Role & responsibilities The SMT Machine Service Engineer will be responsible for the installation, maintenance, troubleshooting, and repair of SMT machines and related equipment at customer sites. The role requires strong technical expertise, excellent problem-solving skills, and the ability to provide exceptional customer service. Installation and Commissioning: Install and commission new SMT machines and equipment at customer sites. Conduct initial setup and calibration to ensure optimal machine performance. Maintenance and Repair: • Perform routine and preventive maintenance on SMT machines to ensure they operate efficiently and reliably. Diagnose and repair mechanical, electrical, and software issues in a timely manner. • Replace defective parts and ensure machines are restored to proper working condition. Troubleshooting: Identify and troubleshoot technical problems with SMT equipment. • Provide remote and on-site support to customers for troubleshooting and resolving issues. Customer Support: • Provide training and technical support to customers on the proper use and maintenance of SMT machines. Respond to customer inquiries and service requests promptly and professionally. • Maintain strong relationships with customers to ensure satisfaction and repeat business. Documentation and Reporting: • Maintain accurate records of service activities, including maintenance logs, service reports, and parts inventory. • Prepare detailed reports on machine performance, issues identified, and corrective actions taken. Continuous Improvement: • Stay updated with the latest advancements in SMT technology and equipment. • Recommend improvements to service procedures and equipment to enhance efficiency and effectiveness. Qualifications: • Education: Diploma or bachelors degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field. • Experience: Minimum of 2-3 years of experience in servicing SMT machines or similar electronic manufacturing equipment. Technical Skills: • Proficiency in diagnosing and repairing SMT equipment. • Strong understanding of mechanical, electrical, and software aspects of SMT machines. • Familiarity with SMT machine brands such as Fuji, Yamaha, Panasonic, and similar. Soft Skills: • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Customer-oriented mind-set with a focus on providing high-quality service Preferred candidate profile