Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: HR Specialist Company: New Era Technology (www.neweratech.com) Employment Type: Full-Time, Permanent Location: Hyderabad (Work from Office) About Us: New Era Technology is a global technology solutions provider with a proven track record of delivering transformative IT services across multiple industries. With operations in over 80 countries and a growing team of professionals, we focus on delivering innovative and sustainable solutions to our clients. Visit us at www.neweratech.com to learn more. Role Overview: We are looking for a dynamic and experienced HR Specialist to join our HR team in Hyderabad. The ideal candidate will be responsible for end-to-end HR generalist activities and must possess strong knowledge and hands-on experience in compliance, HR policies, employee grievance handling, statutory benefits like PF and ESI, and health insurance processes. Key Responsibilities: Manage end-to-end HR Generalist functions. Ensure statutory and regulatory compliance related to labor laws, PF, ESI, Shops & Establishment Act, etc. Administer and update HR policies in alignment with corporate guidelines and legal standards. Handle employee grievance redressal, disciplinary actions, and ensure employee engagement. Manage onboarding and exit formalities. Coordinate health insurance enrolments, claims, and renewals. Liaise with internal departments and external vendors on HR-related matters. Maintain and update HR records, HRMS, and employee data accurately. Support audits and provide necessary documentation as needed. Required Skills and Experience: 3+ years of relevant experience in core HR Generalist functions. Strong knowledge of Indian labor laws, PF, ESI, and compliance requirements. Excellent interpersonal and communication skills. Ability to handle sensitive situations with professionalism and confidentiality. Experience in working on HRMS systems will be an advantage. Should be proactive, detail-oriented, and a team player. Education: Bachelors/Masters Degree in Human Resources, Business Administration, or related field. Work Mode: Work from Office - Hyderabad (Full-time) If youre passionate about HR and looking to grow with a global organization, we d love to hear from you View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: SAP Fiori Consultant Company: New Era Technology Website: www.neweratech.com Job Type: Full-Time, Permanent Location: Remote (India) Experience Required: 4+ years of relevant experience About Us: At New Era Technology , we are committed to delivering transformative IT solutions that drive business performance. With a global presence and deep industry expertise, we support our clients through innovation, collaboration, and a passion for excellence. Role Overview: We are seeking an experienced SAP Fiori Consultant to join our dynamic team. The ideal candidate will have hands-on experience in SAP Fiori , UI5 , and OData services and will play a key role in designing, developing, and enhancing SAP Fiori applications that improve business processes and user experience. Key Responsibilities: Design and develop custom SAP Fiori/UI5 applications. Integrate Fiori applications with SAP backend using OData services. Collaborate with functional consultants and business stakeholders to gather requirements and deliver optimal solutions. Perform debugging and troubleshooting for performance tuning and bug fixing. Enhance standard SAP Fiori applications and create extensions as per business needs. Maintain and support deployed applications and deliver enhancements as needed. Stay up to date with SAP Fiori and UI5 innovations and best practices. Required Skills and Qualifications: Minimum 4+ years of hands-on experience in SAP Fiori/UI5 development. Strong expertise in SAP UI5, HTML5, CSS3, JavaScript, jQuery , and XML. In-depth experience with OData services (creation, consumption, and integration). Good understanding of SAP Gateway , ABAP debugging , and SAP modules (preferably SAP MM, SD, or FI). Ability to design responsive and intuitive UI/UX aligned with SAP Fiori guidelines. Excellent communication and problem-solving skills. Good to Have: Exposure to SAP BTP (Business Technology Platform) . Experience in Fiori Elements , Smart Controls , and Fiori Launchpad configurations. Understanding of Agile/Scrum methodologies. What We Offer: Permanent employment with New Era Technology . Remote work flexibility . Collaborative and growth-oriented work environment. Exposure to cutting-edge SAP technologies and enterprise-grade projects. Join us and be a part of a global team thats driving digital transformation across industries. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Power BI Developer Location: Remote (India) Employment Type: Full-Time - Permanent Company: New Era Technology - www.neweratech.com About Us Join New Era Technology , a global IT solutions provider and Microsoft Gold Partner , with a presence in over 80 locations worldwide. Our team of 4,500+ professionals is dedicated to delivering innovative, scalable, and secure digital transformation solutions across industries including healthcare, manufacturing, retail, education, and more. We are currently seeking a Power BI Developer to join our growing analytics team. The selected candidate will be on the permanent rolls of New Era Technology and will have the flexibility to work remotely. Key Responsibilities Design, develop, and deploy interactive and visually compelling Power BI dashboards and reports Translate business needs into technical specifications using Power BI and related tools Develop data models and perform DAX queries to optimize dashboard performance Connect to various data sources (SQL Server, Excel, APIs, etc.) and transform data using Power Query (M language) Ensure accuracy and data integrity in all reporting and visualizations Work closely with cross-functional teams (BI, Data Engineering, and Business Analysts) to gather requirements Deploy and maintain reports in Power BI Service and manage access permissions Stay current with Power BI updates and recommend enhancements Key Requirements 3 to 6 years of hands-on experience in Power BI development Strong proficiency in DAX , Power Query (M), and data modeling Sound knowledge of SQL and experience working with relational databases Experience with Power BI Service - publishing, scheduling refreshes, gateway management, etc. Familiarity with Power Apps, Power Automate is a plus Ability to translate business problems into actionable insights Strong communication skills and ability to collaborate in a remote work environment Nice to Have Experience working in Agile environments Microsoft Power BI Certification Exposure to cloud platforms like Azure (especially Azure SQL, Data Lake, Synapse) What We Offer Work-from-home flexibility Opportunity to be part of a fast-growing Microsoft Gold Partner Access to global projects and emerging technologies Collaborative and inclusive work culture Continuous learning and development opportunities Ready to join a team that s transforming data into insights? Apply today and be part of our digital innovation journey at New Era Technology. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: SAP BASIS Consultant Company: New Era Technology Website: www.neweratech.com Employment Type: Full-Time, Permanent Location: Remote (India) Experience Required: 3+ years of relevant experience About Us: New Era Technology is a global IT solutions provider, delivering transformative technology solutions that drive performance, enhance user experiences, and enable business success. We are expanding our SAP practice and seeking passionate professionals to be part of our growth journey. Role Overview: We are looking for a skilled SAP BASIS Consultant with a strong background in SAP system administration, user management, and system performance tuning. This role is ideal for someone who enjoys working in a collaborative environment, supporting business-critical systems, and solving complex technical issues. Key Responsibilities: Perform SAP BASIS administration tasks including system monitoring, troubleshooting, and performance tuning. Handle user administration , authorizations, and role management across SAP landscapes. Perform system copies, patch upgrades, kernel upgrades, and support package implementation. Maintain system health and ensure availability of SAP systems (ECC, S/4HANA, BW, PI, etc.). Manage SAP transports and ensure smooth migration between environments. Work closely with functional teams, infrastructure, and security teams for integrated support. Ensure compliance with internal standards and security policies. Provide technical support during implementations, upgrades, and daily operations. Required Skills and Qualifications: 3+ years of hands-on experience in SAP BASIS administration . Solid experience in user administration , including role and profile management. Strong understanding of SAP architecture and technical components. Experience with SAP systems on different databases (HANA, Oracle, etc.) and operating systems (Linux, Windows). Familiarity with transport management system (TMS) and system monitoring tools. Basic troubleshooting and debugging skills. Good to Have: Exposure to SAP HANA administration. Experience with Solution Manager, SAP Router, SSL configuration. Understanding of high-availability (HA) and disaster recovery (DR) setups. Knowledge of SAP Cloud or SAP BTP platforms. What We Offer: Permanent position with New Era Technology . Flexible remote work opportunity. A culture of continuous learning and innovation. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

As part of our continued growth in India, we are looking for a dynamic and experienced Senior HR Generalist to join our HR team based in Hyderabad . This is an exciting opportunity for an HR professional who is passionate about employee engagement, HR operations, compliance, and strategic HR practices. Key Responsibilities Manage the end-to-end employee lifecycle , from onboarding to exit Act as a point of contact for employee queries, ensuring timely resolution and a positive employee experience Partner with business and functional teams to support HR operations , policies, and programs Support and ensure compliance with statutory regulations, internal policies, and audit requirements Drive employee engagement initiatives , team-building activities, and culture enhancement efforts Collaborate on performance management , goal-setting, and appraisal processes Maintain and manage accurate HRMIS data , employee records, and reports Coordinate with payroll and finance teams for salary inputs, reimbursements, and full final settlements Support grievance redressal and disciplinary procedures with empathy and fairness Contribute to HR projects and initiatives including policy updates, process automation , and HR best practices Required Qualifications Skills Bachelor s or Master s degree in Human Resources, Business Administration, or related field 5 to 7 years of experience as an HR Generalist or in a similar HR role Strong knowledge of HR operations, labor laws , and statutory compliance in India Excellent interpersonal and communication skills High level of integrity, empathy, and professionalism Proficient in MS Office and HR tools/systems (Zoho, SAP SuccessFactors, etc) Ability to multitask, prioritize and work in a fast-paced, team-oriented environment Nice to Have Experience working in IT/technology services industry Exposure to global HR processes or multi-location team management Why Join Us Be a part of a rapidly growing global technology company Collaborative and inclusive work environment Opportunity to contribute to high-impact HR initiatives Strong focus on employee we'll-being and development

New Era Technology is seeking a skilled and detail-oriented AEM Content Author & Publisher to support content publishing activities for our client, Keysight Technologies . This is a contract role, offering the flexibility to work remotely while collaborating closely with global marketing, product, and design teams. If you have strong hands-on experience with Adobe Experience Manager (AEM) and a passion for delivering accurate, brand-aligned digital content at scale, we encourage you to apply. Key Responsibilities Author, edit, and manage content using Adobe Experience Manager (AEM Sites) . Publish and unpublish content in alignment with campaign timelines and product launches. Execute repetitive content updates with high precision across various pages and components. Collaborate with cross-functional teams (Marketing, SEO, Design, Localization) to ensure content is accurate and visually aligned with brand standards. Perform quality assurance (QA) checks before and after publishing for accuracy, formatting, and functionality. Maintain digital assets in AEM DAM , ensuring proper tagging and metadata structure. Address and resolve content-related issues such as broken links, rendering problems, and formatting inconsistencies. Ensure compliance with WCAG accessibility standards , SEO best practices, and UI/UX consistency. Document content workflows, publication logs, and audit trails. Provide guidance or training to internal users on AEM authoring processes as required. Required Skills & Experience 3-6 years of hands-on experience in AEM Content Authoring (preferably AEM 6.4 or higher). Strong knowledge of AEM Sites , Templates, Experience Fragments, and Components. Proficiency in managing digital assets using AEM DAM and version control. Good understanding of web standards , basic AEM development , and content governance. Familiarity with SEO principles and structured publishing workflows. Excellent attention to detail, organization, and communication skills. Ability to handle multiple assignments with tight deadlines in a fast-paced environment. Experience using tools like JIRA , Confluence , or other project management platforms is a plus. Preferred Qualifications Experience with multilingual content and localization workflows. Exposure to Agile/Scrum methodologies . Familiarity with Adobe Analytics , Adobe Target , or Marketo is a plus. Education bachelors degree in Digital Media, Communications, Marketing, Computer Science , or a related field

New Era Technology is seeking dynamic and customer-focused IT Analysts to join our internal technical support team . As an IT Analyst, you will be the first point of contact for internal employees, handling Level 1 technical support requests via phone and ticketing systems. You will play a critical role in ensuring a seamless IT experience for our internal users, demonstrating technical proficiency, clear communication, and strong problem-solving skills. Key Responsibilities Serve as an Internal IT Technical Support Executive handling inbound calls and ticket-based requests. Troubleshoot and resolve procedural, process, and technical issues raised by internal users. Accurately log, monitor, and manage all support requests and resolutions using designated tools. Take end-to-end ownership of IT issues and escalate as needed to ensure timely resolution. Follow up on open tickets and ensure closure in accordance with SLA and user satisfaction. Identify recurring issues and recommend improvements to reduce repetitive problems. Act as an advocate for internal users by addressing their concerns and providing timely updates. Collaborate with other support team members to deliver effective solutions. Adhere to established protocols for ticket triaging, escalation, and problem resolution. Recommend enhancements to support procedures and workflows to improve service desk efficiency. Perform other duties as required by the team or management. Required Qualifications & Skills Graduate Degree (preferably in Computer Science or Electronics Engineering). Excellent verbal and written communication skills. Strong interpersonal skills to effectively interact with IT and non-IT stakeholders. Willingness to work in rotational shifts (24x7 environment), including weekends and night shifts. Preferred Qualifications (Good to Have) Minimum 6 months experience in international call centers or IT service desks supporting global users. Technical support-related certifications or formal training in IT support. Working knowledge of Windows OS , Microsoft Office Suite, and basic network troubleshooting. Ability to independently resolve routine issues and escalate complex problems as needed. Strong multi-tasking ability and comfort handling high-pressure situations. Customer-centric mindset with a commitment to service excellence. Why Join Us Be a part of a growing global IT organization with a collaborative work culture. Work on exciting challenges that directly impact employee productivity. Develop your technical and customer service skills in a supportive environment

This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility. Key Responsibilities JIRA Service Management Configuration & Development Design and configure JSM projects, request types, SLAs, and workflows. Create dynamic forms with conditional logic and custom field behavior. Build customer-friendly portals and help centers for support ticketing. Develop custom dashboards and queues for support teams. Automation & Integration Implement complex automation rules using ScriptRunner and native JIRA automation. Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc Automate processes like ticket assignment, notifications, and escalations. JIRA Project Management Create and manage JIRA Software and Work Management projects for IT, development, and business teams. Configure boards (Scrum/Kanban), epics, stories, and task hierarchies. Maintain governance standards: templates, permissions, naming conventions. Enable agile best practices: sprint tracking, backlog grooming, and reporting. Administration & Governance Manage user roles, permissions, and license allocations. Perform regular audits and health checks; ensure platform hygiene. Maintain comprehensive documentation of all configurations and changes. Stakeholder Collaboration Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering. Train users, leads, and stakeholders on dashboards, filters, reports, and best practices. Act as the subject matter expert for JIRA-related problem-solving and process optimization. Required Skills & Qualifications 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center) 2+ years of experience in JIRA Project Management (Software or Business) Strong expertise in configuring workflows , automations , custom fields , permissions Proficiency in JQL , ScriptRunner , and integration using REST APIs Experience setting up agile boards (Scrum/Kanban) and managing project structures Familiarity with ITIL/ITSM frameworks and Agile methodology Excellent stakeholder communication, problem-solving, and documentation skills Preferred (Nice to Have) Atlassian Certifications (ACP-120, ACP-610, ACP-620) Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy) Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture Experience conducting user training or leading JIRA adoption initiatives Why Join Us Opportunity to work with a leading global technology solutions provider Remote flexibility while supporting enterprise-grade platforms Exposure to cross-functional projects across ITSM, DevOps, and business domains Collaborative work culture with a performance-driven environment

We are seeking a passionate and adaptable React Native Developer with a strong foundation in cross-platform mobile development. The ideal candidate will have deep expertise in React Native , a working knowledge of Flutter , and a strong grasp of mobile architecture, animations, and native integrations. You will be responsible for building high-quality mobile applications that provide a native-like experience with top-notch performance and user experience. Key Responsibilities Design, develop, and maintain scalable cross-platform mobile applications using React Native and Flutter. Collaborate with backend developers for seamless API integration (RESTful services). Write clean, modular, and we'll-documented code. Optimize application performance and ensure responsiveness across devices. Debug, identify, and resolve bottlenecks, memory leaks, and platform-specific issues. Implement and manage complex navigation, animations (eg, Reanimated, Animated API), and native modules. Participate in Agile ceremonies - sprint planning, code reviews, and stand-ups. Develop reusable components and maintain UI consistency across iOS and Android. Ensure smooth deployment and publishing of applications to Google Play Store and Apple App Store. Keep up with emerging trends and tools in mobile development. Required Qualifications Minimum 4 years of hands-on experience in mobile application development. At least 2 years of experience in React Native development. Working knowledge of Flutter . Proficiency in JavaScript and TypeScript . Experience with mobile app deployment and publishing (iOS & Android). Familiarity with mobile architecture patterns (MVC, MVVM, etc). Experience with state management libraries (eg, Redux, MobX, Zustand). Experience integrating animations and building high-performance UIs. Familiarity with version control tools like Git and Azure DevOps . Understanding of mobile UX/UI best practices and responsive design. Good to Have Experience with native iOS/Android development (Swift/Kotlin). Familiarity with mobile CI/CD tools. Previous experience working with remote/distributed teams. Why Join Us? Work with a global technology leader across innovative digital transformation projects. Flexible remote work setup. Exposure to international clients and enterprise-grade applications. Dynamic and collaborative work culture

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: IT Patching Management Specialist Location: Remote (India) Employment Type: Full-Time | Permanent Company: New Era Technology About Us New Era Technology is a global managed services provider and a trusted partner for digital transformation. As a leading IT solutions company, we deliver innovative services across cloud, infrastructure, collaboration, and security. Join our expanding team of over 4,500 professionals and help shape secure and modern IT ecosystems for clients worldwide. Role Overview We are looking for an experienced IT Patching Management Specialist to join our global IT operations team. The ideal candidate will be responsible for end-to-end patching operations, ensuring timely deployment of software updates and maintaining security compliance across infrastructure. This is a fully remote position, ideal for someone with strong patching expertise, vulnerability assessment experience, and a customer-first mindset. Key Responsibilities Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans. Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys). Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption. Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs. Troubleshoot failed patches and coordinate fixes across cross-functional teams. Maintain accurate inventory and documentation of IT assets and patching processes. Provide clear and timely updates to internal stakeholders and customers on patching activities. Manage and support patching across shifts (Shift 1, 2, or 3 as applicable). Contribute to customer satisfaction through proactive problem-solving and detailed communication. Required Skills & Experience 2-5 years of experience in patch management and IT systems administration. Proficient in tools like SCCM, WSUS, Qualys , or equivalent patch management platforms. Familiarity with vulnerability scanning tools and remediation processes. Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security). Experience working in customer-facing or MSP environments (preferred). Excellent documentation, communication, and troubleshooting skills. Ability to work across global teams and manage multiple priorities in a fast-paced environment. Preferred Certifications & Tools Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network+). Experience with tools such as Auvik , N-Able , or ITGlue is a plus. Familiarity with cloud/virtualization platforms like Azure , VMware , or AWS . Experience with SaaS environments and ITSM ticketing systems. Why Join Us? Work from anywhere - Fully remote flexibility. Be part of a dynamic, global IT team. Access to the latest tools and technologies. Opportunity to grow within a trusted Microsoft & SAP Gold Partner. Apply now to be a part of a team where your contributions directly protect and enable business operations across the globe. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: SAP S/4HANA Finance - Cash Application Expert (Freelancer) Company: New Era Technology Location: Remote (India) Job Type: Freelance (Pre-Sales + Delivery Potential) Industry: IT Services & Consulting Experience: 8 - 12 Years About the Company: New Era Technology is a trusted SAP Gold Partner delivering digital transformation solutions globally across sectors like Retail, Manufacturing, BFSI, and Healthcare. With 500+ SAP professionals in our Center of Excellence, we empower enterprises through innovation, agility, and value-driven delivery. Role Overview: We are seeking a freelance SAP S/4HANA Finance - Cash Application Expert to support a strategic pre-sales initiative. This role will be responsible for end-to-end solutioning and client demos for Cash Application in S/4HANA Finance. Upon successful client acquisition, the same consultant may be engaged for delivery work. Key Responsibilities: Lead pre-sales demos focused on Cash Application in S/4HANA Finance. Demonstrate capabilities across bank file integration , POS system reconciliation , and retail domain use cases . Collaborate with solutioning teams to tailor use-case demos for client RFPs. Use existing demo system access for customer showcase. Support integration planning and functional advisory during implementation (post-win). Mandatory Skills: 8+ years in SAP Finance, with hands-on experience in SAP S/4HANA Cash Application . Strong exposure to Bank File Reconciliation and Retail & POS Integration . Owns or has access to a functional Cash Application demo system . Strong pre-sales mindset, confident in client-facing discussions. Ability to work independently and deliver with minimal supervision. Nice to Have: Experience with Dell Boomi or similar iPaaS platforms. Prior experience with international clients in pre-sales and implementation. SAP certification is a plus. Engagement Highlights: Fully Remote Own Laptop Required Delivery opportunity available post-project win NDA & Confidentiality Agreement required How to Apply: If youre available and interested, please share your resume and a short summary of your experience with Cash Application to: madhava.mallela@neweratech.com Let s build the future of SAP finance together. Join a fast-growing global tech company with innovation at its core. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Freelance Opportunity | SAP Analytics Cloud (SAC) Planning Expert | Remote Engagement Type: Freelance / Project-Based Company: New Era Technology Website: www.digital.neweratech.com New Era Technology , an SAP Gold Partner, is looking to engage a Freelance SAP Analytics Cloud (SAC) Planning Consultant for upcoming project opportunities. If youre a seasoned SAC Planning expert with a passion for both pre-sales and delivery, this could be a great fit for you! Role Overview: Position: SAP Analytics Cloud (SAC) Planning Consultant Type: Freelance / Project-Based Start: Immediate (initially pre-sales support, followed by project delivery) Remote: Yes Key Requirements: Minimum 2 end-to-end implementations in SAC Planning Strong experience in Finance Planning : Budgeting, Forecasting, and Reporting Exposure to Sales & Operational Planning Hands-on with SAC Analysis for Office and SAC O365 Add-On Integration experience with S/4HANA and SAC Planning setup Previous experience with SAP BPC (Business Planning & Consolidation) Ability to lead client discussions , demos, and support pre-sales engagements Must have access to a SAC-P demo environment (for demo/prototyping needs) Engagement Scope: Start with pre-sales support (fully reimbursed) Project delivery assignments post successful project win Involvement in multiple SAC Planning pursuits Governed by NDA & confidentiality agreement Interested? If you re excited about this opportunity and meet the above criteria, please share: A short summary of your SAC Planning experience Highlights of your domain expertise Confirmation of SAC demo environment access Your updated resume Let s explore this opportunity to collaborate on impactful SAP Planning projects. We look forward to hearing from you! View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Freelance Opportunity | SAP SuccessFactors Onboarding & Recruiting Architect | Remote Engagement Type: Freelance / Project-Based Company: New Era Technology Website: www.digital.neweratech.com New Era Technology , an SAP Gold Partner, is seeking a Freelance SAP SuccessFactors Onboarding & Recruiting Architect to support pre-sales and delivery engagements for global customers across the US and Middle East. If you re a domain expert with a strong pre-sales mindset and technical mastery in ONB & RCM, we d love to hear from you. Role Overview Position: SAP SuccessFactors Onboarding & Recruiting Architect Type: Freelance / Project-Based Location: Remote Start: Immediate (Pre-sales phase, followed by delivery on project win) Key Requirements Minimum 5 end-to-end implementations in SAP SuccessFactors Onboarding & Recruiting (RCM) Experience in both US (Public & Private Sector) and Middle East (Saudi & UAE) implementations Expertise in legacy data migration/load into SuccessFactors ONB & RCM Strong knowledge of Inbound and Outbound integrations with ONB/RCM Proven experience integrating ONB/RCM with other SuccessFactors modules Deep expertise in solution architecture , requirement gathering , client demos , and pre-sales support Must have access to personal demo environments for SuccessFactors ONB & RCM Willing to support multiple pursuits (pre-sales and delivery) as they arise Engagement governed under a strict NDA & confidentiality agreement Engagement Scope Initial involvement in pre-sales efforts (fully reimbursed) Project delivery work will follow upon successful bid outcomes Flexibility to support multiple global SF ONB & RCM projects as needed How to Apply If youre interested and match the above criteria, please email: Your updated resume A short summary of your SuccessFactors ONB & RCM experience Details on your demo environment access Notable pre-sales or public sector engagements View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Freelance Opportunity | SAP SuccessFactors Time Tracking & Employee Central Payroll (ECP) Architect | Remote Engagement Type: Freelance / Project Based Company: New Era Technology Website: www.neweratech.com New Era Technology , an SAP Gold Partner, is searching for an experienced SAP SuccessFactors Time Tracking & Employee Central Payroll (ECP) Architect to lead pre sales and delivery engagements worldwide. If you excel in EC Payroll, Time Management, and complex integrations and enjoy flexible, project based work let s talk. Role Overview Position: SAP SuccessFactors Time Tracking & EC Payroll Architect (Freelancer) Type: Freelance / Project Based Location: Remote Start: Immediate (beginning with reimbursed pre sales support; delivery follows project wins) Rate: Competitive / Negotiable Core Responsibilities Drive solution architecture, requirements workshops, and client demos for EC Payroll & Time Tracking. Support pre sales pursuits: scoping, effort estimation, and proposal defense. Lead delivery of high quality implementations, ensuring seamless integration across the SuccessFactors suite and third party systems (e.g., biometric devices). Provide thought leadership on regional compliance (US, Saudi, UAE) and the latest SuccessFactors releases. Contribute to multiple EC related bids and projects on an as needed basis. Must Have Experience Requirement Details Implementations Minimum 3 full cycle SuccessFactors EC Payroll & Time Tracking projects Regional Expertise US wages & payroll Saudi & UAE payroll regulations Time Management Positive & Negative Time, Project Time Tracking Integrations Inbound/Outbound with SF modules & external systems; biometric device interfaces Reporting & Analytics Advanced reporting within EC Payroll & Time Tracking Demo Environment Personal SF Time & EC Payroll demo tenant for prototypes/demos Recent Releases Up to date on the latest SuccessFactors version and quarterly innovations Consulting Skills Mastery in solution design, requirements gathering, pre sales, and presentations Compliance Engagement governed by strict NDA & confidentiality Engagement Scope Pre sales efforts reimbursed. Delivery work awarded after project wins expect a mix of US, UK, and Middle East customers. Ongoing support for all Employee Central related pursuits as needed. How to Apply Updated resume. Brief summary of EC Payroll & Time Tracking projects (highlight regions & sectors). Confirmation of demo environment access. Notable integration or reporting achievements.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Freelance Opportunity | SAP SuccessFactors Employee Central Architect | Remote | Project-Based Engagement Type: Freelance / Project-Based Company: New Era Technology Website: www.neweratech.com New Era Technology , an SAP Gold Partner, is seeking an experienced Freelance SAP SuccessFactors Employee Central Architect to support upcoming global pre-sales and delivery engagements. This is an exciting opportunity for a domain expert to work across diverse geographies and industry sectors in a flexible, project-based role. Role Overview Position: SAP SuccessFactors Employee Central Architect (Freelancer) Type: Freelance / Project-Based Location: Remote Start Date: Immediate (Initial pre-sales support, followed by project delivery) Key Responsibilities Lead solution design, requirements gathering, and client demos for SAP SuccessFactors Employee Central (EC) Participate in pre-sales engagements, support proposal creation, and showcase product capabilities Collaborate with internal teams and clients during scoping, discovery, and architecture phases Deliver high-quality EC implementations and ensure integration across the broader SuccessFactors suite Contribute to multiple EC project pursuits globally as needed Core Requirements Minimum 5 full-cycle implementations in SAP SuccessFactors Employee Central Proven experience working with clients in: United States - Public and Private Sector United Kingdom - Private Sector Middle East - Saudi Arabia and UAE (Public and Private Sectors) Hands-on experience with legacy system data migration/load Strong understanding of Inbound & Outbound integrations from/to SF Employee Central Expertise in integration of EC with other SuccessFactors modules (e.g., ONB, RCM, LMS, etc.) Experience with US Benefits & Compensation processes Exposure to Global Mobility and Contingent Workforce configuration Must have access to personal SAP EC demo environment (for demos and prototyping) Pre-sales efforts will be reimbursed Project delivery assignments will be offered post successful project wins Must be open to supporting multiple EC pursuits as needed Engagement governed by strict NDA & confidentiality agreements Preferred Experience Public Sector consulting in the US and Middle East Deep familiarity with region-specific compliance and localization (e.g., Saudi GOSI, US Public Sector policies) Demonstrated ability to work across cross-functional teams and time zones Interested? Let s Connect! If this role aligns with your background and aspirations, please email: Your updated resume A brief summary of your Employee Central implementation experience Confirmation of demo environment access Relevant experience in public sector and global assignments for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ( Solutions ). View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Senior AEM Frontend Developer Company: New Era Technology ( www.neweratech.com ) Location: Remote Job Type: Contract - 6 Months (High potential for extension) About Us: New Era Technology is a global technology solutions provider serving diverse industry verticals across 80+ locations worldwide. We specialize in delivering innovation-driven solutions across digital transformation, IT services, cloud, collaboration, and more. Join our fast-growing team and be part of building scalable, world-class solutions that make a real difference. Role Overview: We are hiring Senior AEM Frontend Developers for an exciting digital project. You will be responsible for crafting high-performance, content-rich web applications using Adobe Experience Manager (AEM) , React , TypeScript , and modern frontend technologies. Key Responsibilities: Develop and maintain scalable and modular frontend applications using React and TypeScript . Integrate frontend components with AEM for content-driven web experiences. Manage API integrations using REST APIs and RTK Query . Collaborate closely with UX/UI teams to translate designs into high-quality interfaces. Write clean, efficient, and reusable code with strong focus on performance and maintainability. Participate in Agile ceremonies including daily standups, sprint planning, and code reviews. Debug and troubleshoot complex UI/UX issues independently. Required Skills & Experience: 5+ years of hands-on experience in frontend development using React and TypeScript . Proficient in Adobe Experience Manager (AEM) with experience in building and managing web content. Deep understanding of React concepts : Hooks, component lifecycle, and performance optimization. Strong grasp of JavaScript , including async programming, closures, and modular architecture. Proficiency in HTML5 , CSS , SCSS , and responsive design. Experience with Redux , Context API , and RTK Query for state management and data fetching. Strong understanding of software engineering fundamentals: OOP , data structures , design patterns , and unit testing (e.g., Jest) . Familiarity with design systems , component libraries, and design tokens. Nice-to-Have Skills: Experience with Tailwind CSS and Tailwind Variants . Knowledge of React Hook Form for form management and validation. Why Join Us? Opportunity to work on large-scale, global digital projects. 100% remote with flexible working hours. Collaborative and inclusive team culture. Possibility of contract extension based on performance. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Service Delivery Incident Manager (SDIM) Location: Remote Company: New Era Technology Job Type: Full-Time Experience: 10+ Years Shift: EST Time Zone Coverage About Us At New Era Technology , we deliver innovative technology solutions and services that empower businesses worldwide. As a trusted global provider of IT services and solutions, our mission is to deliver high-quality services that improve operations, reduce costs, and enhance end-user experience. Role Summary We are looking for an experienced and dynamic Service Delivery Incident Manager (SDIM) to lead and oversee incident management operations. This role is responsible for restoring normal service operations swiftly while minimizing the impact on business processes. You will lead a team of IT support engineers, manage client escalations, implement process improvements, and ensure adherence to service level targets (SLTs). Key Responsibilities Team Management Lead, coach, and manage a team of IT support engineers. Conduct regular team meetings and performance reviews. Foster a culture of accountability, collaboration, and high performance. Incident & Escalation Management Oversee the end-to-end lifecycle of incidents from identification to resolution and closure. Coordinate across teams to resolve Critical and High-Priority tickets swiftly. Ensure efficient triaging and prioritization of alerts based on business impact. Maintain industry-standard practices in Incident, Problem, and Triage Management. Client Relationship & Escalation Handling Act as the primary escalation point for high-impact client incidents. Ensure timely communication and resolution within agreed SLTs. Build and maintain strong relationships with clients through professional communication. Support Operations & Continuous Improvement Monitor ticketing systems (preferably ConnectWise) to ensure issue resolution quality and timeliness. Participate in regular process reviews and implement continuous improvements. Track and report on key performance indicators (KPIs) to improve service delivery. Maintain up-to-date process documentation and SOPs. Technical Leadership Provide hands-on technical support for complex issues. Stay current with industry trends and ensure your team s skills are up to date. Collaborate cross-functionally to ensure seamless support delivery. Required Skills & Competencies Strong leadership and team development skills. Excellent verbal and written communication. Ability to prioritize and manage a high volume of tickets. Commitment to delivering exceptional customer service. Broad technical expertise across operating systems, networks, applications, and SaaS platforms. Accountability, ownership, and adaptability in a fast-paced environment. Qualifications & Experience Bachelor s degree in IT, Computer Science, or related field. 10+ years in IT support or incident management, with at least 2 years in a leadership role. Deep understanding of IT infrastructure and service delivery processes. Experience with Managed Service Providers (MSP) is a strong plus. Proficient in ticketing systems (ConnectWise preferred). ITIL certification is a plus. Work Hours & Expectations Full-time position (40 hours/week). Core working hours aligned to Eastern Standard Time (EST). Participation in on-call rotation for escalations as needed. Occasional overtime may be required during critical incidents. Ready to Apply? Make a meaningful impact by ensuring IT service continuity for customers across the globe. Join us at New Era Technology, where innovation meets excellence. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Support Specialist (Network Support Engineer) Location: Remote (India) Employment Type: Full-time, Permanent Company: New Era Technology About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 team members across 90+ locations. We deliver customized solutions to support our customers in digital transformation, network infrastructure, collaboration, cloud, and managed services. Join a collaborative and innovative environment where your contributions make a direct impact. Role Summary We are seeking a Support Specialist (Network Support Engineer) to join our global Network Operations team. In this role, you will be responsible for providing high-quality support for our worldwide production network. You ll troubleshoot issues, coordinate with field engineers, and ensure operational continuity within a 24x7 network environment. Key Responsibilities Deliver expert-level technical support for LAN/WAN networks in a global environment. Perform configuration and troubleshooting of wired/wireless devices, routers, and switches. Monitor network components and conduct performance analysis. Troubleshoot protocols such as OSPF, BGP, and SD-WAN (Viptela). Coordinate with service providers for circuit-related issues, including raising and following up on tickets. Collaborate with clients and field engineers to ensure swift issue resolution. Apply change management procedures for network updates and changes. Maintain accurate documentation of client interactions and network events. Participate in shift-based operations and support 24x7x365 coverage including weekends and holidays. Escalate critical incidents and communicate proactively with stakeholders. Demonstrate initiative in improving processes and team collaboration. Adhere to internal communication protocols, customer service standards, and security guidelines. Key Requirements Bachelor s degree in Computer Science, Electronics, or related field (BSc/BE). CCNA certification is mandatory. 2+ years of experience in a NOC or enterprise-level network support environment. Strong foundation in networking principles (TCP/IP, Ethernet, routing protocols). Experience working with tools and hardware related to network infrastructure. Familiarity with Cisco Meraki devices is a plus. Proficiency in Microsoft Office and remote support tools. Strong communication (verbal & written) and interpersonal skills. Ability to remain calm and effective under pressure. Willingness to work in rotational shifts and in a 24x7 support model. What We Offer A permanent position with a leading global technology company Remote work flexibility Exposure to a global network support environment Opportunities for learning, growth, and career advancement Inclusive and collaborative work culture Ready to Join Us? If youre passionate about network support and eager to be part of a growing global team, we want to hear from you. Apply today and take the next step in your career with New Era Technology . View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: AEM Solution Architect (Contract | Remote | 2 PM - 11 PM IST) Company: New Era Technology Location: Remote (India-based candidates preferred) Employment Type: Contractual Contract Duration: 3-6 months (possible extension) Work Hours: 2:00 PM to 11:00 PM IST (Monday to Friday) About Us At New Era Technology , we design, implement, and support transformative technology solutions that make businesses more agile, secure, and connected. We are now hiring an experienced Adobe Experience Manager (AEM) Solution Architect to join our growing digital experience team. Role Overview As an AEM Solution Architect , you will lead the technical vision and architecture of AEM-based solutions across enterprise clients. You will act as a strategic technology advisor, responsible for architecting robust, scalable, and secure digital experience platforms using Adobe Experience Manager leveraging both traditional and headless CMS capabilities. This is a high-impact, hands-on role suited for forward-thinking professionals who thrive in a client-facing environment. Key Responsibilities Solution Architecture & Design Design scalable, secure AEM solutions using Sites, Assets, Headless CMS, and SPA Editor. Serve as the CMS technology SME; guide clients in leveraging AEM capabilities effectively. Architect seamless integrations with CRM, DAM, analytics, and marketing tools. Evaluate other CMS platforms and advise on platform selection when appropriate. Technology Leadership Lead cross-functional development teams and enforce best practices. Guide technology decisions across frontend and backend stacks. Participate in complex development/integration tasks and PoCs. Contribute to reusable frameworks and technical accelerators. Client Engagement & Innovation Act as the technical advisor and point of contact for CMS solutions. Provide proactive solution recommendations to clients. Stay abreast of AEM and CMS industry trends and innovations. Integration & Performance Architect integrations via REST/SOAP APIs, middleware, and messaging frameworks. Optimize performance through Dispatcher tuning, caching, and CDN strategies. Ensure data consistency, security, and efficient data flow across systems. Governance, Security & Compliance Uphold coding standards, architectural governance, and security protocols. Team Enablement & Collaboration Mentor team members across backend, frontend, and DevOps functions. Collaborate with stakeholders including developers, analysts, and product owners. Foster a culture of innovation, quality, and shared success. Required Skills & Experience 7+ years of experience in enterprise architecture and development, primarily on AEM. Expertise in AEM Sites, Assets, SPA Editor, and Headless CMS models. Strong knowledge of Java, Sling, OSGi, HTL, JCR, Dispatcher, and CI/CD pipelines. Proficient in frontend frameworks such as React or Angular. Hands-on experience integrating with REST/SOAP APIs, middleware, and cloud services. Experience with MySQL, PostgreSQL, or MongoDB; knowledge of AWS, Azure, or Adobe Cloud Manager. Familiarity with Agile methodologies and delivery. Good to Have Exposure to Adobe Experience Cloud tools (e.g., Workfront, Target, Analytics). Experience with Adobe I/O, GraphQL, and personalization strategies. Knowledge of other CMS platforms such as Sitecore, Drupal, or Contentful. Soft Skills Proactive and client-focused approach. Strong problem-solving and analytical thinking. Excellent verbal and written communication skills. Leadership presence with the ability to collaborate across teams. Education Bachelor s or Master s degree in Computer Science, Information Technology, or related field. Why Join Us Work with global clients on cutting-edge AEM implementations. Flexible remote setup with a strong technology-driven culture. Be part of a team that values thought leadership, innovation, and excellence. InterestedApply now and become a key architect in delivering next-gen digital experiences.

We are looking for dynamic IT Analysts to join our internal technical support team- In this role, you will provide Level 1 technical support to internal users via phone and ticketing systems, resolving issues efficiently while delivering a high standard of customer service- Key Responsibilities: Serve as the first point of contact for internal IT support via calls and tickets- Troubleshoot and resolve procedural, process, and technical issues- Document and track all support interactions using service desk tools- Take complete ownership of issues until successful resolution or escalation- Ensure adherence to SLAs and provide timely updates to users- Collaborate effectively with peers and other teams for complex problem resolution- Identify patterns in reported issues and suggest long-term fixes or process improvements- Act as an internal advocate for users and ensure their concerns are addressed- Participate in shift-based and 24/7 rotational support, including weekends and night shifts- Propose enhancements to improve Service Desk operations and customer satisfaction- Qualifications & Requirements: Graduate Degree in Computer Science, Electronics, or a related field preferred- Excellent communication skills (both verbal and written)- Ability to interact confidently with users across various levels (IT and non-IT)- Willingness to work in rotational shifts including nights and weekends- Preferred Skills: Minimum 6 months of experience in international call centers or service desks- Exposure to global IT support environments or technical troubleshooting- Certifications in Technical Support/Helpdesk (e-g-, ITIL, CompTIA A+) are a plus- Knowledge of Windows OS, Microsoft Applications, and remote support tools- Strong problem-solving and crisis management abilities- Ability to multitask and prioritize under pressure while maintaining service quality- Why Join Us: Be part of a growing global IT company with a collaborative culture- Work on cutting-edge technology with international clients- Competitive salary and comprehensive benefits- Career advancement and continuous learning opportunities