WE RE HIRING E-COMMERCE EXECUTIVE FOR RAJKOT LOCATION WHATS APP CV TO: Knowledge of MS Office, Good Communication Skill in English, Hindi & Gujarati. KEY RESPONSIBILITIES OF E-COMMERCE EXECUTIVE:- 1. Online Marketplace Management : Manage product listings across platforms (e.g., Amazon, Flipkart, IndiaMART, company website). Upload new SKUs with accurate product information, specifications, and images. Monitor inventory, pricing, and promotions on all online platforms. 2. Digital Content & Compliance : Ensure all online product descriptions comply with regulatory standards for medical devices Coordinate with the regulatory team to validate claims and ensure ethical advertising. 3. Order & Customer Management : Monitor and process online orders promptly. Coordinate with logistics and customer service to ensure timely deliveries and manage returns. Handle customer queries and reviews to improve satisfaction and trust. 4. Analytics & Reporting : Track KPIs such as conversion rates, cart abandonment, bounce rates, and sales performance. Analyze consumer behavior to improve listings, SEO, and customer journey. Provide regular reports on campaign performance and ROI. 5. Campaigns & Promotions : Plan and execute e-commerce marketing campaigns, including seasonal promotions, discounts, and flash sales. Work with digital marketing teams for SEO, SEM, email campaigns, and social media ads related to medical devices. 6. Coordination & Vendor Management : Liaise with warehouse, logistics, design, and regulatory teams. Coordinate with marketplace account managers and third-party service providers (cataloging, advertising, etc.)
Assist the sales team with order processing, quotations, and customer follow-ups. Coordinate between the sales team, clients, and internal departments to ensure smooth transactions. Maintain and update the customer database and sales records. Track sales targets and prepare reports for the management. Process customer orders, verify details, and ensure timely delivery. Coordinate with Order Department team for stock availability and dispatch. Also handle invoicing, billing, and order tracking. Serve as a point of contact for customer inquiries, complaints, and order updates. Co ordinate with HR for Sales staff joining formality and also see sample kit and other related things reach to employees. Prepare Calendar for training and also participate in training programme. Solve queries of sales person if they have regarding sales policies. Co ordinate with HR at the time of exit formalities of employees also check sample kit and give data for F&F. Track Sales person daily visit place , do video call to see their working location and also see they are in professional attire as well also see they have sample kit with them at the time of field work. Guide Sales for achieve sales target. Verify Sales person expenses and submit to HR Department. Maintain positive relationships with clients, distributors, and vendors also Provide after-sales support and ensure customer satisfaction Prepare monthly sales reports, forecasts, and presentations for management review. Maintain proper documentation of sales transactions, agreements, and correspondence. Ensure compliance with company policies and industry regulations. If number of orders are more than Help in order Department for order work or before and after work. Mail to sales team regarding their performance in month.