multiple tasks and deadlines. Sales Skills: The ability to sell additional services and products is beneficial. Computer Skills: Proficiency in automotive software and computer systems is required. By effectively fulfilling these responsibilities and possessing the necessary skills, a Service Advisor plays a crucial role in maintaining customer satisfaction and driving business success for an automotive dealership or repair shop. Job Types: Full-time, Permanent, Fresher Pay: From ₹13,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
An enchanting career option has been calling you as Spare in charge of TVSM OEM genuine spare parts, parts handling in both workshop and sales. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹16,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
An enchanting career option has been calling you as Spare in charge of TVSM OEM genuine spare parts, parts handling in both workshop and sales. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹16,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
Overview We are seeking a motivated Caller to join our team. As a Caller, you will play a crucial role in engaging potential customers through outbound calling activities. Duties Conduct outbound calls to prospective clients to introduce products or services Communicate effectively to build rapport and understand customer needs Utilize warm calling techniques to engage customers positively Assist in business development efforts by identifying new sales opportunities Provide excellent customer service during all interactions Negotiate and close deals with potential clients Experience Proven experience in sales, telemarketing, or customer service Familiarity with technical sales and market trends is a plus Ability to perform outbound calling effectively Strong communication skills and the ability to engage customers over the phone Experience with warm calling techniques is advantageous Job Type: Full-time Pay: ₹8,500.00 - ₹15,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Job role is to manage accessories and spares stock and out sales. Job Types: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month Benefits: Internet reimbursement Provident Fund Work Location: In person