As a General Manager at PCI Analytics Pvt. Ltd, you will play a crucial role in driving the company's growth and success in the Analytical Instrumentation market globally. You will be responsible for researching and identifying new business opportunities, including new markets, growth areas, trends, customers, partnerships, products, and services. Your strategic planning will be essential in implementing operational changes to meet customer requirements effectively. Your responsibilities will include coordinating all aspects of technical sales from initiation through delivery. This involves managing sales initiation activities, developing sales plans, defining sales scope, activities, schedules, budgets, and deliverables. You will collaborate with various teams such as product development, sales, client relationship teams, and technology solutions to ensure sales goals are met. Furthermore, you will be tasked with assigning and monitoring work of the sales team, providing technical and analytical support, and direction as necessary. You will serve as a liaison between technical and non-technical teams within internal organizations and client/vendor organizations to ensure all sales targets and requirements are achieved. Delivering presentations to client organizations, overseeing specific services, identifying process gaps, and recommending solutions will also be part of your role. Overall, you will be instrumental in driving sales and service management coordination processes, ensuring smooth operations, and contributing to the continuous improvement of the business. Your proactive approach, strategic thinking, and ability to manage multiple tasks effectively will be key to your success in this role.,
Key Responsibilities: Greet customers warmly and ascertain their vehicle service needs. Advise customers about necessary service for routine maintenance. Provide accurate cost estimates and time frames for service and repairs. Maintain communication with technicians to ensure timely and accurate service. Follow up with customers during and after service to ensure satisfaction. Maintain service records and update job cards in the system. Upsell additional products and services where appropriate. Coordinate with parts department for availability and ordering. Ensure compliance with warranty and policy standards. Required Qualifications & Skills: High school diploma or equivalent; diploma/degree in automotive/mechanical field preferred. 2+ years of experience in a service advisor or customer-facing automotive role. Strong interpersonal and communication skills. Knowledge of automotive systems and repair terminology. Ability to work under pressure and handle multiple customers Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Work Location: In person
Key Responsibilities: Greet customers warmly and ascertain their vehicle service needs. Advise customers about necessary service for routine maintenance. Provide accurate cost estimates and time frames for service and repairs. Maintain communication with technicians to ensure timely and accurate service. Follow up with customers during and after service to ensure satisfaction. Maintain service records and update job cards in the system. Upsell additional products and services where appropriate. Coordinate with parts department for availability and ordering. Ensure compliance with warranty and policy standards. Required Qualifications & Skills: High school diploma or equivalent; diploma/degree in automotive/mechanical field preferred. 2+ years of experience in a service advisor or customer-facing automotive role. Strong interpersonal and communication skills. Knowledge of automotive systems and repair terminology. Ability to work under pressure and handle multiple customers Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Work Location: In person