Monitoring & Control (Certification RunTech)

Role & responsibilities

Position /Job

Educational

Experience

Job Purpose

1.Manage and support Certification Systems to ensure high availability,
stability, and operational readiness of critical certification environments. 2.Execute and support application deployments, configuration changes, upgrades, and releases across certification platforms. 3.Monitor system health, performance, and uptime, ensuring timely identification and resolution of technical issues. 4.Provide end-end runtime support and troubleshooting for application, infrastructure, database, and network-related issues. 5.Coordinate with banks, partners, vendors, and internal stakeholders to ensure smooth execution of certification activities and issue resolution. 6.Drive major incident management, root cause analysis (RCA), and implementation of preventive and corrective actions. 7.Implement automation initiatives using scripting, AI tools, and operational automation platforms to improve efficiency and reduce manual effort. 8.Enhance service reliability through proactive monitoring, trend analysis, capacity planning, and continuous process improvements. 9.Maintain technical documentation, operational procedures, knowledge repositories, and management reports. 10.Contribute to the growth and modernization of Certification Systems through innovation, automation, and operational excellence initiatives.

Duties and

Skills Needed