Identifying business opportunities by researching prospects and evaluating their position in the industry; identifying sales opportunities and generating leads. Reaching out to new clients and making presentations or pitches outlining the benefits of ILL products/services. Selling products by establishing contact and developing relationships with prospects; recommending solutions. Maintaining relationships with all potential and existing clients by providing support, information, and guidance; understanding budget and identifying accurate needs of the client. Negotiating with customers, providing quotes and estimates, and securing first orders. Ensuring proper servicing and after-sales support to clients. Reviving business with old clients by re-establishing contact. Requirements & Skills Proven experience in B2B/Corporate ILL Sales. Excellent verbal and written communication skills. Strong interpersonal, negotiation, and client relationship skills. High energy level, creativity, sales planning, independence, and motivation for sales. Ability to understand clients' needs and present solutions. Understanding of market and products of the company. Ability to handle high-profile clients, achieve deadlines/targets, and meet sales goals. Possess reliability & integrity skills. Must be an expert in MS Office Suite. Whats in it for you Opportunity to work in one of the most innovative companies across the globe. Interact with HNI corporate companies/clients. Handle high-pressure situations at the grassroots level. Hands-on experience owing to a small team with a friendly atmosphere. Unbound scope for financial and career growth.

Achieves sales targets by identifying business opportunities with prospects in designated corporate customers. Sells products & services by establishing contact, meeting customers, and developing relationships with prospects; recommending solutions. Works with the technical team for feasibility and project execution. Responsible for payment collection from customers. Identifies product improvements or new products by staying current on industry trends, market activities, and competitors. Prepares sales reports by collecting, analyzing, and summarizing information. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks. Skills and Qualifications Prospecting Skills, Presentation Skills, Client Relationships, Negotiation, Sales Planning. Computer usage skills Email, Word processing, Spreadsheet, and Presentation software. Graduate / Technical background preferred. Work Experience Background Telecom and Internet Sales with Corporates. IT Companies Sales of computer or networking hardware. Software Companies Sales of software and software services.

System Management Install, configure, and maintain operating systems, servers, and software. Monitor system performance and troubleshoot issues to ensure optimal uptime. Manage system backups, recovery solutions, and disaster recovery planning. Network Administration Oversee LAN/WAN, firewalls, VPNs, and network devices (routers, switches). Perform network troubleshooting and resolve connectivity issues. Manage IP address allocation and DNS/DHCP configuration. Security Implement security measures to protect systems and data (e.g., firewalls, antivirus). Apply patches and updates to address vulnerabilities. Conduct regular audits and implement access controls for users and systems. Virtualization and Cloud Manage and maintain virtualized environments (e.g., XenServer, VMware, Hyper-V, KVM). Support cloud services and hybrid systems (e.g., AWS, Azure, Google Cloud). User Support Provide technical support to end-users for hardware, software, and network issues. Train staff on IT best practices and usage policies. Documentation and Reporting Maintain accurate documentation of IT infrastructure, configurations, and procedures. Generate performance reports and suggest areas for improvement. Technical Skills Proficiency in Windows Server and Linux. Understanding of TCP/IP, DNS, DHCP, and VPNs. Knowledge of VLANs, subnetting, and IP addressing. Experience managing Active Directory, LDAP, and Group Policies. Proficiency with email servers (e.g., Microsoft O365, Postfix). Familiarity with virtualization technologies (e.g., XenServer, VMware, Hyper-V, KVM). Managing server hardware, RAID setups, and SAN/NAS devices. Implementing and maintaining backup solutions. Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud). Basic understanding of firewalls, IDS/IPS, and endpoint protection. Familiarity with encryption, SSL/TLS, and secure authentication methods. Conducting vulnerability assessments and patch management. Proficiency in PowerShell, Bash, Python, or other scripting languages. Familiarity with automation tools (e.g., Ansible). Troubleshooting and Problem-Solving Ability to diagnose hardware and software issues. Familiarity with system monitoring tools (e.g., Nagios, Zabbix, SolarWinds). Experience analyzing logs and resolving application conflicts. Soft Skills Communication: Explaining technical concepts to non-technical stakeholders. Time Management: Handling multiple priorities and tasks efficiently. Collaboration: Working with development, network, and IT support teams. Documentation: Creating clear and concise system documentation. Certifications (Optional but Beneficial) General: CompTIA Server+, ITIL, or Project Management (PMP). OS-Specific: Microsoft Certified (e.g., MCSA, MCSE), Red Hat Certified System Administrator (RHCSA). Networking: Cisco (CCNA).

1. Strategic Planning 2. Sales & Marketing 3. Operations Good knowledge of Switching and Mikrotik. Good understanding of OLT, ONU, and ONT network. Basic knowledge of fiber connectivity. Able to analyze Wi-Fi-related issues. The ability to understand and read difficult situations and arrive at logical decisions. Manage all customer complaints in a timely manner. Keep inventory of network devices and coordinate for new devices if required. Coordinate with local staff for any technical issues. Maintain WAN and LAN network. Build a good relationship with customers and staff. 4. Human Resource Management Cooperate with HR for ensuring timely execution of performance management, rewards and recognition, employee engagement activities, and driving policies and procedures. Cooperate with HR on disciplinary action matters. 5. Administration 6. Budget Responsibilities 7. Environmental Condition Shall work within the premises of all Microscan. May need to travel to various office locations within/across cities at short notice. Skills and Qualifications Should have knowledge of English, Hindi, and Marathi language. Demonstrated passion for innovation and a sophisticated understanding of various Telecom/ISP systems. Must display initiative, ability to work independently, and be able to use extensive independent judgment. Must be a self-starter with the ability to work independently and in a collaborative team environment.

Network Design and Implementation Design, implement, and manage advanced networking solutions, including LAN, WAN, WLAN, and data center networks. Collaborate with architecture teams to create scalable network designs supporting business growth. Configure and deploy routers, switches, firewalls, and other network hardware. Network Troubleshooting and Maintenance Act as the third-level escalation point for resolving complex network issues. Monitor network performance and troubleshoot issues using advanced diagnostic tools. Ensure high availability and redundancy of critical network components. Security and Compliance Implement and enforce security protocols to protect network integrity. Work with cybersecurity teams to identify vulnerabilities and mitigate risks. Ensure compliance with industry standards and organizational policies. Collaboration and Documentation Collaborate with cross-functional teams to integrate networking solutions into broader IT strategies. Create and maintain comprehensive network documentation, including diagrams, configurations, and processes. Provide mentorship and guidance to L1 and L2 network engineers. Performance Optimization Analyze network performance metrics and implement reliability and scalability. Conduct periodic network audits to identify inefficiencies and recommend solutions. Tools and Technology Utilize advanced tools for network monitoring, management, and security (e.g., Wireshark, SolarWinds, etc.). Stay updated on emerging networking technologies and recommend adoption where beneficial. Education and Certifications Bachelors degree and equivalent experience. Certifications such as CCNA, CCNP, and CCIE. (Any) Minimum 57 years of experience in network engineering, with at least 2 years in an L3 or equivalent role. Technical Skills Proven expertise in working with complex network infrastructures, including Cisco, Juniper, and other major vendors. Strong understanding of networking protocols (e.g., BGP, OSPF, MPLS, VLAN, VPN, QoS). Hands-on experience with firewall technologies. Soft Skills Excellent problem-solving skills with the ability to manage multiple tasks in a fast-paced environment. Strong interpersonal and communication skills to interact with technical and non-technical stakeholders. Key Performance Indicators (KPIs) Mean Time to Resolve (MTTR) for escalated network issues. Network uptime and availability metrics. Successful completion of projects within defined timelines and budgets. Compliance with security and operational standards.

Installation of OS like Windows 98, 2000 Professional, Windows XP, Vista, and Windows 2000 & 2003 Server. Troubleshooting LAN & WAN connectivity issues. Diagnosis & creation of email IDs on Mail Server. Configuring and troubleshooting Microsoft Outlook and Outlook Express. Installation, configuration, and management of print servers & network printers. Pushing antivirus agent to client machines through the Antivirus central management console. Checking antivirus logs from the Antivirus central management console. Scan scheduling for client machine antivirus from the Antivirus central management console. Installation of OS like Windows Server 2003 R2, Windows XP, and Windows 7. Installation and configuration of standard software like Microsoft Office. Configuration and troubleshooting of Outlook Express and Microsoft Outlook, Tally ERP 9, Tally 9 & Tally 7.2. Solving Windows Operating System-related problems. Installing network printers and solving printer-related problems. Assembling of systems. Worked on branded systems (HP, IBM, and Dell). Requirements & Skills Desktop assembling & disassembling. All client & server OS installation. Network monitoring and configuration of Wi-Fi routers (Netgear, D-Link, iBall). Installation, maintenance & troubleshooting of desktops, laptops, printers & basic network equipment. Windows Administration.

Maintain soft-spoken and professional behavior with colleagues and customers. Demonstrate high team spirit and collaboration. Acquire new broadband connections and ensure timely payment collection. Market broadband connections and related services/products on a door-to-door basis. Achieve assigned monthly sales targets within the given timeframe. Answer customer queries and generate potential leads. Promote company services using various media such as banners, newspaper inserts, and leaflets. Increase the customer base by converting potential leads into sales. Track and follow up on potential leads to ensure successful conversions. Provide daily feedback and updates to the Team Leader. Take complete ownership of the customer acquisition process, from lead generation to installation.

Handle inbound and outbound calls & emails from customers and clients. Identify customer needs, resolve issues, and provide appropriate solutions. Perform troubleshooting as per SOP and maximize ROL. Upsell other products wherever required. Follow the customer service script provided by the company for consistency. Stay informed about company policies and website FAQs for policy-related answers. Maintain good customer relations. Meet personal targets and contribute to team targets. Maintain records of customer conversations and analyze data when required. Write and submit timely reports on performance, targets, and customer queries. Requirements and Skills HSC passed or Graduate from any stream. 0 - 3 months of prior experience in customer service or call centers (preferred). Good knowledge of CRM practices and systems (optional). Customer-oriented attitude with professionalism. Strong multitasking, time management, and target-achieving skills. Excellent communication and listening skills with a good command of English, Hindi, and Marathi (optional).

Soft-spoken and well-behaved with colleagues, customers, and others. High team spirit and willingness to collaborate effectively. Responsible for acquiring new broadband connections and managing customer payments. Expected to market the company's broadband connection and related services/products on a door-to-door basis. Accountable for achieving assigned monthly targets. Answer customers' queries and generate leads. Promote company services using various media such as banners, newspaper inserts, leaflets, etc. Increase the customer base by converting potential leads into sales. Track potential leads and convert them into sales. Provide daily feedback to the team leader on progress and challenges. Take full ownership of new customer acquisition from start to installation (End to End). Requirements and Skills Cold calling to generate interest in broadband services. Convincing clients to subscribe to internet services. Lead generation skills and maintaining lead conversion rates.