Role & responsibilities The Franchise Field Executive is responsible for supporting ONN Bikes franchise partners through on ground assistance, operational oversight, and documentation support. While primarily field-based within the assigned city, the role also involves providing remote operational support to PAN India franchisee partners during off-field hours. Key Responsibilities: Franchise Onboarding & Station Setup Assist new partners with vehicle procurement and setting up their stations. Support in scouting and evaluating locations for new franchise setups. Coordinate branding, inventory readiness, and training for new franchisees. Operational Oversight Conduct regular station visits to ensure SOP adherence, cleanliness, branding standards, and customer service quality. Monitor key metrics like vehicle utilization, uptime, and customer satisfaction. Troubleshoot daily issues and escalate where needed for quick resolution. RTO & Compliance Assist with documentation and RTO-related processes such as registration, permits, fitness, tax, and insurance. Coordinate with RTO agents and ensure timely legal compliance. Maintain accurate records and support audits. Remote Support (PAN India) During off-field hours, assist franchisee partners from other cities with operational queries and issue resolution via calls or internal systems. Act as a bridge between partners and internal teams to ensure smooth support delivery. Cross-Functional Coordination Liaise with tech, logistics, and support teams to streamline partner operations. Conduct partner and staff training where required. Track inventory, branding materials, GPS audits, and other assets. Relationship Management & Feedback Build and maintain strong relationships with franchise partners. Collect structured feedback and report concerns or improvement suggestions to central teams. Support basic market and competitor research in assigned areas. Preferred candidate profile 1-3 years of field or franchise operations experience (mobility/logistics preferred). Familiarity with RTO/documentation processes. Strong communication, coordination, and problem-solving skills. Willingness to travel locally and be available for remote support outside field hours.

Be ONNs eyes and ears on the streets. This isn't your regular desk job. As a Franchise Field Executive based in Bangalore, you'll be out in the real-world visiting franchise locations, solving operational challenges, ensuring our bikes are road-ready, and our partners are thriving. You'll be the go-to person on the ground, ensuring ONNs franchise network runs like a well-oiled machine. If you love being on the move, solving problems in real-time, and learning the ropes of startup operations from the frontlines this role is for you. Why Join ONN in Bangalore? Be a key operations enabler in ONNs most strategic market Experience field-level execution and franchise coordination firsthand Work closely with dynamic teams at the intersection of tech and transportation Shape the growth journey of a leading brand in the shared mobility space Role Overview As a Franchise Field Executive in Bangalore, you will play a crucial role in managing and supporting ONNs franchise partners. Youll act as the on-ground bridge between our brand standards and partner execution Key Responsibilities Coordinate day-to-day operations with ONNs Bangalore-based franchise partners Monitor compliance with brand guidelines, operational SOPs, and service quality Conduct regular visits to franchise locations for audits, inventory checks, and training Support franchisees with issue resolution, local marketing activities, and performance improvement Track vehicle utilization, maintenance cycles, and customer satisfaction metrics Compile field reports, feedback, and action points for the central operations team Assist with onboarding of new franchise partners and ensure smooth transitions Who You Are Graduate (any discipline), preferably with 02 years of experience in operations, logistics, or field support roles Bangalore-based candidates preferred; role requires frequent local travel Comfortable with spreadsheets, mobile apps, and reporting tools Strong communication skills in English and Kannada (preferred) Self-motivated, hands-on, and ready to hustle in a fast-moving environment Two-wheeler license mandatory: owning a vehicle is a plus Whats In It For You? Real-time experience in franchise operations and mobility logistics Mentorship from industry leaders and startup founders Attractive compensation + field allowance + growth opportunities Be part of a mission-driven company that's changing how India moves