Network and VOIP Engineer

Role Overview

Network and VOIP Engineer

availability, performance, security, and reliability

Key Responsibilities

Network & VOIP Operations Support

• Provide day-to-day operational support for

  enterprise LAN, WAN, WiFi, and VOIP environments

  .
• Support and troubleshoot network infrastructure including

  Cisco, Juniper, Meraki, and Silver Peak

  platforms.
• Provide operational support for

  VOIP and cloud-based voice services

  , including

  8x8

  .
• Monitor network and voice services to ensure availability, performance, and service quality.

Incident, Change & Problem Management

• Act as an escalation point for complex

  network and voice-related incidents

  and service disruptions.
• Execute network and VOIP changes through structured

  change management

  processes, including validation and post-change review.
• Perform

  root cause analysis (RCA)

  for recurring or high-impact network and voice issues.
• Work closely with service desk and other resolver teams to restore services efficiently.

LAN, WAN & Wireless Services

• Support

  routing, switching, and wireless infrastructure

  across global sites.
• Troubleshoot connectivity, performance, and latency issues across

  LAN, WAN, and WiFi

  networks.
• Partner with WAN and SDWAN teams to support

  Silver Peak

  environments and site connectivity.
• Ensure network designs and configurations align with security and operational standards.

Voice & Collaboration Services

• Support and maintain

  VoIP and telephony services

  , including call quality, routing, and user provisioning.
• Partner with collaboration and identity teams to support voice integrations and user access.
• Support incident response and service restoration for voice and communication platforms.

Operational Excellence & Documentation

• Maintain network and VOIP

  runbooks, standard operating procedures, and documentation

  .
• Support continuous improvement of monitoring, alerting, and operational processes.
• Identify opportunities to improve network stability, performance, and operational efficiency.
• Participate in on-call or follow-the-sun support rotations as required.

Required Qualifications

Experience

• 6 to 10 years of overall

  network and communications engineering

  experience.
• Proven experience supporting

  enterprise-scale network and VOIP environments

  .
• Strong operational discipline with experience in incident, change, and problem management.

Technical Skills

• Hands-on experience with

  Cisco, Juniper/MIST, and Meraki

  networking platforms.
• Experience supporting

  WAN and SDWAN technologies

  , including

  Silver Peak

  .
• Working knowledge of

  LAN, WAN, and WiFi

  architecture and operations.
• Experience supporting

  VoIP and cloud voice platforms

  , including

  8x8

  .
• Strong troubleshooting skills across network connectivity, performance, and voice quality.
• Proven experience executing

  incident management, change management, and RCA

  .
• Familiarity with monitoring and alerting tools for network and voice platforms.

Education

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.

Preferred Qualifications

• Vendor certifications (Cisco, Juniper, Meraki, or SDWAN related).
• Experience supporting global or multi-site network environments.
• Exposure to secure networking and compliance-driven environments.
• Experience working in a

  global, follow-the-sun support model

  .
• Familiarity with

  ITIL-based operational processes

  .