Challenging, Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types Nagra's solutions enable consumers to access content seamlessly over any device through a compelling viewing experience, Location: Noida, India Mission A Customer Coordinator is a member of the Program Management Office (PMO) team who is responsible for the coordination of assigned projects and tasks that can include planning, scheduling, budgeting, reporting, and communicating with stakeholders throughout the project or in-service phases The PMO Customer Coordinator (PCC) will work closely with customers and a variety of internal stakeholders and communicate with various departments to keep everyone on board about any changes to the project or in-service plan The PCC will become the customer touch point based on Service Level Agreement (SLA) commitments once in-service for Low-Touch customers, Responsibilities Plan and coordinate the successful execution of customer project(s) and SLA maintenance releases in-line with contractual commitments by working closely with Product Line Management (PLM), R&D and System Engineering to ensure alignment on project requirements, resourcing, priorities and develop a joint constructive approach to resolve issues, Develop, maintain & monitor deliverable, schedules, budgets, and report progress to internal and external stakeholders, Manage deliverable risks, issues, and dependencies, Prepare & hold customer meetings to report deliverable status as and when required, Provide visibility to the stakeholders through regular reporting of the project status and SLA compliance, Provide administrative support to Program Managers and or Customer Success Managers (CSMs), Requirements / Profile 2-5 Yearsexperience in a project or service level coordinator role directly managing virtual distributed and multi-cultural teams and customers, Experience from working in the IT sector, Proven ability to constructively resolve conflicts, achieve internal and external alignment amongst stakeholders, effectively drive internal organizations to achieve business and operational goals, Proven ability to engage and work in matrix organization, Ability to produce, present concise reports & presentation to customers, management, program organization and teams, Excellent organizational and time-management skills, Attention to detail, Qualifications: University degree / diploma in technology / computer science / business administration or similar relevant field Desirable, a certification in program or project management, Languages: Fluent in English and knowledge of other language(s) is an asset, Personal Qualities: Proven track record of success project delivery Basic finance skills with experience in managing project costs, Good communication skills to build up strong relationships working in virtual multi-cultural teams internationally, Ability to negotiate and a rational decision maker A self-driven and highly motivated team player able to execute, Good problem solving and analytical skills, Strong collaboration & communication skills with the ability to inspire & influence stakeholders, Reference: 13892
A Customer Coordinator is a member of the Program Management Office (PMO) team who is responsible for the coordination of assigned projects and tasks that can include planning, scheduling, budgeting, reporting, and communicating with stakeholders throughout the project or in-service phases. The PMO Customer Coordinator (PCC) will work closely with customers and a variety of internal stakeholders and communicate with various departments to keep everyone on board about any changes to the project or in-service plan. The PCC will become the customer touch point based on Service Level Agreement (SLA) commitments once in-service for Low-Touch customers. Responsibilities Plan and coordinate the successful execution of customer project(s) and SLA maintenance releases in-line with contractual commitments by working closely with Product Line Management (PLM), R&D and System Engineering to ensure alignment on project requirements, resourcing, priorities and develop a joint constructive approach to resolve issues. Develop, maintain & monitor deliverable, schedules, budgets, and report progress to internal and external stakeholders. Manage deliverable risks, issues, and dependencies. Prepare & hold customer meetings to report deliverable status as and when required. Provide visibility to the stakeholders through regular reporting of the project status and SLA compliance. Provide administrative support to Program Managers and or Customer Success Managers (CSM s). Requirements / Profile 2-5 Years experience in a project or service level coordinator role directly managing virtual distributed and multi-cultural teams and customers. Experience from working in the IT sector. Proven ability to constructively resolve conflicts, achieve internal and external alignment amongst stakeholders, effectively drive internal organizations to achieve business and operational goals. Proven ability to engage and work in matrix organization. Ability to produce, present concise reports & presentation to customers, management, program organization and teams. Excellent organizational and time-management skills. Attention to detail. Qualifications: University degree / diploma in technology / computer science / business administration or similar relevant field Desirable, a certification in program or project management. Languages: Fluent in English and knowledge of other language(s) is an asset. Personal Qualities: Proven track record of success project delivery Basic finance skills with experience in managing project costs. Good communication skills to build up strong relationships working in virtual multi-cultural teams internationally. Ability to negotiate and a rational decision maker A self-driven and highly motivated team player able to execute. Good problem solving and analytical skills. Strong collaboration & communication skills with the ability to inspire & influence stakeholders.
Responsibilities Lead the architecture and implementation of robust, scalable, and secure cloud infrastructure. Own and optimize the CI/CD pipeline strategy across multiple teams and business units. Design and drive infrastructure-as-code frameworks, ensuring consistency and compliance. Act as the go-to expert for Kubernetes, Terraform, and cloud-native operations. Define and enforce DevOps standards, patterns, and best practices across the organization. Collaborate with security, product, and engineering teams to ensure alignment with DevSecOps principles. Lead incident response initiatives and proactively manage risk across the infrastructure stack. Evaluate and onboard new technologies that can drive innovation and efficiency. Mentor DevOps engineers and promote a culture of continuous improvement and learning. Requirements / Profile Terraform mastery for advanced infrastructure management and modularization. Deep understanding of Kubernetes internals and cluster management at scale. Advanced scripting and automation skills (Python preferred). Expertise in GitLab CI/CD and pipeline optimization across multi-project environments. Strong knowledge of cloud platforms with a focus on Azure (multi-cloud knowledge a plus). In-depth experience with secret management systems (Hashicorp Vault, Azure Key Vault). Familiarity with zero-trust architecture and secure infrastructure design. Operational expertise with Linux, container runtimes, and debugging complex system failures. Experience with configuration management tools like Ansible, Puppet, or equivalent. Understanding of observability stacks metrics, logs, tracing and their integration. Experience in compliance-driven environments (ISO, SOC2) and implementing supporting infrastructure