Network Operations Engineer

Any Project specific Prerequisite skills

Provides front-line monitoring, triage, troubleshooting, communication, and escalation for enterprise network services. The role helps protect network availability by responding to events and incidents, performing initial technical analysis, documenting findings, and coordinating with resolver teams during service-impacting conditions and planned changes.

Detailed JD

Required Experience

• 4+ years of enterprise Network Engineering or Network Operations experience.
• Hands-on experience supporting distributed LAN, WAN, campus, airport, operations-center, and data-center environments.
• Experience with enterprise monitoring, incident triage, escalation, and shift handoffs.
• Experience managing SLA-driven incidents, requests, and changes through ServiceNow, Remedy, or an equivalent ITSM platform.
• Strong written and verbal communication in a fast-paced, customer-focused environment.

Core Technologies

• Cisco routers; Catalyst and Nexus switches.
• Routing and switching; TCP/IP; VLANs; trunks; STP.
• BGP, OSPF, and EIGRP.
• Network monitoring, SNMP, packet/traffic analysis, and capacity/utilization review.
• Data-center infrastructure and distributed network architecture.

Key Responsibilities

• Continuously monitor network health and respond to critical, major, and actionable events.
• Own initial incident triage, collect diagnostic data, document work performed, and escalate to the correct resolver team.
• Troubleshoot connectivity, routing, switching, circuit, interface, bandwidth, power, and monitoring-related issues.
• Support critical-incident bridges by assessing network health and providing clear, timely status updates.
• Support planned network changes through pre-change validation, implementation monitoring, vendor coordination, and post-change validation.
• Maintain accurate ServiceNow records, operational notes, runbooks, and shift-turnover summaries.
• Partner with internal teams, service providers, field support, and business stakeholders to restore service quickly.

Knowledge, Skills and Abilities

• Ability to analyze and resolve network problems using a structured troubleshooting approach.
• Ability to prioritize multiple incidents and tasks based on urgency, scope, and business impact.
• Working knowledge of enterprise network hardware, software, protocols, monitoring, and ticketing tools.
• Ability to communicate technical issues in clear, customer-friendly language.
• Ability to work independently within documented processes and collaborate effectively across teams.

Candidates who can work independently in a 24x7 operations model and clearly demonstrate hands-on incident triage, Cisco routing/switching, monitoring, ticket documentation, and escalation experience.