Following the 12-step Optometry process at Nayanam, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and or frames Performing a quality check of the lenses fitted before handing over the product to the customer
Keep a track on the daily foot falls in the outlet. Finding conversion ratio. Resolve the customer complain effectively must satisfy customer to its optimum level as per the company policies. Keep a track on undelivered goods and ensure their delivery as per the company policy.