Nextgen Broadband Pvt Ltd

Manage daily customer support operations (any channel), timely resolution of complaints & outages, coordinate with NOC, field & vendors, manage workflows, handle key customers, escalations, retention, renewals, & ensure high customer satisfaction. Required Candidate profile Preferred Experience • ISP / Broadband / Telecom background • Experience working with ticketing systems, CRM, or NOC coordination • Understanding of SLAs, uptime, escalations, and field operations