🚨 We're Hiring! | Tech Support – BMS 🚨 📍 Location: Chennai 🕒 Experience: 5–9 years of relevant experience in BMS deployments & technical Support. At Neeve , we’re redefining smart building technologies with cloud-connected solutions that make building operations intelligent, efficient, and future-ready. We're looking for a Tech Support Engineer (BMS) to join our team and support the deployment and troubleshooting of cutting-edge Building Management Systems. If you are interested, we’d love to hear from you! Key Responsibilities: Handle technical deployments & escalations from field service teams, partners, or end-users. Log and manage support tickets via helpdesk tools (e.g., Jira, Zendesk, or hub spot). Assist with root cause analysis and propose long-term solutions for recurring issues. Develop and deliver technical training to other support engineers. Collaborate with engineering and product teams to provide feedback from the field. Author technical articles (SOP, guides), sample scripts, and diagnostic rules to improve engineer and customer product knowledge and supportability. Monitor alerts/alarms raised by monitoring tools for customer deployment; do the initial diagnosis and create tickets as done for customer-reported issues. Participate in on-call rotation after business hours (weekday/weekend). Experience: Experience in providing end-to-end technical support during remote commissioning of Building Management Systems (BMS) or energy management platforms. Hands on experience in developing sequence of operations for ahu, vav, chiller plants, etc using ladder logic or proprietary tools. Experience in Integration of BACnet controllers & front-end systems. Should be comfortable understanding BACnet networks & addressing schemas. Perform remote startup and commissioning sessions, collaborating with onsite technicians. Technical Skills: BMS: Strong knowledge in building automation systems, BACnet & Modbus protocols. Experience in Niagara, JCI, Siemens, Honeywell, Trane or equivalent BMS systems. Networking: Knowledge of firewalls, routing/switching, VLANs, proxies, load balancers, TCP/IP, WAN & LAN protocols, DHCP, DNS will be an added advantage. Network Analysis: Ability to read and analyze network traces using tools like Wireshark’s. Cloud: Working knowledge of AWS or Azure. Scripting: Proficiency in Python scripting for troubleshooting and automation. Soft Skills: Strong customer service orientation with excellent problem-solving skills. Excellent verbal and written communication skills are a MUST. Ability to work in a team environment and collaborate with cross-functional teams. Other Requirements: Willingness to work in rotational shifts to provide 24/7 customer support. 📩 Interested candidates can email their resumes to opportunities@neeve.ai Let’s build the future, together. 🌐 #Hiring #TechSupport #BMS #SmartBuildings #Neeve #IoT #BuildingAutomation #Careers