Role :NOC manager
Exp : 10-15 Years
Location : Bangalore
Job description
Role & responsibilities
NOC Operations Management
- Lead and manage 24x7 NOC operations to ensure continuous monitoring of infrastructure, networks, and systems.
- Oversee monitoring of servers, network devices, storage systems, and applications.
- Ensure quick identification, troubleshooting, and resolution of operational incidents.
Team Leadership
- Manage and mentor NOC engineers and shift leads, ensuring operational efficiency and team development.
- Define shift structures, operational processes, and escalation procedures.
- Conduct regular training and performance reviews for NOC team members.
Incident & Escalation Management
- Act as the primary escalation point for critical incidents and outages.
- Ensure timely resolution of incidents and minimize service disruption.
- Lead root cause analysis (R CA) and ensure corrective and preventive actions are implemented.
Data Centre & Infrastructure Oversight
- Monitor and manage data centre infrastructure components, including servers, networking equipment, storage, and virtualization platforms.
- Coordinate with infrastructure, security, and engineering teams to maintain system availability.
SLA & Service Delivery Management
- Ensure adherence to Service Level Agreements (SLA) and operational KPIs.
- Track performance metrics and drive improvements in service delivery.
- Handle escalations related to customer environments and ensure timely communication.
Enterprise Customer Support
- Support enterprise customers and large-scale infrastructure environments.
- Provide regular updates to internal stakeholders and customers during major incidents or outages.
Automation & Process Improvement
- Identify opportunities for automation in monitoring, alerting, and incident response processes.
- Drive continuous improvement initiatives to improve operational efficiency.
Reporting & Compliance
- Prepare operational reports, incident reports, SLA reports, and performance dashboards.
- Ensure compliance with internal policies, operational standards, and security guidelines.
Preferred candidate profile
Required Skills & Qualifications
- 15+ years of total IT experience, with 8+ years in NOC or infrastructure operations.
- Strong experience managing NOC teams and 24x7 operations environments.
- In-depth understanding of data centre infrastructure, networking, and system monitoring tools.
- Experience with incident management, problem management, and escalation frameworks.
- Proven experience handling enterprise customers and critical infrastructure environments.
- Strong knowledge of SLA management and service delivery processes.
- Excellent leadership, communication, and decision-making skills. Strong understanding of network operations, monitoring tools, and infrastructure management in large enterprise or ISP environments.
- Experience with network monitoring and observability tools such as SolarWinds, Nagios, Zabbix, PRTG, or similar platforms.
- Knowledge of core networking technologies including BGP, MPLS, VXLAN, EVPN, and SD-WAN.
- Familiarity with data center operations, including servers, storage, virtualization, and network infrastructure.
- Experience managing cloud-based infrastructure in environments such as AWS, Azure, or Google Cloud.
- Understanding of incident monitoring, alert management, and escalation processes within a 24x7 NOC environment.
- Exposure to ISP / telecom network operations and service delivery environments.
Preferred Qualifications
- Bachelors degree in computer science, Information Technology, or Engineering.
- Certifications such as ITIL, CCNA/CCNP, or Data Centre certifications are an advantage.
- Experience working with cloud infrastructure, virtualization platforms, and enterprise monitoring tools.
Role: IT Infrastructure Services - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Infrastructure Services
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
NOC OperationsInfrastructure OperationsCCNAITIL CertifiedCCNP
Enterprise CustomerCloud BasedCritical InfrastructureService DeliveryCore NetworkData Center OperationsIncident ManagementSLA Management
Work Location: In person
